Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Skills
Reviewing records
Conducting risk assessments
Storage procedures
Report writing
Event sequencing
Coordinating training
Problem resolution
Insurance billing
Administrative support
Customer service
Communications
Invoice generation
Planning and coordination
Relationship development
Supervision
Team management
Team building
Organization
Credit card payment processing
Customer relations
Materials transport
Product organization
Business development understanding
Quality assurance controls
High-energy attitude
Process optimization
Quality control
Clerical support
Education and Training
Jeff Davis High SchoolMontgomery , ALExpected in ā āHigh School Diploma: - GPA:
Experience
Xylem Inc. - Military Enlisted Middletown, CT, 04/2017 - Current
Enhanced emergency preparedness procedures, commanding oversight and maintenance of tactical plans, equipment and weapons.
Authored daily activity, incident, safety, repair and irregularity reports including equipment and property damage, theft, unauthorized presence or unusual occurrences.
Led diverse training simulations to prepare teams for combat and emergency situations.
Instructed personnel on ways to reduce environmental hazards and proper use of PPE.
Earned reputation for good attendance and hard work.
Improved customer satisfaction by finding creative solutions to problems.
Created agendas and communication materials for team meetings.
Performed site evaluations, customer surveys and team audits.
Improved operations by working with team members and customers to find workable solutions.
Recognized by management for providing exceptional customer service.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Answered calls to answer customer questions.
Healthcare Services Group - Customer Service Representative Wichita, KS, 08/2016 - 03/2017
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Created and implemented process improvements to reduce workloads and bolster callback efficiency.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Set up and activated customer accounts.
Reviewed account and service histories to identify trends and issues.
Evaluated customer account information to assess current issues and determine potential solutions.
Documented conversations with customers to track requests, problems and solutions.
Consulted with customers to determine best methods to resolve service and billing issues.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Delivered high level of service and support to each customer, paving way for future business opportunities.
Smoothies And Things - Team Lead Manager City, STATE, 05/2015 - 08/2016
Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
Decreased costs significantly by negotiating with vendors and suppliers for better prices.
Assigned tasks to associates to fit skill levels and maximize team performance.
Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Trained current employees on additional job positions to maintain coverage of roles at all times.
Greeted and encouraged feedback from customers, using feedback to implement positive changes within store.
Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
IHOP Restaurants LLC - Hostess City, STATE, 03/2014 - 12/2015
Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
Worked within numerous applications to collect reservation information and communicate updates to guests.
Designed custom private function and banquet packages to accommodate groups of up to 15 including business dinners, sales presentations, club meetings, weddings and charity events.
Notified servers after seating parties in section for prompt service.
Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers.
Answered customers' questions about hours, seating, current wait time and other information.
Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
Answered telephone to provide establishment information and take party reservations.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
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