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microsoft advertising account advisor team sme resume example with 10+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
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Summary

Ambitious sales professional with a demonstrated 10 year history of excelling in both B2B and B2C leadership sales roles. Expert in providing an elevated customer service experience based on applied skills in data analysis, market trends, scaling and strategy. Determined and proactive with a track record of exceeding goals while being a collaborative resource for teammates, internal and external stakeholders. Self-starter, eager to apply and grow my current skillset, in a fast paced technological environment, as an Account Manager, driving revenue growth through tactical optimizations, business development, and earned rapport.

Skills
  • Strategic Selling
  • Detail & Goal Oriented
  • Resourceful
  • Critical Thinking
  • Account Monitoring
  • Digital Marketing & Advertising
  • Customer Relationship Management
  • Data & Market Analytics
  • Microsoft Office
  • Training & Mentoring
  • Relationship Building
  • Growth Mindset
  • Collaborative
  • Scaling
  • Business Development
  • Communication
Education and Training
University of Colorado At Boulder Boulder, CO Expected in : Integrative Physiology & Chemistry - GPA :
Certifications

*Google Ads Certified (July 2020) issued by Skillsoft

*Advanced Microsoft Advertising (June 2020) issued by Microsoft

*Microsoft Certified Application Specialist: Using Microsoft Office Excel (April 2015) issued by Microsoft

Experience
TEKsystems - Microsoft Advertising Account Advisor & Team SME
City, STATE, 06/2020 - 12/2021

*Provided a 6-month engagement offering to high-opportunity advertisers in SMB. Gave excellent customer service through monthly consultations with optimizations catered to specified account goals, made to increase overall performance.
*Team Subject Matter Expert specializing in data analytics, KPI relationships, policy & troubleshooting, java script UET tag/ conversion goal set up.

*Featured in CVP Mala's Business Report and several other stakeholders business reports on 7 occasions highlighting account success stories focusing on revenue growth, collaboration, scaling, and overcoming obstacles.
*Consistently exceeded expectations internally through metrics, side projects, training & externally through improved campaign performance measured by ROI and specific KPI targets.
*Supported Hunter AE team in the EMEA market with time allocation of 50% dedicated to those accounts Sept 2020- Jan 2021

*Assisted in onboarding and training 16 new team members in 4 phases of hiring. Held office hours, 1:1 mentor meetings, and created supplemental resources for complex trainings.
*Onboarded new advertisers to Unified Smart, a beta test that offering a central location to analyze performance from search and social media marketing May 2021-July 2021.

Amazon - Fashion Data Specialist
City, STATE, 12/2019 - 06/2020

* Supported Alexa's algorithm by providing clear and concise written communication for machine learning.
* Assisted in algorithm variable expansion by identifying opportunities for improvement to contribute feedback for data scientists and engineers to implement.
* Flexibility to quickly adapt to business needs and changes.
* Execute tasks for each tool in a timely manner and to a high degree of quality.

Nordstrom - Various Positions
City, STATE, 09/2011 - 12/2019

Positions Held: Personal Stylist, Chanel DSA, Sales Associate.

*Continuously the top ranking sales associate in the Designer division,
*Demonstrated excellent ability to build and maintain productive relationships with Nordstrom personnel, designer brand ambassadors, and account executives to support providing exceptional service.
*Utilized analytical and creative skills to evaluate customer behavior, resulting in the ability apply sales strategies such as directive selling to achieve goals.
*Helped management strategize, promote, and execute home grown events to drive business and offer a luxury experience to loyal clients.

Chanel - CHANEL RTW DSA Specialist/Merchandiser/Buyer, Tailored Clothing
City, STATE, -

*Brand Ambassador and Business Director responsible for the Ready-to-Wear division.
*Developed strong partnerships with the CHANEL corporate executives and the Nordstrom corporate buyers/buy planners.
*Communicated with stakeholders through well organized reports weekly, analyzing business and providing strategic sales plans to drive results.

*Selected the items sold in the Downtown Portland location based on an analysis of our clientele and market.
*Consistently had strong full priced sell through performance.

*Merchandised the boutique biweekly to highlight new product and create a strong message of each collections vision.
*Trained salespeople about the history of CHANEL, the codes of the house, selling points, and the inspiration behind each collection.

Accomplishments

Featured in CVP Mala's Business Report | Mar 2021
Microsoft | Optimized the account by adopting conversion & revenue tracking, resulting in a $20,000 donation to cancer research through Microsoft's network.

Additional Recognition in various Microsoft Advertising stakeholder Business Reports: Nov 2020, Dec 2020, March 2021, April, 2021, May 2021, May 2021, August 2021 | Featured for driving revenue, collaboration, problem solving & scaling.
Pacesetter | Feb 2017
Nordstrom | Exceeding sales goals set for the year by 42%
Gold Pacesetter | Feb 2016
Nordstrom | Exceeding sales goals for the 2015 fiscal year. In the top 5% of salespeople in the entire company.

All Star | Jun 2015

Nordstrom | The most prestigious award given at the store level. The award honors continuous and outstanding customer service.

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Resume Overview

School Attended

  • University of Colorado At Boulder

Job Titles Held:

  • Microsoft Advertising Account Advisor & Team SME
  • Fashion Data Specialist
  • Various Positions
  • CHANEL RTW DSA Specialist/Merchandiser/Buyer, Tailored Clothing

Degrees

  • Some College (No Degree)

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