mobile crisis responder crisis clinician resume example with 4 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - - -
Professional Summary

Compassionate and experienced Mental Health professional with 5+ years of Clinical Therapy (SAIOP/SACOT/MAT) Case Management, Care Coordination, and Crisis Intervention experience. Specific areas of note: client interviewing, needs assessment, Long and Short term treatment planning. Skilled in at managing large caseloads without compromising quality of care. Operates well in both high-pressure and treatment-team centric environments while recommending best resources to support identified, personalized, client goals.

Knowledgeable and experienced in care coordination for individuals from varied socioeconomic backgrounds who are facing challenges related to MH/SA/I/DD, SPMI, or lacking basic needs. Proactive and resourceful with 5+ years providing treatment plans for clients utilizing MAT. Excellent communicator, collaborates well with team members and rapport building with individual clients. Strong passion and desire to help others.

  • Interdisciplinary collaboration and Care Coordination specifically in MAT
  • Biopsychosocial assessments & intake interviewing
  • Individual Development and Treatment Planning including MH/SA and MAT.
  • Proficient in all office based programs (Word, Excel, Outlook, Power Point) and well as NC DHHS related programming, PaceNet documentation, Citrix Workspace
  • Excellent Written and verbal communication, multitasking
  • Knowledgeable about local resource referrals including: MH/SA/I/DD services, Crisis Intervention, Employment (Vocational Rehabilitation) and Housing
  • Multitasking Abilities, Flexible, and Adaptable
  • Teamwork and Collaboration
  • Expertise in crisis intervention techniques
Work History
08/2021 to Current
Mobile Crisis Clinician & Care Coordinator RHA Health Services LLC City, STATE,
  • Participated in first responder on-call system (48 or 72 hours shifts) available to clients and/or natural supports on 24/7/365 basis to including client's coping with SED/SPMI or Dually Diagnoses (MH/SA). Coordinated "first response" resources according to need. Evaluated and determined risk, mental status, medical stability, appropriate response for each client engagement. Crisis response often included special populations such as: refugees/undocumented and unhoused community members, SED, SPMI.
  • Completed psychosocial evaluations, assessments, and crisis plans for every client, successfully de-escalating acute crisis with least restrictive means, while effectively assessed and referred consumers to appropriate long term care resources and to reduce recurrences of crisis situations.
  • Coordinated long and short term referrals for clients (including but not limited to) Inpatient/Outpatient MH services, PHP Services, Peer Support Services, Detox Stabilization, SA Related Treatment Programs including MAT & Residential Programs or other Enhanced Services such as CST, ACTT, or TMS, TCLI
  • Worked with medical teams & physicians, social workers, local shelter agencies, Governmental agencies (DSS, Veterans Programs, Vocational Rehabilitation, Work First, Medicaid, SNAP benefits) and client's natural supports in order to coordinate and implement effective treatment plans and connections to community-based resources. Actively listened to client's concerns, and confirmed full understanding of their needs before employing a Person-Centered, collaborative approach to treatment planning and care coordination.
  • Minimized negative effects of psychiatric symptoms or substance dependence interfering with client's daily living and personal development by providing supportive counseling using Person Centered (PCP) and Motivational Interviewing (MI) therapeutic techniques, as well as foundational CBT/DBT training.
  • Consistency rated a "High-Level Performer," generally exceeding expectations and receiving "Expert" ratings in the following competencies during performance reviews: Commitment and Accountability, Effective Communication, Attentive Listening and Meeting Consumer Needs, Self-Development, Serving Consumers & Supporting a Culture of Care, Solving Complex Problems, Supporting Co-workers/Team Members, and Documentation.
06/2020 to 07/2021
SA Counselor/Case & Care Management Coastal Horizons Center City, STATE,
  • Provided comprehensive clinical case management services for SED, SPMI, MH/SA and MAT clients including: crisis management, long term treatment planning, identifying natural supports and referring to appropriate resources. Maintained caseload of 40-50 clients.
  • Participated as member of multi-disciplinary team providing on-going care coordination to adults with severe and persistent mental illnesses and active substance use diagnoses.
