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Military Move Specialist Resume Example

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MILITARY MOVE SPECIALIST
Professional Summary
Motivated customer service specialist with over [number] years retail experience in a fast-paced, team-based environment. [Job Title] excelling at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments. [Job Title] driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care.
Skills
  • Exceptional communication skills
  • MS Windows proficient
  • Quick learner
  • Strong client relations
  • Proficient in cash management
  • Shipping and receiving professional
  • Credit card processing
  • Multi-line phone talent
  • POS systems expert
  • Creative problem solver
  • Training development aptitude
  • Strategic sales knowledge
Work History
05/2014 to Current
Military Move Specialist Interstate Service Group – Springfield, VA
  • Provide commendable Customer Service to Military Officials and Agents including High Profile and Bluebarks Directly report to the Director of Customer Care Screen calls and transfer to appropriate parties Promptly address member/agent concerns/request Train new employees Perform daily quality assurance checks Conduct follow ups for Customer Satisfaction Services Perform general administrative duties as assigned Confirm/Schedule shipment movement dates Schedule third party services Train new employees and present business methods to the company Meet strict forecasted budgeted goals Prepare correspondence, memos and presentations.
  • Answered an average of [number] calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Successfully acquired an average of [number ] new customers per month, generating a [number]% growth in revenue.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Implemented marketing strategies which resulted in [number]% growth of customer base.
  • Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
  • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
  • Scheduled weekly inventory pickups and deliveries with vendors.
  • Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
  • Assisted customers with food selection, inquiries and order customization requests.
  • Served as the main liaison between customers, management and sales team.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Executed in-season pricing strategies, including promotions and markdowns to reach financial targets of [number].
  • Maintained cleanliness and presentation of stock room and production floor.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Directed calls to appropriate individuals and departments.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
  • Operated a POS system to itemize and complete an average of [number] customer purchases.
  • Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
04/2012 to 04/2013
Assistant Property Manager Metro Self Storage – Silver Spring, MD
  • Meet monthly sales quotas Implement networking and marketing programs Maintain office filing system Process invoices Track budget Prepare expense reports Office administration and achieve budgeted financial results Produce and deliver Collection calls and letters Order, receive and track Inventory Manage incoming and outgoing mail/deliveries, UPS, FedEX Reconcile transactions and receipts Data entry with confidential information.
01/2010 to 05/2012
Brand Ambassador Noodles and Company – Lanham, MD
  • Deliver outstanding customer service with minimal transaction errors Outfield Marketing Upsell new and existing menu items Addressing guest concerns and complaints Maintain and balance cash drawer Process telephone and online orders.
05/2006 to 05/2012
Department Manager Elaut USA, Inc – Bowie, MD
  • Provide the ultimate Customer Experience Address customer concerns/request Merchandise sales and light mechanical repairs Maintain and balance petty cash Supervise small staff.
07/2005 to 01/2010
Sales Consultant Hutch Staffing, Inc – College Park, MD
  • Consult with customers.
  • Product demonstration.
  • Increase profits within a business atmopshere.
  • Maintain and balance cash drawer.
Education
Current
BBA: Communications
 Liberty University - Lynchburg, Virginia
 Communications
Current
Communications
 University of Maryland, University College -
Communications
Skills
administrative, balance, budget, Communication Skills, Customer Satisfaction, Customer Service, Customer Care, Data entry, filing, financial, Inventory, Teambuilding, letters, Director, marketing, mechanical, Excel, mail, office, Outlook, Publisher, Word, networking, Office administration, presentations, quality assurance, repairs, sales, Self Starter, Strategic Planning, Supervision, telephone, Type
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Resume Overview

Companies Worked For:

  • Interstate Service Group
  • Metro Self Storage
  • Noodles and Company
  • Elaut USA, Inc
  • Hutch Staffing, Inc

School Attended

  • Liberty University
  • University of Maryland, University College

Job Titles Held:

  • Military Move Specialist
  • Assistant Property Manager
  • Brand Ambassador
  • Department Manager
  • Sales Consultant

Degrees

  • BBA : Communications
    Communications

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