Flexible and focused team player with expertise in customer relationship management, HR proficiencies, strategic planning and time management. Self-directed, productive and organized individual. Excellent project management acumen with logical approach to work. Gifted in identifying problems and developing practical solutions. Re-entering the workplace after spending many years being a military spouse.
Skills
Excel
Event coordination
Schedule management
Calendar management
Issue response and resolution
Policies implementation
Benefits administrator
Personnel recruitment
Affirmative action
Conflict resolution
Team building
HRIS applications proficient
Experience
09/2007 to 12/2010
Military Staff AdministratorTécnico Corporation – Atlantic Beach, FL,
Maintained 100% accuracy while digitizing records, taking meeting minutes and messages and transcribing notes.
Assessed current office procedures and implemented improvements, boosting productivity 100%.
Resolved trouble ticket issues quickly and escalated critical problems immediately to Team Leaders.
Coordinated travel arrangements, including ground transportation, flight reservations and lodging.
Verified and logged deadlines in response to daily inquiries and requests.
Attended meetings and took meticulous notes to disseminate to all participants.
Aided senior leadership during executive decision-making process, generating employee data reports to recommend corrective actions and improvements.
Prevented scheduling errors by demonstrating strong attention to detail while managing daily calendar and creating weekly or monthly reports and presentations.
Handled management of communication to Team Leaders by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Supervised set up of conference rooms for corporate meetings and other events.
Liaised between internal and external suppliers to provide updated project status and performance reports.
Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
Reduced process lags by quickly processing personnel actions, awards, flags, legal incidents, sponsorship, evaluations, morale and welfare documentation.
Maintained employee benefits programs and informed employees of benefits by studying and assessing benefit needs and trends.
Liaised with HR management to devise and update policies based on changing industry and social trends.
Applied comprehensive understanding of HR principles and employment laws and regulations to provide counseling to employees and developed internal policies.
Liaised between employees and senior leadership to address inquiries, complete contract processing and foster problem resolution.
Managed 1000+ employees across compensation, benefits, wellness and safety, HRIS, payroll and information and data departments to ensure optimal productivity.
Evaluated staff performance at multiple facilities and made recommendations for training improvement.
Oversaw all facets of staff and client training objectives to install knowledge of federal, state and local regulations and requirements.
01/1992 to 04/1996
Office ManagerDeaconess Health System – Owensboro, KY,
Handled scheduling and managed timely and effective allocation of resources and calendars.
Managed daily operations by supporting continuous delivery of excellent services and care.
Trained 5 employees on best practices and protocol while managing teams to maintain optimal productivity.
Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
Updated employee paperwork and records.
Generated financial reports for management review.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
03/1992 to 12/1993
Recpetionist/Accounts Receivable/Billable Hours Chamberlain D'Amanda – City, STATE,
Monitored daily and weekly schedules and monthly calendar obligations for 30 Attorneys.
Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Processed payments and updated accounts to reflect balance changes.
Scheduled and confirmed appointments.
Provided clerical support to all team members to improve office efficiency and enhance productivity.
07/1986 to 07/1991
Human Resources SpecialistUS Army – City, STATE,
Supervised staff and client training to ensure comprehensive knowledge of federal, state and local regulations.
Mitigated regulatory risks by advising leadership with recommendations on organizational policy improvements, including equal employment opportunity and sexual harassment for corrective action planning.
Supported top talent identification processes by interviewing candidates and executing all HR steps, including onboarding, orientation and benefits.
Trained staff on software functionality for human resources processes, including employee referral program, sensitive position tracking and tuition assistance program.
Managed 300 soldiers across compensation, benefits, wellness and safety, HRIS, payroll and information and data departments to ensure optimal productivity.
Prepared employees for assignments by establishing and conducting orientation and training programs.
Implemented employee engagement and development activities, presentations and training to maximize productivity and unite workforce.
Developed process improvements and streamlined procedures to effectively resolve employee discrepancies.
Evaluated staff performance at multiple facilities and made recommendations for training improvement.
Education and Training
Expected in 06/1985
High School Diploma: Edison Technical Educational Occupational Center - Rochester NY, GPA:
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