  • Guided clients in effective therapeutic exercises integrating CBT, DBT, ACT, Person-Centered, and MI techniques during group and individual counseling sessions.
  • Assisted with outreach and engagement services to engage clients and maintain working relationships including with NH County Drug Court Programs and Harm Reduction providers.
  • Provided Screening, Intake, Orientation and Assessments for dually diagnosed SA/MH clients as well as special populations including I/DD, LGBTQIA+, and Perinatal community members. Revised and updated Comprehensive Clinical Assessments and Person Centered Treatment Plans according to documentation guidelines and treatment goals.
  • Facilitated Substance Abuse Intensive Outpatient Program (SAIOP) and SA Comprehensive Outpatient Program (SACOT) groups designed to assist clients in identifying triggers, establish effective coping skills, develop relapse prevention plans, build healthy social support systems, and coordinating care with local community based resources
  • Partnered with providers, social workers, activity therapists, local agencies and other case managers to develop and implement individualized transitional care plans and documented patient interactions and interventions in electronic charting systems.
10/2018 to 05/2020
SA Counselor/Post-Residential Care Coordinatior PORT Health Services City, STATE,
  • Developed and implemented Person Centered treatment plans addressing familial relationships, behavioral patterns/relationships and other psychosocial stressors/issues. Completed all required documentation and CCA/PCP updates as required. Maintained minimum working caseload of 20 clients.
  • Facilitated Substance Abuse Intensive Outpatient Program (SAIOP) and SA Comprehensive Outpatient Program (SACOT) groups for Perinatal clients, and clients with children, to assist in identifying triggers, establish effective coping skills, develop relapse prevention plans, build healthy social support systems, and connecting to community base resources for post residential treatment planning.
  • Provided individualized counseling sessions to perinatal clients participating in residential treatment with The Kelly House, utilizing CBT, DBT, MI, and Person Centered Therapeutic techniques. Acted as client advocate in treatment planning for post residential Care Coordination.
  • Managed support services and fostered communication among social workers, therapists, residential staff, and medical providers to identify care needs of individual patients for purposes of long term care coordination.
  • Gathered information and implemented solutions for clients using observational techniques, interviews, case histories, and assessment methodologies to improve outcomes, reduce both recidivism rates and relapse potential for clients.
  • Assisted clients in understanding their roles as parents, focusing on skill development to nurture and guide children. Collaborated with local community resources such as: DSS, Treatment Courts, Work First Programs, Vocational Rehabilitation, Cape Fear Community College (GED programs), and Parenting Classes to support mothers early in recovery process.
  • Participated in all required training and conferences specific to population served.
  • Consulted with clinicians to devise and manage ongoing care plans for at-risk patients, and coordinated appropriate referrals based on specific needs of client and children in DSS custody.
Expected in 12/2024 to to
M.Ed. CMHC: Clinical Mental Health Counseling - PENDING
University of North Carolina At Pembroke - Pembroke, NC

  • Relevant Coursework: Case Management and Crisis Intervention, Treatment of Individuals with SPMI and SUD diagnoses, Continuity of Care Treatment planning, Foundations of Social Work, Ethics, Research & Statistics
  • Professional Development: Collaborating with local community resources to provide services related to both MH/SA needs and basic needs services within the local community, Women In Recovery Yearly Conferences.
  • Specific training: ASAM evaluations, Motivational Interviewing (MI) CBT, DBT, Person-Centered, ACT training, Gender Affirming Care, and Multiple Cultural and Diversity trainings.
Expected in 05/2003 to to
Bachelor of Arts: Psychology/English
University of North Carolina At Chapel Hill - Chapel Hill, NC
  • CADC - Certified Alcohol and Drug Counselor (Registered, Pending full licensure following completion of ICRC exam)
  • Current CPR/AED certification
  • Basic First Aid Training
  • ASAM training and certification

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Resume Overview

School Attended

  • University of North Carolina At Pembroke
  • University of North Carolina At Chapel Hill

Job Titles Held:

  • Mobile Crisis Clinician & Care Coordinator
  • SA Counselor/Case & Care Management
  • SA Counselor/Post-Residential Care Coordinatior


  • M.Ed. CMHC
  • Bachelor of Arts

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