merchandiser sales representative picker certifier resume example with 12 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
  • CUSTOMER SERVICE REPRESENTATIVE Immensely talented, passionate and customer focused individual with experience assisting restaurant staff with the provision of an efficient, quality controlled service for customers, adhering to all cash handling procedures and ensuring a high standard of hygiene and cleanliness in all associated areas. QUALIFICATIONS
  • Excellent ability to communicate clearly with customers under various circumstances.
  • Excellent interpersonal skills and uncommon ability to relate with and satisfy all kinds of customers.
  • Profound ability to work effectively in a team-oriented environment & provide excellent customer service.
  • Great appearance, politeness and friendly nature, exemplary customer care skills.
  • Proven ability to work in a dynamic environment & “to get the job done”.
  • Cash handling
  • Clients
  • Excellent customer service
  • Customer service
  • Delivery
  • Filling
  • Inventory
  • Market
  • Materials
  • Money
  • Policies
  • Rapport
  • Safety
  • Sales
  • Selling
  • Scanning
  • Supervisor
  • Route planning
  • Shipping coordination
  • Quality assurance
  • Package preparation
  • Data evaluation
  • Carrier relations
  • Training & Development
  • Time management
  • Leadership
  • Active listening
  • Relationship building
  • Microsoft Office
  • Multitasking
  • Product Management and Pricing
  • Post-Sales Support
  • Product and Service Knowledge
  • On-Site Product Demonstrations
  • Relationship Selling
  • Territory Sales
  • Inside and Outside Sales
  • Customer Needs Assessment
  • Negotiation Tactics
  • Sales Development
  • Client Account Management
  • Sales Forecasting
  • Promotional Planning
  • Strategy Development
  • Prospecting Skills
05/2015 to Current
Merchandiser/Sales Representative/picker/Certifier Amazon Urbandale, IA,
  • Grow sales, market share, product distribution, space allocation, in assigned accounts.
  • Solicit new business to increase volume/new package distribution within the area boundaries.
  • Identify customer sales opportunities and sell and execute promotions, place equipment, and sell sufficient products to address the opportunities.
  • Utilize point-of-purchase materials to stimulate sales.
  • Generate sales by maintaining/increasing shelf facings, and cleaning shelves/rotating products.
  • Serve as key point of contact for all customer inquiries and concerns (deliver customer service).
  • Provide excellent service to assigned accounts and create and maintain goodwill with all customers (e.g., communication, rapport building, attentiveness to customer needs, etc.).
  • Merchandise product sections and build displays to stimulate sales.
  • Complete required paperwork in an accurate, legible, and timely manner.
  • Utilize hand held devices to input/write orders.
  • Regular, reliable, predictable attendance.
  • Monitored customer order process and addressed customer issues.
  • Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
  • Prepared and processed contracts and order forms for new and existing customers.
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Created sales and revenue-generating opportunities in new markets to improve bottom line.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Posed as models for advertising, artistic creation and display of goods.
  • Greeted and assisted customers to foster positive experiences.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Operated register, handled cash and processed credit card transactions.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Reduced process lags by training employees on best practices and protocols.
  • Demonstrated product features to align with customer needs.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Maximized sales by keeping areas tidy, fully stocked and correctly priced.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Contacted new and existing customers to outline benefits of products.
  • Identified customer needs by asking questions and advising on best solutions.
  • Developed key customer relationships to increase sales.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Listened to customer needs to identify and recommend best products and services.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
08/2019 to 03/2021
Ship Clerk Picker, Amazon, Opa-Locka City, STATE,
  • Job duties include working in the trailers building walls, working in the palletize area building pallets, scanning and stacking totes for shipment in the transshipment area, working in the flat sort area both inducting and jam clearing, and TDR team duties.
  • Locating merchandise to fulfill picking tickets.
  • Labeling specific inventory types.
  • Following proper loading and safety procedures at all times.
  • Putting deliveries away in the appropriate areas.
  • Stacking deliveries into the delivery vehicle as needed.
  • Scanned products to provide accurate tracking using SSP warehouse management system.
  • Operated lift and hand trucks to transfer materials to and from target areas.
11/2010 to 05/2015
Customer Service, Cashier/Inventory Wal-Mart City, STATE,
  • Greeted customers entering the store, and assisted customers with selection and combination of accessories.
  • Totaled customer selection, processed payment, balanced cash drawers, and maintained records related to sales.
  • Took inventory, identified items to be reordered or replenished, and sorting store merchandise for display.
  • Unpacked and marked store items using labeling equipment, and stocked and arranged display shelves.
  • Maintained knowledge of current sales and promotions, and policies regarding exchanges.
  • Watched for and recognized security risks and thefts.
  • Delivered Results.
  • Recognized by walk-in customers for excellent customer service and knowledge of store product locations.
  • Demonstrated strengths in selling services to clients, and converted new customers to loyal return customers.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Resolved issues with cash registers, card scanners and printers.
Education and Training
Expected in to to
Hallandale Adult Community Center - Hallandale, FL,
Expected in to to
ATI Career Training Center - Miami - Miami, FL
Activities and Honors

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Resume Overview

School Attended

  • Hallandale Adult Community Center
  • ATI Career Training Center - Miami

Job Titles Held:

  • Merchandiser/Sales Representative/picker/Certifier
  • Ship Clerk
  • Customer Service, Cashier/Inventory


  • Diploma
  • Some College (No Degree)

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