Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Meticulous, Board Certified Microbiology /Molecular Laboratory Supervisor successful at establishing effective policies and procedures that enable optimal productivity and efficiency while simultaneously reducing errors. Passionate about delivering quality care and facilitating efficient healthcare .

  • Team leader
  • Extensive microbiology laboratory experience
  • Ability to study microorganisms
  • Strong clinical judgment
  • Infection control and prevention
  • Experience in using Cerner and Epic for recording patient results
  • SPSS and SAS (statistical software) user
  • Quality Assurance controls
  • Staff training and development
  • OSHA(General Industry Safety and Health) Certified
  • College of American Pathologists Inspection Team Member
  • Certified Medical Technologist (AMT)
  • Six Sigma Green Belt Certified
  • The University of Mississippi Medical Center-University Physicians:Department of Pathology Award, 2011
  • LabCorp-Supervisor of the Year, 2020
  • LabCorp-Laboratorian of the Year, 2020

Trained new staff on Microbiology Laboratory Instrumentation, such as Vitek II, MALDI-TOF, Biofire (FilmArray System) Sensititre, MicroScan, Exalenz (Breath Bags) and Cepheid Infinity, Panther Fusion and Virtuo to ensure consistent quality and precision.

11/2021 to Current
Outpatient Laboratory Manager Trinity Health Corporation Trenton, NJ,
  • Maintain compliance with laboratory, company and legal regulations.
  • Communicate with patients with compassion while keeping medical information private.
  • Collaborate with multi-disciplinary staff to improve overall patient care and response times.
  • Provide leadership and motivation to 50 employees through supervision, training and coaching on duties and daily operational activities.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Facilitate peer-to-peer conflict resolution.
  • Manage operations in accordance with budget requirements.
  • Organize team activities to build camaraderie and foster pleasant workplace culture.
  • Coordinate delivery of exceptional patient care by evaluating workflows and facilitating positive changes.
  • Review and assess staff processes, reducing hazards posed for residents and staff while promoting regulatory compliance.
05/2019 to 11/2021
Microbiology/Molecular Technical Supervisor Department Of Veterans Affairs Tuscaloosa, AL,
  • Provide leadership and scheduling to 36 direct reports (Leads, Senior Techs, Techs and Lab Assistants) to maximize the effectiveness of daily work flow on all three shifts
  • Launched the Molecular Department for COVID-19 testing, processing 8,000 samples daily
  • Implemented and validated COVID, GC/Chlamydia, Trichomonas and HPV assays on the Hologic Panther instruments
  • Executing managing the processing and culture reading of 100,000 Microbiology specimens monthly, 1.2 million yearly
  • Aligned with management and staff on TATs goals and monthly reviews concerning the Microbiology and Molecular Departments
  • Inspect completed work to ensure validity, accuracy and to identify skills or ability issues
  • Serve as a resource by sharing knowledge on technical issues such as unusual specimens or unusual test results, etc.
  • Demonstrate a through knowledge of the principles and theories of advanced technical procedures
  • Ensure that goals and objectives of the department are administered daily and are consistent with corporate and management expectations
  • Assist manager with recommending alternative methods of providing services to reduce departmental operating costs
  • Supervise the staff of the department in regards to fluctuations in the workload
  • Adhere to CLIA, CAP and ISO standards
  • Review and revise Standard Operating Procedures with Discipline Directors
  • Conduct weekly department meetings to provide information, unity and department suggestions
01/2019 to 10/2020
Senior Medical Technologist-Microbiology Veterans Administration Chico, CA,
  • Assisted and directed other staff in work duties as needed, and ensuring smooth workflow through daily group huddles
  • Prepared QC reports for supervisory and pathologist review, and ensuring that records are complete and accurate, to meet any and all regulatory agency requirements
  • Lead daily rounds with Infectious Disease Doctor's to assist in patient care
