Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Flexible and focused team player with expertise in customer relationship management, HR proficiencies, strategic planning and time management. Self-directed, productive and organized individual. Excellent project management acumen with logical approach to work. Gifted in identifying problems and developing practical solutions. Re-entering the workplace after spending many years being a military spouse.

  • Excel
  • Event coordination
  • Schedule management
  • Calendar management
  • Issue response and resolution
  • Policies implementation
  • Benefits administrator
  • Personnel recruitment
  • Affirmative action
  • Conflict resolution
  • Team building
  • HRIS applications proficient
09/2007 to 12/2010
Military Staff Administrator Técnico Corporation Atlantic Beach, FL,
  • Maintained 100% accuracy while digitizing records, taking meeting minutes and messages and transcribing notes.
  • Assessed current office procedures and implemented improvements, boosting productivity 100%.
  • Resolved trouble ticket issues quickly and escalated critical problems immediately to Team Leaders.
  • Coordinated travel arrangements, including ground transportation, flight reservations and lodging.
  • Verified and logged deadlines in response to daily inquiries and requests.
  • Attended meetings and took meticulous notes to disseminate to all participants.
  • Aided senior leadership during executive decision-making process, generating employee data reports to recommend corrective actions and improvements.

  • Prevented scheduling errors by demonstrating strong attention to detail while managing daily calendar and creating weekly or monthly reports and presentations.
  • Handled management of communication to Team Leaders by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Supervised set up of conference rooms for corporate meetings and other events.
  • Liaised between internal and external suppliers to provide updated project status and performance reports.
  • Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
  • Reduced process lags by quickly processing personnel actions, awards, flags, legal incidents, sponsorship, evaluations, morale and welfare documentation.
  • Maintained employee benefits programs and informed employees of benefits by studying and assessing benefit needs and trends.
  • Liaised with HR management to devise and update policies based on changing industry and social trends.
  • Applied comprehensive understanding of HR principles and employment laws and regulations to provide counseling to employees and developed internal policies.
  • Liaised between employees and senior leadership to address inquiries, complete contract processing and foster problem resolution.
  • Managed 1000+ employees across compensation, benefits, wellness and safety, HRIS, payroll and information and data departments to ensure optimal productivity.
  • Evaluated staff performance at multiple facilities and made recommendations for training improvement.
  • Oversaw all facets of staff and client training objectives to install knowledge of federal, state and local regulations and requirements.
01/1992 to 04/1996
Office Manager Deaconess Health System Owensboro, KY,
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Managed daily operations by supporting continuous delivery of excellent services and care.
  • Trained 5 employees on best practices and protocol while managing teams to maintain optimal productivity.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Updated employee paperwork and records.
  • Generated financial reports for management review.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
03/1992 to 12/1993
Recpetionist/Accounts Receivable/Billable Hours Chamberlain D'Amanda City, STATE,
  • Monitored daily and weekly schedules and monthly calendar obligations for 30 Attorneys.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Processed payments and updated accounts to reflect balance changes.
  • Scheduled and confirmed appointments.
  • Provided clerical support to all team members to improve office efficiency and enhance productivity.
07/1986 to 07/1991
Human Resources Specialist US Army City, STATE,
  • Supervised staff and client training to ensure comprehensive knowledge of federal, state and local regulations.
  • Mitigated regulatory risks by advising leadership with recommendations on organizational policy improvements, including equal employment opportunity and sexual harassment for corrective action planning.
  • Supported top talent identification processes by interviewing candidates and executing all HR steps, including onboarding, orientation and benefits.
  • Trained staff on software functionality for human resources processes, including employee referral program, sensitive position tracking and tuition assistance program.
  • Managed 300 soldiers across compensation, benefits, wellness and safety, HRIS, payroll and information and data departments to ensure optimal productivity.
  • Prepared employees for assignments by establishing and conducting orientation and training programs.
  • Implemented employee engagement and development activities, presentations and training to maximize productivity and unite workforce.
  • Developed process improvements and streamlined procedures to effectively resolve employee discrepancies.
  • Evaluated staff performance at multiple facilities and made recommendations for training improvement.
Education and Training
Expected in 06/1985
High School Diploma:
Edison Technical Educational Occupational Center - Rochester NY,

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Resume Overview

School Attended

  • Edison Technical Educational Occupational Center

Job Titles Held:

  • Military Staff Administrator
  • Office Manager
  • Recpetionist/Accounts Receivable/Billable Hours
  • Human Resources Specialist


  • High School Diploma

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