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Mobile Associate Resume Example

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MOBILE ASSOCIATE
Skills
  • Customer interaction
  • Product line knowledge
  • Microsoft applications proficiency
  • Customer service
  • Excellent work ethic
  • Detail-oriented
  • Relationship-Building
  • Written Communication
  • Teamwork
  • Flexible & Adaptable
  • Responsible
  • Troubleshooting
  • Consultative selling
  • Services optimization
  • Key account management
  • Account development
  • Paperwork preparation
  • Training development aptitude
  • Key holder experience
  • Order fulfillment
  • Key stakeholder relationship building
  • Report preparation
  • CRM
Certifications
  • Fundamentals of Digital Marketing Certification

Issued Date - May 2020

Issued by - Google

Credential ID - 72S PRX FPR

Credential URL- https://learndigital.withgoogle.com/digitalunlocked/validate-certificate-code

  • International English Language Testing System (IELTS)

Issued Date- October 2018

Issued By- British Council

  • Brand Management: Aligning Business, Brand and Behaviour

Issued Date- August 2018

Issued By- University of London

Credential ID- ZK6K9Y5T6SYU

Credential URL - https://www.coursera.org/account/accomplishments/verify/ZK6K9Y5T6SYU

Professional Summary

Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Bringing 7 years background maintaining customer satisfaction and contributing to company success. Well versed in Customer Service bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Work Experience
August 2019 to October 2019
Mobile AssociateCompany Name, City, State
  • Assisted customers by answering questions and fulfilling requests.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Applied interpersonal and communication skills to establish relationship with customers.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Educated customers on promotions to enhance sales.
  • Assisted customers per in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
  • Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
August 2015 to December 2018
Senior Key Account ManagerCompany Name, City, State
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
  • Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.
  • Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
  • Improved sales processes to streamline customer acquisition and onboarding strategies.
  • Supervised sales team of 5 people, stepping in to support employees and deliver smooth sales processes for clients.
  • Developed integrated campaign strategies, incorporating media outreach initiatives across multiple verticals to create unified branding.
  • Handled client-facing business opportunities, developing media content plans for key accounts.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Built partnerships with diverse internal teams , finance and operations departments to streamline processes.
  • Spearheaded customer satisfaction survey and analyzed results to make action plans.
  • Followed through with client requests to resolve problems.
  • Designed and implemented strategic business plans to achieve growth and sales goals while managing sales team and building long-lasting customer relationships.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Contacted existing and prospective customers by phone or email on consistent basis, which resulted in regularly surpassing sales targets.
  • Developed campaigns, led design and tracked results.
  • Collected information from clients before securing accounts, verifying payments and special needs.
  • Planned video shoots in studio and remotely by managing production through all stages to completion.
  • Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
January 2014 to July 2015
Key Accounts ManagerCompany Name, City, State
  • Leveraged strategic planning to penetrate key accounts.
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
  • Elevated account management by predicting potential competitive threats and outlining proactive solutions.
  • Consistently achieved top ranking in revenue and profit growth.
  • Maintained responsibility of sales, contracts, negotiations and reporting for key accounts
  • Provided servicing, management and retention of key accounts
  • Achieved sales goals and service targets by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships.
  • Identified new targets, developed new business opportunities and presented product lines to customers.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
June 2013 to December 2013
Communication AnalystCompany Name, City, State
  • Read, communicated, recalled and analyzed Deloitte Consulting internal and external media information and brand guidelines.
  • Diagnosed and document media complaints by utilizing provided tools and asking diagnostic questions.
  • Handled inbound contacts and provided internal communication service according to departmental policies and procedures.
  • Collaborated with corporate departments, to create and implement internal communications such as Weekly Newsletter for employees.
  • Planned and executed effective internal communications and engagements campaigns to educate employees about organization initiatives.
  • Promoted company vision through announcements and communications, including emails, internal brochures etc.
  • Solicited and publicized stories from employees to build story of company.
  • Executed multi-channel campaigns to publish fresh content.
  • Selected publication pieces that most effectively represented company mission and objectives.
  • Evaluated program effectiveness to determine return on investment.
Education
August 2012MBABranding And AdvertisingSymbiosis International University, City
August 2009Bachelor of ScienceBiologyUniversity Of Calcutta, City
June 2006High School DiplomaBidya Bharati High School, City
June 200410th Standard FinalAllBidya Bharati High School, City
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Resume Overview

School Attended

  • Symbiosis International University
  • University Of Calcutta
  • Bidya Bharati High School

Job Titles Held:

  • Mobile Associate
  • Senior Key Account Manager
  • Key Accounts Manager
  • Communication Analyst

Degrees

  • MBA Branding And Advertising
    Bachelor of Science Biology
    High School Diploma
    10th Standard Final All

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