Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary
  • Highly skilled at software installation, upgrades, updates and hardware replacement. Specializes in virus removal and performance tweaks. 
  • Well-versed in troubleshooting and repairing malfunctioning hardware and software. 
  • Devises innovative strategies to resolve recurring computer and network problems. 
  • Dedicated IT professional highly effective at maintaining and installing software and hardware for laptop and desktop computers. Seeks a role offering opportunities for long term professional growth and development. 
  • Innovative Computer Technician with 15 years in computer maintenance and repair. 
  • Advanced knowledge of Windows Operating Systems, Linux, Mac OSX. 
  • Self-motivated Computer Technician with 10 years experience installing and maintaining company databases and servers.
  • Excellent problem-solving abilities
  • Excellent communication skills
  • Excellent diagnostic skills
Work History
05/2013 to 05/2014
Meter Tech Alaska Sea Life Seward, AK,
  • Tru-Check Metering Services.
  • Installation of NIPSCo Automatic Meter Readers.
  • Trained in High Voltage/Amperage Residential lines.
  • Trained in proper use of Personal Protection Equipment.
09/2011 to 03/2012
Assistant Network Admin. Altru Health System Clinic Erskine, MN,

  • Aligned office departments and increased inter-department communication and data sharing.
  • Recommended network security standards to management.
  • Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.
  • Advocated for end-users to perform testing and problem analysis for server, desktop and IT infrastructure work.
  • Managed firewall, network monitoring and server monitoring both on- and off-site.
  • Recommended architectural improvements, design solutions and integration solutions.
  • Designed and implemented new server standards for core business services.
08/2010 to 02/2011
I.T. Manager Rock Bottom Restaurant & Brewery Colorado Springs, CO,

  • Provided methodologies for object-oriented software development and efficient database design.
  • Recommended architectural improvements, design solutions and integration solutions.
  • Installed software, modified and repaired hardware and resolved technical issues.
  • Identified and solved technical issues with a variety of diagnostic tools.
  • Established compatibility with third party software products by developing program for modification and integration.
  • Provided continued maintenance and development of bug fixes and patch sets for existing web applications.
  • Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
  • Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
08/2006 to 02/2009
Installation Tech Cobb-Vantress Summers, AR,
  • Trained in installation of Comcast Triple-Play.
  • Tested UTP copper and fiber cabling.
  • Completed logs and reports according to established policies and procedures.
  • Diagnosed and repaired hardware, software and system issues.
  • Calibrated and monitored devices following installation.
  • Programmed and troubleshot devices following installation.
  • Recommended system-level hardware and software installations.
  • Attached electrical and telephone wiring to properly connect components.
  • Fed cables through access holes, roof spaces and cavity walls.
  • Positioned and terminated cables, wires and strapping.
  • Drilled holes for wiring in wall studs, joists, ceilings and floors.
01/2003 to 2006
Kitchen Manager USA City, STATE,

  • Prepared program operating budgets, budget reports and other financial performance reports.
  • Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
  • Reduced food costs by 29 percent by using seasonal ingredients, setting standards for portion size and minimizing waste.
  • Managed kitchen staff by recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating and enforcing discipline when necessary.
  • Verified proper portion sizes and consistently attained high food quality standards.
  • Maintained a skilled kitchen staff by properly coaching, counseling and disciplining employees.
  • Developed menus, pricing and special food offerings to increase revenue and customer satisfaction.
  • Actively involved in cost control, sanitation, menu development, training, recruitment, private dining and catering.
  • Ensured all staff understood expectations and parameters of kitchen goals and daily kitchen work.
  • Regularly interacted with guests to obtain feedback on product quality and service levels.
  • Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation.
  • Achieved and exceeded performance, budget and team goals.
04/2000 to 2003
Director of I.T. Michael Anthony Studio City, STATE,

  • Maintained 95% up-time on company networks through careful and preventative maintenance.
  • Resolved virus and malware issues with a 100% success rate.
  • Set up equipment for employees, including installing cables and hardware.
  • Installed software and operating systems company computers.
  • Set up and configured hardware and software on company equipment.
  • Maintained accurate hardware and software inventories.
  • Restored data, operating systems, files, documents and drivers.
  • Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.
  • Ordered necessary supplies and parts to repair malfunctioning hardware.
05/1999 to 04/2000
Registered Pesticide Applicator Perma - Green City, STATE,
  • Registered Indiana Pesticide Applicator Applied lawn fertilizer and pesticide for commercial and residential clients.
  • Inspected, advised clients on solutions for maximum results.
  • Brought to clients new informative ways to better utilize our product, Through training, and information.
  • Conducted quality control tests and directed test procedures.
  • Determined equipment operating efficiency.
  • Maintained records for Indiana Department of Health audits.
  • Maintained compliance with DEC and EPA.
  • Accurately inventoried chemicals and supplies.
  • Accurately inventoried lab chemicals and supplies.
05/1998 to 01/1999
Janitor Hollywood Connection City, STATE,
  • Cleaning of theaters, Concession area, Bathrooms, etc.
  • Cleaned in and around the buildings, prioritizing safety at all times.
  • Thoroughly scrubbed and cleaned bathroom fixtures and partitions.
  • Hosed down and swept steps and sidewalks.
  • Dismantled, cleaned and replaced light fixtures.
  • Washed and spot-cleaned files, desktops, office glass, partitions, doors and walls.
  • Inspected facility and grounds and picked up any trash.
  • Spot cleaned furniture and carpet.
  • Cleaned building floors by sweeping, mopping, scrubbing and vacuuming.
  • Steam cleaned and shampooed carpeted areas.
  • Cleaned windows, glass partitions and mirrors using soapy water, surface cleaner, sponges and squeegees.
  • Cleaned windows, glass partitions and mirrors using soapy water, surface cleaner, sponges and squeegees.
  • Mixed water and detergents in containers to prepare chemical cleaning solutions.
  • Promoted building security by locking doors and checking electrical appliances for safety hazards.
  • Scrubbed, top-coated, buffed and varnished hard floors.
  • Sanitized bathrooms, showers and locker rooms.
  • Checked in and stocked inventory throughout the facility.
  • Kept janitorial closets clean and organized.
  • Wiped down tabletops, chairs and condiment containers.
Expected in 1992
High School Diploma:
Valparaiso High School - Valparaiso, IN
Hardware, Installing Hardware, clients, Database Management, Database, Help Desk, LAN, Linux, Mac OS, marketing strategies, Microsoft Office, Windows, 2000, Network Admin, Network, Operating Systems, Oracle, PC Repair, Peripherals, sales, TCP/IP, Troubleshooting, VM, WAN, web-pages

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    School Attended

    • Valparaiso High School

    Job Titles Held:

    • Meter Tech
    • Assistant Network Admin.
    • I.T. Manager
    • Installation Tech
    • Kitchen Manager
    • Director of I.T.
    • Registered Pesticide Applicator
    • Janitor


    • High School Diploma

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