LiveCareer-Resume

mission advisor resume example with 18+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Detail-oriented professional with 19.5 years of experience and proven knowledge of Analytical, Impressive Leadership, and Proven Customer-Centric Mindset. Aiming to leverage my skills to successfully fill the Leadership role within an organization.

Skills
  • Technical Support, Written Communication, Customer service expert, Application support, Desktop support, Technical issues analysis, Complaint resolution, Client rapport, Knowledgeable in CRM software
Education and Training
ALASKA JR. COLLEGE ANCHORAGE, AK Expected in 01/1992 Associates Degree : Secretarial Studies And Office Administration - GPA :
WOODLAND HILLS HIGH SCHOOL PITTSBURGH, PA Expected in 01/1989 Diploma : - GPA :
Experience
Universal Weather And Aviation, Inc - Mission Advisor
Lakewood, CA, 06/2021 - 02/2022
  • Collect payment for transportation and accommodations from customer
  • Converse with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required
  • Compute cost of travel and accommodations, using calculator, computer, carrier tariff books, and hotel rate books, or quote package tour's costs
  • Book transportation and hotel reservations, using computer terminal or telephone
  • Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by various travel carriers
  • Provide customer with brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations
  • Print or request transportation carrier tickets, using computer printer system or system link to travel carrier.
UNIVERSAL WEATHER & AVIATION, INC - Product Service Support Specialist II
City, STATE, 01/2012 - 06/2021
  • Managed and provided product support services including problem analysis, diagnoses, and resolution as well as product training and information to external and internal customers to capacity
  • Email and phone support to external and internal customers along with creating username and passwords for Universal's Registered Users website
  • Provided support for Online Flight Planning including aircraft configuration, flight plan error resolution
  • Oversaw sales support for Online Flight Planning trials within CRM software
  • Assisted Sales Support Team with CRM software, Demonstrations for Flight planning systems
  • Monitored and communicated Flight Planning systems with emergency flight following responses
  • Monitored internal systems to send out pertinent security information
  • Managed over 50 customer calls per day
  • Product diagnoses and analyzed product software's
  • Performed troubleshooting and tested customer issues via phone, email and remote assistance software
  • Identified, triaged and escalated issues to internal personnel along with clear outline of problems and technical detail
  • FolClaired up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
JP MORGAN CHASE - Telephone Banker
City, STATE, 09/2009 - 12/2010
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
  • Check to ensure that appropriate changes were made to resolve customers' problems
  • Determine charges for services requested, collect deposits or payments, or arrange for billing
  • Refer unresolved customer grievances to designated departments for further investigation
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
CAE SIMUFLITE INTERNATIONAL TRAINING - Regulatory Compliance Specialist, Training Administrator
City, STATE, 06/2002 - 05/2009
  • Successfully plans and coordinates bi-annual audits for Personal Licensing Department
  • Manages the approval of simulator and Synthetic Flight Examiner visits with the C.A.A
  • Validated and managed the Transportation Security Act requirements and approvals
  • Successfully brief and debrief all J
  • A.A
  • Clients and managed Type Rating Training Organizational Manual
  • Successfully maintain training records for staff and trainees
  • Monitored all J.A.A
  • Clients' documentation and training to assure proper training standards and supervised 5 J
  • A.A
  • Invigilators
  • J.A.A
  • Processed client pilot information into TSA Homeland Security website pending approval or deny aircraft training.

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Resume Overview

School Attended

  • ALASKA JR. COLLEGE
  • WOODLAND HILLS HIGH SCHOOL

Job Titles Held:

  • Mission Advisor
  • Product Service Support Specialist II
  • Telephone Banker
  • Regulatory Compliance Specialist, Training Administrator

Degrees

  • Associates Degree
  • Diploma

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