Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Personable and dedicated Customer Service Representative with extensive experience Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Need minimal supervision. Experience in working with people from all walks of life.

  • High-energy attitude
  • Courteous demeanor
  • Adaptive team player
  • Problem-solving abilities
  • HIPPA and FMCSA regulations knowledge
  • Medicaid customer service
  • Shipping and receiving understanding
  • Call center experience
  • Freight operations
  • In-store support
  • Schedule mastery
  • Stockroom procedures
  • Retail sales customer service
  • Materials transport
  • Product organization
  • Adaptive team player
  • Conflict mediation
  • Multi-family property management
  • Computer skills
  • Work ethic
  • Reliable and trustworthy
  • Flexible
  • Decision-making
  • Multitasking
  • Conflict resolution
04/2012 to 05/2020 Mobile Home Park Manager Hudson Valley Federal Credit Union | Poughkeepsie, NY,
  • Coordinated property improvements in compliance with lease agreements to ensure timely completion, tenant acceptance, occupancy and rent commencement.
  • Fostered good working relationships with owners, residents.
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
  • Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
  • Verified property compliance with state and federal regulations avoiding any form of discrimination or illegal practices.
  • Coordinated maintenance and repair requests.
  • Managed day-to-day operations for 41-unit property with 80+ occupants.
  • Worked with owners to identify, develop and achieve community goals and objectives.
  • Developed strong, professional relationships with residents.
  • Inspected grounds, facilities and equipment to determine repair and maintenance needs.
  • Liaised between company and owners to address and remedy ongoing concerns.
  • Implemented processes to provide residents benefits of clean, safe and well-maintained community.
10/2015 to 10/2018 Customer Service Representative Repay Holdings Corporation | Chattanooga, TN,
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
  • Referred patients to appropriate professionals and services.
  • Coordinated between patients and healthcare professionals to meet patient needs.
  • Checked claims for errors, corrected issues .
  • Scheduled patient appointment and procedures
  • Answered patient questions and fielded complaints.
  • Answered 80 daily phone calls to resolve customer issues.
  • Handled client inquiries with exceptional professionalism and enthusiasm.
  • Provided excellent services for customers by following up on issues,
  • Documented conversations with customers to track requests, problems and solutions.
03/2014 to 10/2018 Front Desk Receptionist Kiosk Information Systems | Louisville, CO,
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received all incoming calls and coordinated staff to fulfill requests and resolve issues.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service.
  • Monitored reservations to track incoming parties and special events.
  • Drafted and maintained incident reports, daily activity logs and other documents requested by management.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
  • Signed for packages, recorded all deliveries and distributed to inter-company personnel.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
  • Performed administrative support tasks, including updating files and, completing all duties within required timeframes.
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
03/1994 to 06/1999 Truck Driver/Owner Transport America | City, STATE,
  • Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
  • Exceeded specific team goals, partnering with staff to share and implement best practices.
  • Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
  • Maintained records such as vehicle logs, records of cargo, or billing statements in accordance with regulations
  • Coordinated with dispatch to receive updates, communicate efficient routes and convey delays.
  • Operated tractor-trailer combination in urban, suburban and rural environments and in all types of weather conditions.
Education and Training
Expected in | Pre Med East Stroudsburg University Of Pennsylvania, East Stroudsburg, PA GPA:

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Resume Overview

School Attended

  • East Stroudsburg University Of Pennsylvania

Job Titles Held:

  • Mobile Home Park Manager
  • Customer Service Representative
  • Front Desk Receptionist
  • Truck Driver/Owner


  • Some College (No Degree)

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