Customer service professional dedicated to effective team management and customer satisfaction. Management professional effective at building highly-motivated teams, as well as leading cross-functional teams in a fast-paced environment. Dynamic Customer Service Manager who leads diverse teams to achieve company goals. Ambitious Customer Service Manager experienced with managing complex projects and driving productivity improvement. Bringing extensive call center experience in inbound, outbound and blended environments. Strength in training and development, client relations and problem solving. Perceptive Customer Service Manager who cultivates positive customer relationships through clear and helpful communication. Exceptional customer care professional who addresses inquiries and resolves problems as they arise. Results-oriented Head Cashier with 5 years' experience. Proactive, motivated and outgoing with strengths in team leadership, project management and customer service. Seeking admission to management program in any environment. Friendly Head Cashier experienced in leading large teams with exceptional skill as a trainer, leader and project manager. Outgoing Head Cashier with exceptional interpersonal and communication abilities. 5 years' experience in sales and customer service. Seeking to build on acquired professional skills in leadership position.
Federal/State tax preparation
Individual tax returns
Customer relations expertise
Time management strength
Store opening/closing procedures
Vendor sourcing and negotiations
Excellent time management skills
Effective workflow management
Exceptional interpersonal communication
Microsoft Outlook, Word and Excel
MS Office expert
Military Personnelist , 08/2014
to Current Wright Patterson Air Force Base – WPAFB,
Tracked and filed administrative paperwork and personnel folders.
Planned and briefed personnel on missions.
Sorted and routed incoming correspondence and messages.
Served as custodian of classified documents.
Prepared documents for destruction.
Conducted research to prepare, gather and proof briefing materials, agendas and decks for all executive-level meetings.
Developed and maintained an alert system for upcoming deadlines on incoming requests and events.
Greeted visitors entering the office, determined the nature and purpose of visit and directed them to the appropriate destination.
Located and attached appropriate files to incoming correspondence requiring replies.
Reviewed customer feedback.
Maintained compliance with company requirements.
Supervised [number] programs per year.
Coordinated work between multiple departments.
Determined customer needs and developed program initiatives according to preferences.
to 01/2014 Walmart – Cleveland,
Oversaw team of 6 cashiers and service staff.
Received and processed customer payments.
Put out new stock and rotated existing products.
Worked extra shifts during busy periods to maintain service.
Resolved service issues in timely manner.
Performed store opening, closing and shift change actions.
Trained new cashiers on procedures, customer service and sales techniques.
Greeted customers promptly.
Totaled bills and calculated taxes.
Described products and services in detail.
Monitored areas for security issues and safety hazards.
Assisted customers in selecting items based on needs.
Created attractive displays to promote items.
Processed customer returns.
Completed purchases using Point of Sale systems.
Reported security and service incidents to management.
Collected and stored coupons.
Assisted on sales floor as needed to maintain service standards.
Executed customer transactions, including deposits, withdrawals, money orders and checks.
Sold cashier's checks, traveler's checks and money orders.
to 02/2013 KGI – Ruleville,
Completed and mailed bills, contracts, policies, invoices and checks.
Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners and clients as necessary.
Documented business requirements, functional specifications and training procedures.
Ensured the availability of professional talent needed to meet business objectives.
Managed a staff of 4 people.
Facilitated a fast-paced and dynamic entrepreneurial environment.
Solved unresolved customer issues.
Supervised 8 programs per year.
Sourced qualified vendors and negotiated contracts.
Maintained computer and physical filing systems.
Prepared vendor invoices and processed incoming payments.
Received, screened and routed incoming calls.
Provided complete meeting support including preparing materials and taking notes.
Recruited and hired qualified candidates for vacant and new positions.
Designed marketing brochures and wrote website copy.
Met challenging quotas for productivity and accuracy of work.
Shfit Manager , 06/2011
to 11/2012 Boss Hogg – Ruleville,
Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
Carefully interviewed, selected, trained and supervised staff.
Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
Correctly calculated inventory and ordered appropriate supplies.
Strategically developed effective marketing plans to increase sales and profits while managing costs.
Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Led and directed team members on effective methods, operations and procedures.
Maintained a safe working and guest environment to reduce the risk of injury and accidents.
Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Owner , 05/2012
to Current Mia's ShoeBox – Cleveland,
Directed targeted marketing efforts that introduced new products and promoted product visibility.
Managed business finances, including paying vendors and suppliers for products services rendered.
Managed buying and selling of goods online via third-party sales venues such as eBay and Etsy.
Prospected to obtain new accounts while maintaining relationships with existing accounts.
Prepared income statements and balance sheets and projected cash flow.
Monitored income expense sheets to track and adjust expenses.
Answered customer questions regarding store merchandise, department information and pricing.
Organized store merchandise racks by size, style and color.
Led merchandise selection, pricing, planning and marketing.
Ran markdown reports, managed store replenishment and analyzed buying reports.
Created visual marketing and styled window displays.
Assembled promotional displays, including quarter and full-size point of purchase displays.
Set and recommended mark-up rates, mark-down rates and selling prices for merchandise.
Interviewed and worked closely with vendors to acquire and develop desired products.
Established strong vendor relationships to maintain and support the business.
Bachelor of Science: Accounting ,
Current Colorado Tech University - Colorado
Associate of Arts: Business Administration,
2013 MS Delta Community College - Moorhead,
High School Diploma: 2011 The Piney Woods School - Piney Woods,
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Companies Worked For:
Wright Patterson Air Force Base
Colorado Tech University
MS Delta Community College
The Piney Woods School
Job Titles Held:
Bachelor of Science : Accounting , Current Associate of Arts : Business Administration , 2013 High School Diploma : 2011
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