mobile home park manager resume example with 13+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Personable and dedicated Customer Service Representative with extensive experience Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Need minimal supervision. Experience in working with people from all walks of life.
Skills
High-energy attitude
Courteous demeanor
Adaptive team player
Problem-solving abilities
HIPPA and FMCSA regulations knowledge
Medicaid customer service
Shipping and receiving understanding
Call center experience
Freight operations
In-store support
Schedule mastery
Stockroom procedures
Retail sales customer service
Materials transport
Product organization
Adaptive team player
Conflict mediation
Multi-family property management
Computer skills
Work ethic
Reliable and trustworthy
Flexible
Decision-making
Multitasking
Conflict resolution
Experience
Mobile Home Park Manager, 04/2012 to 05/2020 Hudson Valley Federal Credit Union – Poughkeepsie, NY,
Coordinated property improvements in compliance with lease agreements to ensure timely completion, tenant acceptance, occupancy and rent commencement.
Fostered good working relationships with owners, residents.
Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
Verified property compliance with state and federal regulations avoiding any form of discrimination or illegal practices.
Coordinated maintenance and repair requests.
Managed day-to-day operations for 41-unit property with 80+ occupants.
Worked with owners to identify, develop and achieve community goals and objectives.
Developed strong, professional relationships with residents.
Inspected grounds, facilities and equipment to determine repair and maintenance needs.
Liaised between company and owners to address and remedy ongoing concerns.
Implemented processes to provide residents benefits of clean, safe and well-maintained community.
Customer Service Representative, 10/2015 to 10/2018 Repay Holdings Corporation – Chattanooga, TN,
Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
Referred patients to appropriate professionals and services.
Coordinated between patients and healthcare professionals to meet patient needs.
Checked claims for errors, corrected issues .
Scheduled patient appointment and procedures
Answered patient questions and fielded complaints.
Answered 80 daily phone calls to resolve customer issues.
Handled client inquiries with exceptional professionalism and enthusiasm.
Provided excellent services for customers by following up on issues,
Documented conversations with customers to track requests, problems and solutions.
Front Desk Receptionist, 03/2014 to 10/2018 Kiosk Information Systems – Louisville, CO,
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Received all incoming calls and coordinated staff to fulfill requests and resolve issues.
Addressed and welcomed large volume of guests to business per day, improving overall customer service.
Monitored reservations to track incoming parties and special events.
Drafted and maintained incident reports, daily activity logs and other documents requested by management.
Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
Signed for packages, recorded all deliveries and distributed to inter-company personnel.
Managed customer complaints and rectified issues to complete satisfaction.
Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
Performed administrative support tasks, including updating files and, completing all duties within required timeframes.
Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
Delivered key administrative support to coworkers, taking on additional tasks during peak times.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Truck Driver/Owner, 03/1994 to 06/1999 Transport America – City, STATE,
Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
Exceeded specific team goals, partnering with staff to share and implement best practices.
Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
Maintained records such as vehicle logs, records of cargo, or billing statements in accordance with regulations
Coordinated with dispatch to receive updates, communicate efficient routes and convey delays.
Operated tractor-trailer combination in urban, suburban and rural environments and in all types of weather conditions.
Education and Training
: Pre Med, Expected in to East Stroudsburg University Of Pennsylvania - East Stroudsburg, PA GPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.