Talented Mental Health Professional (BA,QP) and Mobile Crisis Responder, adept at handling high volume crisis response caseloads without sacrificing quality of care. Operates in high-pressure environments with more than 5 years of experience in safety and risk assessments, intervention, and care coordination with, juveniles, individuals, and families/natural supports
Familiar with interventions involving individuals coping with with mental health challenges (SMPI), substance use diagnoses and those in need of basic needs services. Extremely adept at working with individuals from various socioeconomic, diverse, and multicultural backgrounds.
Thoroughly efficient with assessment, intervention, and resource referral to include: housing, MH/SA (inpatient, outpatient, detox, PHP services) or DSS referrals, employment/vocational services, governmental assistance programs, IVC process only when absolutely necessary. Proactive and resourceful, with strong organizational skills ready to take on a supervisory, ready to manage multiple priorities with a positive attitude.
Strong communicator, collaborates well with team members including local agencies and professional from DSS, medical professionals, and other Department of Justice officials (magistrates, law enforcement etc), and an indelible passion for helping others.
Skills
Crisis interventions
Skilled community-based crisis responder with 5+ years in crisis deescalation and care coordination with both adults and juveniles.
Relationship building and management
Works from within a "Culture of Care"- ethos and advocacy are always client centric.
Interdisciplinary collaboration
Client Assessments, Intervention, and resource referral
Treatment Team Planning based in individual need
Documentation, Billing and Timekeeping. Workday/ADP
Needs assessments
Proficient in all office based programs (Word, Excel, Outlook, Power Point) and well as NC DHHS related programming, PaceNet documentation, Citrix Workspace, Workday, ADP
Excellent Written and verbal communication
Outreach Programs, Social Support Groups
Multitasking Abilities
Teamwork and Collaboration (DSS, Law Enforcement, Medical Personnel)
Flexible and Adaptable with Reliable Transportation
EMR / EHR
Work History
08/2021 to 12/2022
Mobile Crisis Responder/Managed Care CoordinatorRHA Health Services LLC – City, STATE,
Participated in first responder on-call system available to consumers and/or natural supports on 24/7/365 basis, and coordinated "first response" resources according to consumer need. Responsible for immediate telephonic response and/or in home services to assess crisis and determine risks, mental status, medical stability, and appropriate response for full 48 or 72 hours on-call shifts. Covered large tri-county area including: Brunswick, Pender, New Hanover Counties encompassing more than half million community members
Provided timely face-to-face crisis response for immediate evaluation, triage, and access to acute mental health, developmental disabilities, and/or substance abuse services treatment. Provided supports to effect symptom reduction, harm reduction, and/or to safely transition consumers in acute crises to appropriate crisis stabilization and detoxification supports/services.
Educated minors clients, (with consent) adults, families, and natural supports about different treatment options, outside care approaches, and community resources. Coordinated referrals based on client need including: possible inpatient or outpatient MH/SA services, detox services, vocational assistance, government program assistance, and basic needs such as food and housing. Connected clients and families to providers and agencies who and could provide services beyond initial crisis intervention, including those with SPMI, TBI, MH/SA and I/DD
Provided linkage to providers including: MH/SA detox and inpatient services, initial CCA appointments, community support programs, vocational rehab, DSS and other scheduled appointments according to treatment plan.
Managed support services and fostered communication among social workers, therapists, hospital staff, law enforcement, magistrates to ensure both short and long term stability of clients.
Minimized negative effects of psychiatric symptoms or substance dependence interfering with consumer's daily living and personal development by providing supportive counseling using Person Centered (PCP) and Motivational Interviewing (MI) therapeutic techniques and connecting clients to community based resources such as: DSS Medicaid/SNAP benefits, Work First, Veterans Support Groups, Vocational Rehabilitation,
Completed accurate crisis assessment, successfully de-escalating acute crisis with least restrictive means, and effectively assessed and referred consumers to appropriate long term resources to reduce recurrences of crisis situations. Reviewed policy, attended required monthly team meetings and trainings as well as trained newly hired employees. Reviewed documentation such that it was in compliance with QA standards, policies, and audit review.
Effectively completed all assessment, referrals, billing and follow up documentation according to company policies and 24 hour time frame expectations, and maintained outstanding attendance record.
Consistency rated a "High-Level Performer," generally exceeding expectations and receiving "Expert" ratings in the following competencies during performance reviews: Commitment and Accountability, Effective Communication, Attentive Listening and Meeting Consumer Needs, Self-Development, Serving Consumers & Supporting a Culture of Care, Solving Complex Problems, and Supporting Co-workers/Team Members, and Documentation.
