LiveCareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills
  • Reviewing records
  • Conducting risk assessments
  • Storage procedures
  • Report writing
  • Event sequencing
  • Coordinating training
  • Problem resolution
  • Insurance billing
  • Administrative support
  • Customer service
  • Communications
  • Invoice generation
  • Planning and coordination
  • Relationship development
  • Supervision
  • Team management
  • Team building
  • Organization
  • Credit card payment processing
  • Customer relations
  • Materials transport
  • Product organization
  • Business development understanding
  • Quality assurance controls
  • High-energy attitude
  • Process optimization
  • Quality control
  • Clerical support
Education and Training
Jeff Davis High School Montgomery , AL Expected in – – High School Diploma : - GPA :
Experience
Xylem Inc. - Military Enlisted
Middletown, CT, 04/2017 - Current
  • Enhanced emergency preparedness procedures, commanding oversight and maintenance of tactical plans, equipment and weapons.
  • Authored daily activity, incident, safety, repair and irregularity reports including equipment and property damage, theft, unauthorized presence or unusual occurrences.
  • Led diverse training simulations to prepare teams for combat and emergency situations.
  • Instructed personnel on ways to reduce environmental hazards and proper use of PPE.
  • Earned reputation for good attendance and hard work.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Created agendas and communication materials for team meetings.
  • Performed site evaluations, customer surveys and team audits.
  • Improved operations by working with team members and customers to find workable solutions.
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Answered calls to answer customer questions.
Healthcare Services Group - Customer Service Representative
Wichita, KS, 08/2016 - 03/2017
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Set up and activated customer accounts.
  • Reviewed account and service histories to identify trends and issues.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Documented conversations with customers to track requests, problems and solutions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
Smoothies And Things - Team Lead Manager
City, STATE, 05/2015 - 08/2016
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
  • Decreased costs significantly by negotiating with vendors and suppliers for better prices.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
  • Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Trained current employees on additional job positions to maintain coverage of roles at all times.
  • Greeted and encouraged feedback from customers, using feedback to implement positive changes within store.
  • Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
IHOP Restaurants LLC - Hostess
City, STATE, 03/2014 - 12/2015
  • Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
  • Worked within numerous applications to collect reservation information and communicate updates to guests.
  • Designed custom private function and banquet packages to accommodate groups of up to 15 including business dinners, sales presentations, club meetings, weddings and charity events.
  • Notified servers after seating parties in section for prompt service.
  • Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
  • Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
  • Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
  • Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
  • Answered telephone to provide establishment information and take party reservations.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.

By clicking Customize This Resume, you agree to ourĀ Terms of UseĀ andĀ Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Jeff Davis High School

Job Titles Held:

  • Military Enlisted
  • Customer Service Representative
  • Team Lead Manager
  • Hostess

Degrees

  • High School Diploma

By clicking Customize This Resume, you agree to ourĀ Terms of UseĀ andĀ Privacy Policy

*As seen in:As seen in: