mobile crisis management qp resume example with 4 years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Experienced (QP) Crisis Response professional with 2+ years of direct crisis intervention. Knowledgeable about de-escalation strategies and calming emotionally-charged crisis situations, including consumers struggling with suicidal and homicidal ideations, substance use, and other psychiatric symptoms. Skilled in reflective listening, relationship-building and collaborative problem-solving. Dedicated to offering meaningful assistance and promoting mental heath and wellness.

  • Crisis handling
  • Suicide prevention
  • Client advocacy
  • Community Resources
  • Mental health assessment
  • Reflective listening
  • Service screening
  • Treatment planning
  • Multitasking Abilities
  • Problem-Solving
University of North Carolina At Pembroke Pembroke, NC Expected in 12/2024 M.Ed. CMHC : Mental Health Counseling - GPA :
University of North Carolina At Chapel Hill Chapel Hill, NC Expected in 05/2003 Bachelor of Arts : Psychology/English - GPA :
  • CADC - Certified Alcohol and Drug Counselor (Registered, Pending full licensure following completion of ICRC exam)
  • Current CPR/AED certification
  • Basic First Aid Training
  • ASAM training and certification
Work History
RHA Health Services LLC - Mobile Crisis Management/QP
City, STATE, 08/2021 - 12/2022
  • Participated in first responder on-call system available to consumers and/or natural supports on 24/7/365 basis, and coordinated "first response" resources according to consumer need.
  • Responsible for immediate telephonic response to assess the crisis and determine risks, mental status, medical stability, and appropriate response for 48 or 72 hours on-call shifts.
  • Provided timely face-to-face crisis response for immediate evaluation, triage, and access to acute mental health, developmental disabilities, and/or substance abuse services treatment. Provided supports to effect symptom reduction, harm reduction, and/or to safely transition consumers in acute crises to appropriate crisis stabilization and detoxification supports/services.
  • Minimized negative effects of psychiatric symptoms or substance dependence interfering with consumer's daily living and personal development by providing supportive counseling using Person Centered (PCP) and Motivational Interviewing (MI) therapeutic techniques.
  • Completed accurate crisis assessment, successfully de-escalating acute crisis with least restrictive means, and effectively assessed and referred consumers to appropriate long term resources to reduce recurrences of crisis situations.
  • Effectively completed all assessment, referrals, billing and follow up documentation according to company policies and expectations, and maintained outstanding attendance record.
  • Consistency rated a "High-Level Performer," generally exceeding expectations and receiving "Expert" ratings in the following competencies during performance reviews: Commitment and Accountability, Effective Communication, Attentive Listening and Meeting Consumer Needs, Self-Development, Serving Consumers & Supporting a Culture of Care, Solving Complex Problems, Supporting Co-workers/Team Members, and Documentation.
Coastal Horizons Center - Substance Abuse Counselor/Clinical Case Manager
City, STATE, 06/2020 - 07/2021
  • Provided comprehensive clinical case management services for MH/SA and MAT clients including: crisis management, treatment planning, connecting clients and natural supports to appropriate resources. Maintained caseload of 40-50 clients.
  • Guided clients in effective therapeutic exercises integrating CBT, DBT, ACT, Person-Centered, and MI techniques during group and individual counseling sessions.
  • Provided Screening, Intake, Orientation and Assessments for dually diagnosed SA/MH clients including gender and perinatal specific population. Revised and updated Comprehensive Clinical Assessments and Person Centered Plans according to documentation guidelines and treatment goals.
  • Facilitated Substance Abuse Intensive Outpatient Program (SAIOP) and SA Comprehensive Outpatient Program (SACOT) groups designed to assist clients in identifying triggers, establish effective coping skills, develop relapse prevention plans and build healthy social support systems.
  • Worked with medical teams, patients and families to implement effective treatment plans and updated treatment plans on monthly basis with latest intervention strategies and progress notes.
PORT Health Services - Substance Abuse Counselor, Case Manager
City, STATE, 10/2018 - 05/2020
  • Facilitated weekly (3-4 hour) perinatal specific SAIOP and SACOT group therapy. Counseled individuals, groups, and families providing psychoeducation, awareness, and solutions for perinatal women coping with active Substance Use and MH diagnoses.
  • Developed and implemented Person Centered treatment plans addressing familial relationships, behavioral patterns/relationships and other psychosocial stressors/issues. Completed all required documentation and CCA/PCP updates as required.
  • Gathered information and implemented solutions for clients using observational techniques, interviews, case histories, and assessment methodologies to improve outcomes, reduce both recidivism rates and relapse potential for clients.
  • Assisted clients in understanding their roles as parents, focusing on skill development to nurture and guide children. Collaborated with local community resources such as: DSS, Treatment Courts, Work First Programs, Vocational Rehabilitation, Cape Fear Community College (GED programs), and Parenting Classes to support mothers early in recovery process.
  • Participated in all required training and conferences specific to population served.

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Resume Overview

School Attended

  • University of North Carolina At Pembroke
  • University of North Carolina At Chapel Hill

Job Titles Held:

  • Mobile Crisis Management/QP
  • Substance Abuse Counselor/Clinical Case Manager
  • Substance Abuse Counselor, Case Manager


  • M.Ed. CMHC
  • Bachelor of Arts

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