, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Professional that has developed skills such as giving constructive feedback, decision making, adaptability, teamwork as well as conflict management. I am continuously looking to expand my knowledge in different areas. With a Master’s degree in Criminal Justice, I take a particular interest in the mission of the different careers that aid in the national security.
Skills
Analytical and Methodical
Tracking and Documentation
Customer Service Support
Resolving Problems and Incidents
Collaborative Team Player
Microsoft Windows and Office
Active Listening
Multitasking and Prioritization
Friendly and Patient
Documentation Development
Attention to Detail
Risk Assessments
Self-Motivated
Problem-Solving
Interpersonal Communication
Data Entry
Flexible and Adaptable
Teamwork and Collaboration
Cultural Awareness
Analytical and Critical Thinking
MS Office
Decision Making
Conflict Resolution
Honest
Excellent interviewing capability
Superb problem-solving skills
Observant
Accurate documenting
Background Checks
Excellent Communication
Written Communication
Customer Service
Time Management
Effective writing skills
Education
Expected in Bachelor of Science | Counterterrorism/Homeland SecuritySouthern New Hampshire University, Hooksett, NHGPA:
3.6 GPA
Expected in 12/2019Master of Science | Criminal JusticeFairmont State University, Fairmont, WVGPA:
Expected in 05/2018Bachelor of Science | Criminal JusticeFairmont State University, Fairmont, WVGPA:
Minored in Sociology
Deans list multiple semesters
Interned at Marion County Probation; 01/2018-05/2018
Interned at Hazelton Federal Penitentiary
Relevant Coursework Completed in;
Advanced Criminal Law
Research Methods
Statistics
Homeland Security
National Security and Intelligence
Domestic Violence
Work History
01/2022 to CurrentMid Level AnalystModern Technology Solutions, Inc. | Huntsville, AL,
Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
Removed malware, ransomware and other threats from laptops and desktop systems.
Serves as an examiner in the National Instant Criminal Background Check System (NICS) Operations Center. Review and analyze criminal records and documents and determine, within the three-day deadline that the Brady Act requires, if there are prohibiting factors that prevent potential gun buyers from purchasing firearms.
Receive telephonic inquiries and perform a name only search in the National Crime Information Center (NCIC), Interstate Identification Index (III), and the NICS Index, to include ECheck.
Review descriptive data on the potential gun buyer provided by the Federal Firearm Licensee (FFL) and compare it to possible hits.
If the search is negative and there is no criminal record, advise FFL that the sale may proceed. If a hit or potential hit occurs, it may be necessary to ask for additional descriptive information. Incumbents review the criminal records and determine whether the name and information match the subject (potential gun buyer).
Verify the FFL number and password, remaining constantly alert of possible attempts by unauthorized persons to gain access to the NICS by pretext.
Ensure adherence to security regulations so that at no time will criminal history information be made available to the FFL.
Receive, review and analyze those cases which require limited research for a Firearms eligibility determinations to be made. May require review of several records. Review the record to determine if charge is a felony or misdemeanor charge, which may require research of state and federal law. If there is not a disposition, must contact the state bureau and/or court, provide information and request the final disposition. If a hit is against a manual record, must review the record and request or ensure it is automated.
Review the record, documents and information, determine if a prohibiting factor exists, and advise the FFL of decision made.
01/2020 to 01/2022MANAGEMENT AND PROGRAM ANALYSTUs Department Of Transportation | Memphis, TN,
Analyzed program data to provide input for key decision making and strategic planning.
Helped solve diverse program problems with in-depth analysis.
Analyze potential threats to the US, its territories and the president of the United States
Routine analysis of information collected through multiple databases
Collected and interpreted information using a variety of open source Intelligence (OSINT) collection methods,
Conduct report writing containing findings through researching multiple databases and forward necessary information to appropriate FBI field offices or special agents.
Receive, evaluate, and disseminate information pertaining to a variety of potential federal offenses or national security issues to the appropriate FBI Field Offices.
Act as a liaison to orally or electronically communicate pertinent information to the appropriate persons to relay or verify information
Wrote all investigative reports and conducted investigative responsibilities within the confines of the existing policies and procedures, in accordance with the Standard Operating Procedure (SOP).
Evaluate credibility and relevance of date in support of investigative work.
07/2018 to 12/2019Background Investigator IIFirst Fidelity Bank | Norman, OK,
Obtained background check data on characters, financial statuses and personal histories.
Conducted comprehensive interviews with subjects, employers, associates, references and other individuals.
Documented information and submitted detailed reports.
Traveled to near and far places required for collecting specific information.
Reviewed and analyzed detailed records.
Performed financial background checks.
Performed undercover operations such as evaluating performance or honesty of employees by posing as customers or employees.
Questioned persons to obtain evidence for cases of divorce, child custody or missing persons or to gather information about character or financial status of individuals of interest.
Conducted comprehensive interviews with subjects, employers, associates, references and other individuals
Obtained background check data on characters, financial statuses and personal histories
Reviewed and analyzed detailed records
Completed detailed background checks using investigation skills, courthouse research and databases
Collected, verified and compiled facts to initiate valid case files
Wrote thorough and truthful reports about all observations
Manages 20+ cases per month
Uploaded evidence into case management system each day.
Searched computer databases, credit reports, public records or other resources to locate persons or to compile information for investigations.
04/2012 to 07/2018Assistant ManagerWongs Wok | City, STATE,
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Monitored security and handled incidents calmly.
Achieved recognition for contribution to store success by optimizing sales.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
Manage 4-5 employees per shift
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs
Monitored employee performance and developed improvement plans
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
On-boarded new employees, including training, mentoring and new hire documentation
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