Operations Manager and Military Veteran with a SECRET Security Clearance and 10+ years of proven experience in the United States Army. Accomplished measurable results while leading teams of 50 - 100 in a dynamic, fast - paced environments. Skilled at managing costs, schedules, and performance with demonstrated ability to deliver quality results. Possess a comprehensive background in Team Leadership and Professional Communication derived from conducting domestic and global operations. Managed risk along multiple lines to protect assets, property, and equipment valued over $16M while meeting the expectations of senior leadership. Possess extensive knowledge in Business Development, Strategic Planning, Sales, Recruiting and Personnel Management. Recipient of multiple awards for outstanding performance and professionalism. Career supported by a Bachelor of Science Degree in Applied Science with a minor in Management.
Microsoft Office, SharePoint
Operating Systems: MacOS / Microsoft Windows
Military Recruiter06/2006 to 06/2008 United States Army – Gainesville, FL
Contacted, interviewed, and advised civilian personnel to obtain qualified applicants for enlistment and commission into the Army.
Liaised with school representatives, public officials, personnel managers, parents of prospective applicants, religious and civil leaders, and others to present the Army as an employment and career opportunity.
Presented formal and informal public talks on the advantages of the Army at civic and service organizations and student bodies; distributed and displayed recruiting publicity material.
Established liaison with local radio, television, and newspaper agencies.
Conducted criminal background checks for new applicants.
This included requesting court and police records, then deciphering those documents to determine an applicant's legal and moral qualification.
Wrote, edited, and presented recruiting material for use by local communications agencies; exhibited motion pictures for civic, fraternal, and service organizations and educational institutions.
Interviewed and counseled prospective enlistees; discussed individual aims and goals to include security, personal aptitudes, training opportunities, job satisfaction and stability, advancement, prestige, and military life.
Explained Army benefits including: medical care, dependent allowance, housing, reenlistment bonus, retirement program, military/civilian educational opportunities, travel, recreational benefits, and all similar programs.
Evaluated applicants' occupational, educational, and psychological background to determine Army programs with specific individual appeal.
Assisted in administration of Armed Services Vocational Battery (ASVAB) and explained results to school officials and students; advised applicants of disqualification's that are waiver able and assisted preparation of waiver application.
Performed extensive business and product marketing, peer-to-peer sales and business-to-business sales on a daily basis.
Utilizing a mix of subscription-based job boards, databases, social media, and other tools to find candidates.
Civil Affairs Specialist06/2008 to 05/2014 United States Army – Fort Bragg, NC
Coordinated military resources to support government operations, emergency actions and humanitarian assistance from natural, man-made, or war- related causes.
Facilitated activities of both conventional and special operations forces while simultaneously assisting and supporting the civil administration in various countries; leveraged the functional structure of Civil Affairs Forces, along with cultural expertise, language training and regional orientation to provide a capability for emergency coordination and administration where political-economic structures had been incapacitated.
Systematically identified critical requirements needed by local citizens in war or disaster situations; located civil resources to support military operations, helped minimize civilian interference with operations, supported national assistance activities, planned and executed non-combatant evacuation, supported counter-drug operations, and established and maintained liaison and dialogue with civilian aid agencies, as well as with civilian commercial and private organizations.
Assisted in planning U.S.
Government interagency procedures for national or regional emergencies; served as an advisor in civil-military planning and military support operations for theater commanders in chief.
Operations Manager05/2014 to 01/2018 United States Army – Fort Carson, CO
Assistant Operations Manager / Security Operations Department Head Responsible for the resourcing, planning and coordinating of military training and operations for an organization of over 5K employees.
Oversaw all the collective training, administration, personnel management, logistics and supervision of 43 subordinates.
Ensured synchronization, effective cross communication and coordination of effort between subordinate organizations; aided in the development of organizational goals, company vision statement, and ensured dissemination and understanding across all levels of the organization to guarantee unity of effort.
