Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Well-qualified Customer Service Representative proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments. Motivated professional Adept at building productive relationships, resolving complex issues and winning customer loyalty. Bringing in five plus years maintaining customer satisfaction and contributing to company success. Knowledgeable and dedicated customer service professional with extensive experience in the Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

  • Reliable and punctual
  • Product inventory counts
  • Excellent communication skills
  • Customer service-oriented
  • Inventory control
  • Pricing controls
  • Merchandising expertise
  • Markdown procedures
  • Planogram design
  • Vendor relations
  • Expert in Adobe Photoshop
  • Stocking and replenishing
  • Complaint resolution
  • Credit card processing
  • Medical terminology knowledge
  • Shipping procedures understanding
  • Computer proficient
  • POS systems expert
  • Multi-line phone talent
  • Retail store support
  • Administrative support
  • MS Office proficiency
  • Money handling abilities
  • Professional telephone demeanor
  • Warehousing functions
  • Recordkeeping strengths
  • Quick learner
  • Creative problem solving
  • Data entry
Work History
09/2019 to 02/2020 Merchandiser/Cashier Salvation Army Usa | Middletown, CT,
  • Design displays to make the store experience interactive and engaging.
  • Arranged items in favorable positions and areas of the store for optimal sales.
  • Recommend merchandise based on customer needs.
  • Maintain knowledge of current promotions and policies regarding payment, exchanges, security practices and safety regulations.
  • Replenish floor stock and processed shipments to ensure product availability for customers.
  • Building aisle displays.
  • Greeting every customer, including answer incoming phone calls and directing customers to appropriate department.
  • Ringing up sales, bagging desired items, requesting price checks, collecting and processing payment.
  • Updated pricing and signage to complete product displays and educate customers.
  • Prepared interesting and innovative visual displays to grab customer interest and promote sales.
  • Ran markdown reports, managed store replenishment and analyzed buying reports.
  • Unloaded arriving product stock and moved to store display areas.
  • Answered customer questions regarding store merchandise, department information and pricing.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Organized store merchandise racks by size, style and color.
03/2017 to 10/2017 Customer Service Associate Lsinc Corporation | Mountain View, CA,
  • Stocking shelves as needed to ensure store is filled with the essential products.
  • Greeting each and every customer with a positive attitude.
  • Helping each customer find or locate desired items to ensure a great shopping experience.
  • Participating in the gathering of different charities Walgreens is associated with.
  • Volunteering in the pharmacy with helping customers receive their prescriptions in a timely manner, as well as assisting the pharmacist with organizing prescriptions.
  • Taking payments including: cash, debit, credit, gift cards and checks.
  • Assisting in the photo department, creating great photo outcomes for customers to enjoy.
  • Working with large laser photo printers, as well as assisting customers with passports.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Informed customers about special promotions and provided detailed information for various products.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Issued credit or full refund for customer returns and reported on product defects or damages resulting from shipping process.
07/2014 to 10/2016 Administrative Assistant/Receptionist Goodwill Of North Georgia | Lawrenceville, GA,
  • Conference scheduling, ordering supplies, taking inventory.
  • Effectively working with FedEx, faxes, and copy and scan machines.
  • Working with Applied Epic, locating policies, and assembling Policy presentations for various clients.
  • Greeting major clients on an everyday basis, as well as assisting clients and escorting them into meetings, and personal offices.
  • Taking inventory of all snacks, and supplies needed for everyday access.
  • Coordinated maintenance and operations of the front desk.
  • Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Created PowerPoint presentations for business development purposes.
  • Routed incoming calls and faxes and drafted detailed messages to expedite response.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Offered departmental administrative support.
09/2012 to 05/2013 Cashier HEB | City, STATE,
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Operated cash register for cash, check and credit card transactions with 100% accuracy.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Assisted customers by answering questions and fulfilling requests.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Expected in 06/2021 Associate of Science | Radiologic Technology Houston Community College, 1550 Foxlake Drive, GPA:
Expected in 08/2012 High School Diploma | Mayde Creek High School, 19202 Groschke Rd, GPA:
Additional Information
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Resume Overview

School Attended

  • Houston Community College
  • Mayde Creek High School

Job Titles Held:

  • Merchandiser/Cashier
  • Customer Service Associate
  • Administrative Assistant/Receptionist
  • Cashier


  • Associate of Science
  • High School Diploma

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