  • Proficient in plate reading SOC's, Wounds, Bloods, Urines and AFB slides
  • Aide in the detection and identification of organisms through biochemical testing and MALDI-TOF usage
  • Performed and efficiently read Kirby Bauer's, E-test, Sensititre and identification panels
  • Participated in leadership forums
  • Assisted in clinical studies with LVAD patient's
02/2017 to 01/2019
Lead Medical Technologist-Microbiology Merit Health River Region Medical Center City, STATE,
  • Performed lab tests in the areas of Bacteriology, Mycology and Parasitology
  • Identified bacteria, molds, yeast, parasites, tuberculosis and other related organisms
  • Skilled plate reader in urines, blood cultures, wounds, body fluids, anaerobes, stools and respiratory cultures
  • Verified analytic accuracy, precision, sensitivity and references ranges for test methods
  • Troubleshooted basic instrumentation, culture media, chemicals, reagents and stains
  • Monitored Bac-T Alert machine for positive and negative blood cultures
  • Demonstrated in depth knowledge of the policies and procedures for patient preparation, sample requirements, specimen collection, and pre-analytical factors that affect sample quality
  • Assisted in documentation and submission of all required laboratory, departmental and staff statistics/reports
  • Proficient in Epic healthcare software
  • Assisted, trained and orient new staff and students in the microbiology lab discipline
  • Adhered to the laboratory's quality control policies, document all quality control activities, instrument and procedural calibrations and all maintenance performed (weekly and monthly)
  • Participated in opportunities for continuing education to enhance technical skills
  • Participate in leadership forums
  • Assisted and navigated CAP surveys
08/2013 to 02/2017
Medical Technologist (Generalist) Company Name City, State,
  • Provided assistance as needed in all laboratory areas (Hematology, Chemistry, Microbiology and Blood Bank) as required to maintain appropriate patient care
  • Prepared blood, plasma, platelets, fresh frozen plasma and cryoprecipitate for transfusions by conducting blood group, type and compatibility testing
  • Detected organisms through plating cultures and streaking techniques
  • Performed routine, moderate and high complexity tests on all blood and bodily fluids
  • Utilized automated equipment and computerized instruments
  • Operated laboratory equipment such as microscopes and cell counters
  • Recorded and graphed temperatures on refrigerators and freezers
  • Completed and report all test in a timely manner with appropriate and accurate documentation
  • Conducted instrument function checks and preventative maintenance procedures on a daily, weekly and monthly basis
  • Communicated all instrument malfunctions, QC issues and unusual patient results to the section supervisor
  • Maintained a safe and clean working environment by complying with procedures, rules and regulations
  • Adhered to patient and hospital confidentiality
Expected in 2016
Master of Public Health: Public Health Concentration: Epidemiology and Biostatistics
Jackson State University - Jackson, MS
Expected in 2013
Bachelor of Science: Medical Laboratory Science
The University of Mississippi Medical Center - Jackson, MS
Expected in 2011
Bachelor of Science: Biological Science
Mississippi College - Clinton, MS

Minor in Psychology

  • Certified Medical Technologist, American Medical Technologist (AMT) Member ID # 2675550
  • OSHA (General Industry Safety Health) Certified
  • Six Sigma Green Belt Certified, Management and Strategy Institute - 2021, Certification # 73268839
  • High Performance Teams Certified, Management and Strategy Institute-2021, Certification # 73268838
  • Cochair-Diagnostic and Therapeutic Counsel
  • Phlebotomy Instructor-Houston Methodist Medical Laboratory Science Program

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School Attended

  • Jackson State University
  • The University of Mississippi Medical Center
  • Mississippi College

Job Titles Held:

  • Outpatient Laboratory Manager
  • Microbiology/Molecular Technical Supervisor
  • Senior Medical Technologist-Microbiology
  • Lead Medical Technologist-Microbiology
  • Medical Technologist (Generalist)


  • Master of Public Health
  • Bachelor of Science
  • Bachelor of Science

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