Motivated customer service specialist with over [number] years retail experience in a fast-paced, team-based environment. [Job Title] excelling at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments. [Job Title] driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care.
Exceptional communication skills
MS Windows proficient
Strong client relations
Proficient in cash management
Shipping and receiving professional
Credit card processing
Multi-line phone talent
POS systems expert
Creative problem solver
Training development aptitude
Strategic sales knowledge
05/2014 to Current
Military Move SpecialistInterstate Service Group – Springfield, VA
Provide commendable Customer Service to Military Officials and Agents including High Profile and Bluebarks Directly report to the Director of Customer Care Screen calls and transfer to appropriate parties Promptly address member/agent concerns/request Train new employees Perform daily quality assurance checks Conduct follow ups for Customer Satisfaction Services Perform general administrative duties as assigned Confirm/Schedule shipment movement dates Schedule third party services Train new employees and present business methods to the company Meet strict forecasted budgeted goals Prepare correspondence, memos and presentations.
Answered an average of [number] calls per day by addressing customer inquiries, solving problems and providing new product information.
Successfully acquired an average of [number ] new customers per month, generating a [number]% growth in revenue.
Provided an elevated customer experience to generate a loyal clientèle.
Implemented marketing strategies which resulted in [number]% growth of customer base.
Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
Scheduled weekly inventory pickups and deliveries with vendors.
Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
Assisted customers with food selection, inquiries and order customization requests.
Served as the main liaison between customers, management and sales team.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Executed in-season pricing strategies, including promotions and markdowns to reach financial targets of [number].
Maintained cleanliness and presentation of stock room and production floor.
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Directed calls to appropriate individuals and departments.
Built long-term customer relationships and advised customers on purchases and promotions.
Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
Operated a POS system to itemize and complete an average of [number] customer purchases.
Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
Meet monthly sales quotas Implement networking and marketing programs Maintain office filing system Process invoices Track budget Prepare expense reports Office administration and achieve budgeted financial results Produce and deliver Collection calls and letters Order, receive and track Inventory Manage incoming and outgoing mail/deliveries, UPS, FedEX Reconcile transactions and receipts Data entry with confidential information.
01/2010 to 05/2012
Brand AmbassadorNoodles and Company – Lanham, MD
Deliver outstanding customer service with minimal transaction errors Outfield Marketing Upsell new and existing menu items Addressing guest concerns and complaints Maintain and balance cash drawer Process telephone and online orders.
05/2006 to 05/2012
Department ManagerElaut USA, Inc – Bowie, MD
Provide the ultimate Customer Experience Address customer concerns/request Merchandise sales and light mechanical repairs Maintain and balance petty cash Supervise small staff.
07/2005 to 01/2010
Sales ConsultantHutch Staffing, Inc – College Park, MD
Consult with customers.
Increase profits within a business atmopshere.
Maintain and balance cash drawer.
BBA: Communications Liberty University - Lynchburg, Virginia Communications
Communications University of Maryland, University College - Communications
administrative, balance, budget, Communication Skills, Customer Satisfaction, Customer Service, Customer Care, Data entry, filing, financial, Inventory, Teambuilding, letters, Director, marketing, mechanical, Excel, mail, office, Outlook, Publisher, Word, networking, Office administration, presentations, quality assurance, repairs, sales, Self Starter, Strategic Planning, Supervision, telephone, Type
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Companies Worked For:
Interstate Service Group
Metro Self Storage
Noodles and Company
Elaut USA, Inc
Hutch Staffing, Inc
University of Maryland, University College
Job Titles Held:
Military Move Specialist
Assistant Property Manager
BBA : Communications Communications
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