Mentor/Technical Advisor Resume Example
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MENTOR/TECHNICAL ADVISOR
Professional Summary
More than 13 years of business experiences. Career orientated professional that consistently maintains successful implantation in developing new market strategies using innovative techniques in training. Goal-driven committed professional who is motivated to produce outstanding results.
Skills
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Work History
Mentor/Technical AdvisorToll Brothers Inc. - Denver , CO12/2009 - Current
- Mentor new employees to insure a productive start Provide production floor support to help the transition process for new employees Develop and implement strategic productive plans that allows new advisors a quicker response time in understanding the tools they use in production Provide ongoing assistant to tenure employees through retraining on customer service and technical skills Maintain and developed rapores with existing and new customers to introduce the functionality of theirApple's Devices Instrumental in maintaing a consistent customer satisfaction rate essential for the overall success of the Team and our Business Process Operation Facilitate and attend meetings with other company liaisons as necessary to encourage outstanding performance in all lines of business and organizational development Provide excellent customer service while providing technical support for the Apple computers and mobile devices.
Sales ConsultantRentokil Initial - Dandridge , TN12/2007 - 01/2009
- Accounted for over 50 new contracts, while assisting the company in market penetration initiatives throughout the Central region of North Carolina Assisted in training the new hires Provided excellent customer service while maintaining a professional and business relationship with the customers Routinely assisted in stocking new inventory Researched and monitored the automobile trends to provide an even better experience to the customer.
Account ManagerSolstice Sunglasses - Orlando , FL08/2007 - 11/2007
- Planned and conducted business networks, lead generation and direct marketing campaigns Established over 100 direct relationships with business owners through Business to Business strategies Generated new pricing strategies including rebates, fright considerations for inventory to attract new accounts for long term relationships Personally covered local outside sales territories including Wake County, Durham County, Johnston County and Orange County Developed new outlines and detailed charts for outside presentations to enhance the companies communications.
Store ManagerGeneral Nutrition Center - City , STATE06/2000 - 06/2007
- Managed a $500 thousand budget and operations including accounting, marketing, sales Managed over 50 staff members to produce award winning wellness benefits also exercised outstanding interpersonal skills to motivate personnel of diverse culture and background resulting in incomparable customer service and increased productivity Developed and implemented various systems for optimizing production resources and increasing efficiency between employees and customers Enhanced interpersonal communications resulting in reduced operations errors Developed, maintained and implemented an inventory control system that utilized coding to correlate new orders with delivery scheduling and cut inventory loss by 30% Established and maintained a customer friendly system that promoted excellent customer service with a customer return rate of 80% Routinely hired, guided and inspired numerous associates and trained various employees on the companies procedures and policies Supervised the preparation, maintenance, and presentation of all financial data internally or externally. Manage the preparation of all financial data required by external auditing firms. Research, evaluate, and report on business investments, acquisitions, and planning initiatives.
Education
MBA: Business Administration: ManagementStrayer University - City, State12 2005
Business Administration: Management
Business Administration: Management
Bachelor of Science: Business ManagementElizabeth City State University - City, State5 2001
Business Management
Business Management
Certifications
Certified Personal Trainer
Skills
accounting, acquisitions, Apple computers, auditing, benefits, budget, Business Process, Business strategies, charts, interpersonal communications, interpersonal skills, contracts, customer satisfaction, excellent customer service, customer service, delivery, direct marketing, financial, inventory, inventory control, investments, marketing, market, meetings, Mentor, networks, organizational development, outside sales, personnel, policies, presentations, pricing, coding, Research, sales, scheduling, strategic, technical support
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Resume Overview
School Attended
- Strayer University
- Elizabeth City State University
Job Titles Held:
- Mentor/Technical Advisor
- Sales Consultant
- Account Manager
- Store Manager
Degrees
- MBA : Business Administration: Management
Bachelor of Science : Business Management
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