Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Friendly Customer Service Specialist with 15+ years background in various technical and functional settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.

  • Planning and Coordination
  • MS Office
  • Reading comprehension
  • Knowledge and ability to perform basic arithmetical calculations.
  • Ability to meet deadlines and respond to unpredictable situations excising good judgment.
  • Considerable knowledge of office practices, techniques, and technology.
  • Demonstrated ability to operate personal computer utilizing various word processing software packages.
  • Ability to plan and organize management programs and functions of organization and meet deadlines.
  • Knowledge of structure, programs and work methods of organization for personnel/manning issues.
  • Thorough knowledge of office methods, procedures, practices, and protocol.

Work History
Military ID Card Specialist, 07/2012 - 05/2013
Armed Forces Corporation City, STATE,
  • Registered, processed, and maintained the DEERS information as part of a Verifying Official's responsibilities.
  • Provided administrative support to management.
  • Processed and maintained confidential documents and letters pertaining to clients' legal documents .
  • Assisted with internal projects designated by the supervisor.
  • Consulted with external agencies and ensuring all background information is provided.
  • Scheduled meetings, took calls, reached out to outside contacts, maintained busy calender, managed special projects, and getting materials gathered for large meetings.
  • Responsible for the control, verification, accountability, and issuance of Military Identification (ID) cards and Common access cards (CAC) for Active military, National and Reserve Guard members, military retirees, family dependents/members and other eligible recipients, using the Defense Enrollment Eligibility Reporting Systems (DEERS) and the Real Time Automated Identification Systems (RAPIDS).
  • Reviewed applications for Uniformed Services ID Cards and DEERS Enrollment (DD 1172).
  • Processed Geneva Convention cards and Common Access cards (CAC).
  • Developed daily, monthly, and annual performance reports for the garrison staff and the Armed Forces Services Corporation (AFRC) leadership.
  • Developed computer related input/output in accordance with current administrative policies and procedures and DoD Standard Operating Procedures.
  • Performed all ID card and CAC issuance related tasks, to include researching and reviewing source, verifying eligibility, and discussing entitlements as defined in AFI 36-3026 (I) and the RAPIDS training guide.
  • Trained, coached, and mentored new employees to ensure that the RAPIDS and DEERS training procedures are adhered to.
  • Performed routine operator maintenance on RAPIDS workstations and printers to ensure prompt and quality products and services for our clients.
Data Processing Control Specialist/Registrar Coordinator, 11/2010 - 07/2012
Caci International Inc De City, STATE,
  • Served in capacity of Installation Access Control Systems (IACS) registrar.
  • Provided data entry using Defense Bio metric Identification Systems (DBIDS).
  • Maintained Installation Access Control Database for over 2,500 soldiers both active, Reserve and National Guard, military retirees, family members/dependents , contractors, and civilian employees in DBIDS.
  • Performed clerical duties, and/or prepared documentation for data entry by assigning numerical cords to entry items and verified accuracy.
  • Developed and updated spreadsheets and database to track, analyze, and report on client information .
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Collaborated with Director of Department of Emergency Services and Provost Marshall's office at Warner Barracks Installation, to ensure that all regulations and contracts are adhered to.
  • Developed and trained personnel and soldiers on new processing procedures to reduce amount of wait time from 90 to 45 minutes.
  • Supervised in training of new employees.
  • Kept abreast with changes in policies by reviewing materials on regular basis.
  • Demonstrated innate ability and good judgment by making quick decisions to aid customers and ensured that compliance is adhered to.
Customer Service Representative Specialist/Teller Operations Specialist, 08/2006 - 05/2009
Americu Credit Union City, STATE,
  • Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
  • Created unique reports and projects requested by management, requiring special research of client's documents to locate necessary information.
  • Maintained customers files, generated support documentation, scanned documents into database and tracked and managed source documents.
  • Assisted high volume of customers and answered numerous questions to customers' accounts and performed basic account maintenance.
  • Assisted customers (25 per day) in online bill pay questions and debit disputes.
  • Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
  • Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
  • Prepared and distributed team-based communications to foster collaboration and enhance team morale.
  • Produced highly accurate internal and external letters and memoranda.
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Performed servicing and account maintenance activities such as transactions, additional account requests, and loan payment corrections.
  • Appointed loan officer, which enabled me to process applications, underwrite, and approve them.
  • Represented Credit Union in community organizations and activities to enhance organization's image and develop business.
Master of Science: Acquisition And Contract Management, Expected in 05/2017
Florida Institute Of Technology-Melbourne - Melbourne, FL
  • Member of Phi Kappa Phi
  • Graduated with 4.0/4.0 GPA
MBA: Health Care Management, Expected in 04/2007
American InterContinental University - Hoffman Estates, IL,
  • Graduated with 3.38/4.0 GPA
BBA: Health Care Management, Expected in 11/2005
American InterContinental University - Hoffman Estates, IL,
  • Graduated magna cum laude
  • Graduated with 3.8/4.0 GPA
  • Certified Associate in Project Management (CAPM) - 10/2020

Project Management Institute - Newtown Square, PA

Additional Information

References Available Upon Request

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School Attended

  • Florida Institute Of Technology-Melbourne
  • American InterContinental University
  • American InterContinental University

Job Titles Held:

  • Military ID Card Specialist
  • Data Processing Control Specialist/Registrar Coordinator
  • Customer Service Representative Specialist/Teller Operations Specialist


  • Master of Science
  • MBA
  • BBA

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