(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

  • Reviewing records
  • Conducting risk assessments
  • Storage procedures
  • Report writing
  • Event sequencing
  • Coordinating training
  • Problem resolution
  • Insurance billing
  • Administrative support
  • Customer service
  • Communications
  • Invoice generation
  • Planning and coordination
  • Relationship development
  • Supervision
  • Team management
  • Team building
  • Organization
  • Credit card payment processing
  • Customer relations
  • Materials transport
  • Product organization
  • Business development understanding
  • Quality assurance controls
  • High-energy attitude
  • Process optimization
  • Quality control
  • Clerical support
Education and Training
Jeff Davis High School Montgomery , AL Expected in High School Diploma : - GPA :
Xylem Inc. - Military Enlisted
Middletown, CT, 04/2017 - Current
  • Enhanced emergency preparedness procedures, commanding oversight and maintenance of tactical plans, equipment and weapons.
  • Authored daily activity, incident, safety, repair and irregularity reports including equipment and property damage, theft, unauthorized presence or unusual occurrences.
  • Led diverse training simulations to prepare teams for combat and emergency situations.
  • Instructed personnel on ways to reduce environmental hazards and proper use of PPE.
  • Earned reputation for good attendance and hard work.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Created agendas and communication materials for team meetings.
  • Performed site evaluations, customer surveys and team audits.
  • Improved operations by working with team members and customers to find workable solutions.
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Answered calls to answer customer questions.
Healthcare Services Group - Customer Service Representative
Wichita, KS, 08/2016 - 03/2017
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Set up and activated customer accounts.
  • Reviewed account and service histories to identify trends and issues.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Documented conversations with customers to track requests, problems and solutions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
Smoothies And Things - Team Lead Manager
City, STATE, 05/2015 - 08/2016
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
  • Decreased costs significantly by negotiating with vendors and suppliers for better prices.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
  • Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Trained current employees on additional job positions to maintain coverage of roles at all times.
  • Greeted and encouraged feedback from customers, using feedback to implement positive changes within store.
  • Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
IHOP Restaurants LLC - Hostess
City, STATE, 03/2014 - 12/2015
  • Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
  • Worked within numerous applications to collect reservation information and communicate updates to guests.
  • Designed custom private function and banquet packages to accommodate groups of up to 15 including business dinners, sales presentations, club meetings, weddings and charity events.
  • Notified servers after seating parties in section for prompt service.
  • Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
  • Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
  • Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
  • Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
  • Answered telephone to provide establishment information and take party reservations.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.

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Resume Overview

School Attended

  • Jeff Davis High School

Job Titles Held:

  • Military Enlisted
  • Customer Service Representative
  • Team Lead Manager
  • Hostess


  • High School Diploma

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