06/2020 to 07/2021
Clinical Case Manager/SA CounselorCoastal Horizons Center – City, STATE,
Provided comprehensive clinical case management services for MH/SA and MAT clients including: crisis management, treatment planning, connecting clients and natural supports to appropriate resources. Maintained caseload of 40-50 clients.
Participated as member of multi-disciplinary team providing on-going case management services to adults with severe and persistent mental illnesses and active substance use diagnoses.
Guided clients in effective therapeutic exercises integrating CBT, DBT, ACT, Person-Centered, and MI techniques during group and individual counseling sessions.
Assisted with outreach and engagement services to engage clients and maintain working relationships.
Provided Screening, Intake, Orientation and Assessments for dually diagnosed SA/MH clients including gender and perinatal specific population. Revised and updated Comprehensive Clinical Assessments and Person Centered Plans according to documentation requirements, QA guidelines and state audit requirements.
Facilitated Substance Abuse Intensive Outpatient Program (SAIOP) and SA Comprehensive Outpatient Program (SACOT) groups designed to assist clients in identifying triggers, establish effective coping skills, develop relapse prevention plans, build healthy social support systems, and connecting to community base resources including diversionary programs such as SUD Treatment Team Courts, WOW Courts, DWI Courts, and DV/SA Treatment Courts
Partnered with physicians, social workers, activity therapists, law enforcement, housing specialist and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
10/2018 to 05/2020
Case Manager/SA CounselorPORT Health Services – City, STATE,
Developed and implemented Person Centered treatment plans addressing familial relationships, behavioral patterns/relationships and other psychosocial stressors/issues. Completed all required documentation and CCA/PCP updates as required by QP, 42 CFR pt.2, and audit requirements. Maintained a working caseload of 20 Perinatal clients
Managed support services and fostered communication among social workers, therapists, hospital staff and patients.
Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
Partnered with physicians, social workers, activity therapists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
Gathered information and implemented solutions for clients using observational techniques, interviews, case histories, and assessment methodologies to improve outcomes, reduce both recidivism rates and relapse potential for clients.
Assisted clients in understanding their roles as parents, focusing on skill development to nurture and guide children. Collaborated with local community resources such as: DSS, Treatment Courts, Work First Programs, Vocational Rehabilitation, Cape Fear Community College (GED programs), and Parenting Classes to support mothers early in recovery process. Worked to supervise interns in the residential housing community to assist in providing therapeutic intervention when needed.
Participated in all required training and conferences specific to population served (Perinatal Women or women with children under the age of 2)
Consulted with clinicians to devise and manage ongoing care plans for at-risk patients, and coordinated appropriate referrals based on specific needs of client and children in DSS custody.
Education
Expected in 12/2024 to to
M.Ed. CMHC: Mental Health Counseling University of North Carolina At Pembroke - Pembroke, NC GPA:
Relevant Coursework: Case Management and Crisis Intervention, Treatment of Individuals (Juveniles and Adults) with SPMI and SUD diagnoses, and Continuity of Care Treatment planning (all populations), Foundations of Social Work, Fundamentals of Theory, Sexual Assault and Trauma, (Special Topics in Clinical treatment: working with LGBTQIA+
Professional Development: including Collaborating with local community resources to provide services related to both MH/SA needs for adults and minors as well as basic needs services within the local community, ASAM Training, Motivational Interviewing, CBT, DBT, ACT training, Ethics& Statistics, Cultural and Diversity training, and effective interviewing styles. Trauma focused training. Women in Recovery Training (Asheville 2020)
Extensive Experience with client interviewing and resource referral, including working with foster families, minors and non-parental custodial care clients.
Expected in 05/2003 to to
Bachelor of Arts: Psychology/English University of North Carolina At Chapel Hill - Chapel Hill, NC GPA:
Certifications
CADC - Certified Alcohol and Drug Counselor (Registered, Pending full licensure following completion of ICRC exam)
Current CPR/AED certification
CIT training
Basic First Aid Training
ASAM training and certification
Training in CBT, DBT and MI, and Crisis (suicide, homicide and active psychosis) related interventions
QP for MH, SA, I/DD designation per NC-DHHS service definition.
Ethics and Diversity in the workplace and community
Stewards of Children, NC-Dept of Social Services & The Carousel Center - March 2023
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