Evaluated large-scale projects into smaller specialized tasks and delegated those tasks to respective sections within the organization; synchronized and supervised completion of those specialized task to ensure mission success for the organization.
Created unique products to track the measures of effectiveness and performance of subordinate organizations and use the data collected to properly inform senior leaders on the current state of operations to ensure senior leadership could make the best decisions for the organization's success.
Maintained and accounted for over $16M worth in vehicles, equipment and other property without loss or incident; planned and oversaw operations in line with the organization's mission statement and leveraged all available organizational resources in synchronized effort to accomplish the mission.
Extended influence outside the organization to leverage non-organic assets and develop unique and creative approaches to problem solving; used a combination of advanced training simulators and live hands on training to effective prepare subordinates for real world scenarios, Aided military commanders by working with civil authorities and civilian populations in the commander's area of operations to lessen the impact of military operations on them during peace, contingency operations, and declared war.
Rating Veterans Service Representative 04/2018 to 02/2020 Department of Veteran Affairs – Columbia, SC
Serve as a decision-maker for claims involving rating decisions.
Determine service connection, percentages of disability, permanent and total disability, entitlement to compensation, pension, vocational training, medical and dental treatment, automobiles, or all the conveniences, insurance, specialty adopted housing, dependent education allowances, and other ancillary benefits.
Analyze claims to determine if diseases and injuries were incurred in or aggravated by the military service in the line of duty for purposes of compensation, hospital treatment, prosthetic appliances, and related employment and compensation benefits.
Determine a need for examinations or re-examinations for observations of Veterans and their dependents and the character of such examinations.
Determine the permanent and capacity and/or the competency of Veterans and their dependents.
Apply VA's Schedule for Rating Disabilities (Rating Schedule) and prepare Rating decisions informing the Veterans Service Representative and/or claimant of the decision, reason and basis for it.
At times, directly communicate and interact with veterans and their representatives/advocates through formal and informal hearings.
Determine the eligibility of federal or state administered benefits, such as: disability, education, housing, medical and veterans' benefits.
Apply federal and state law to process claims pertaining to a service, disability or benefit program; gathering and requesting evidence to build a service program case files, respond to claimant inquiries, and identify errors, inconsistencies or omissions.
Process claims for eligibility for Worker's Compensation benefits to determine appropriateness and amount of Worker's Compensation claims.
Perform, order, and evaluate diagnostic test to identify and assess patients' conditions, report symptoms or changes in patients' conditions, and maintain accurate detailed reports and charts.
Bachelor of Science: Applied Science, Management2014Campbell University-
Ranger School | Army Infantry School | Ft. Benning, GA2016
Unit Movement Officer Course | Troop Schools Ft. Carson | Ft. Carson, CO2016
Basic Officer Leader Course (AV, IN) | Maneuver Center of Excellence | Ft. Benning, GA2015
Bachelor of Science : Applied Science, Management 2014 Ranger School | Army Infantry School | Ft. Benning, GA 2016 Unit Movement Officer Course | Troop Schools Ft. Carson | Ft. Carson, CO 2016 Basic Officer Leader Course (AV, IN) | Maneuver Center of Excellence | Ft. Benning, GA 2015 Advanced & Strategic Communications | Tiger Swan LLC |Fayetteville, NC 2012 Contracting Officer Representative w/ Mission Focus | Defense Acquisition University | Ft. Belvoir, VA 2011 Contracting Officer Representative in Contingency Env| Defense Acquisition University | Ft. Belvoir, VA 2011 Ethics Training for Acquisition Technology & Logistics | Defense Acquisition University | Ft. Belvoir, VA 2011 Battle Staff Noncommissioned Officer Course | Sgt Major Academy | Ft. Bliss, TX 2010 Mobile Force Protection Course 2010 Advanced Leader Course | NCO Academy |Ft. Benning, GA 2007 Army Recruiter Course | Recruit & Retention School | Ft. Jackson, SC 2006
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