More than 13 years of business experiences. Career orientated professional that consistently maintains successful implantation in developing new market strategies using innovative techniques in training. Goal-driven committed professional who is motivated to produce outstanding results.
Exceptional interpersonal communication
Client account management
Consistently meet goals
Human resources management
Mentor/Technical AdvisorApple - Raleigh, NC12/2009 - Current
Mentor new employees to insure a productive start Provide production floor support to help the transition process for new employees Develop and implement strategic productive plans that allows new advisors a quicker response time in understanding the tools they use in production Provide ongoing assistant to tenure employees through retraining on customer service and technical skills Maintain and developed rapores with existing and new customers to introduce the functionality of theirApple's Devices Instrumental in maintaing a consistent customer satisfaction rate essential for the overall success of the Team and our Business Process Operation Facilitate and attend meetings with other company liaisons as necessary to encourage outstanding performance in all lines of business and organizational development Provide excellent customer service while providing technical support for the Apple computers and mobile devices.
Sales ConsultantLeith Ford - Wendell, NC12/2007 - 01/2009
Accounted for over 50 new contracts, while assisting the company in market penetration initiatives throughout the Central region of North Carolina Assisted in training the new hires Provided excellent customer service while maintaining a professional and business relationship with the customers Routinely assisted in stocking new inventory Researched and monitored the automobile trends to provide an even better experience to the customer.
Planned and conducted business networks, lead generation and direct marketing campaigns Established over 100 direct relationships with business owners through Business to Business strategies Generated new pricing strategies including rebates, fright considerations for inventory to attract new accounts for long term relationships Personally covered local outside sales territories including Wake County, Durham County, Johnston County and Orange County Developed new outlines and detailed charts for outside presentations to enhance the companies communications.
Store ManagerGeneral Nutrition Center - Elizabeth City, NC06/2000 - 06/2007
Managed a $500 thousand budget and operations including accounting, marketing, sales Managed over 50 staff members to produce award winning wellness benefits also exercised outstanding interpersonal skills to motivate personnel of diverse culture and background resulting in incomparable customer service and increased productivity Developed and implemented various systems for optimizing production resources and increasing efficiency between employees and customers Enhanced interpersonal communications resulting in reduced operations errors Developed, maintained and implemented an inventory control system that utilized coding to correlate new orders with delivery scheduling and cut inventory loss by 30% Established and maintained a customer friendly system that promoted excellent customer service with a customer return rate of 80% Routinely hired, guided and inspired numerous associates and trained various employees on the companies procedures and policies Supervised the preparation, maintenance, and presentation of all financial data internally or externally. Manage the preparation of all financial data required by external auditing firms. Research, evaluate, and report on business investments, acquisitions, and planning initiatives.
MBA: Business Administration: ManagementStrayer University - Newington, VA12 2005 Business Administration: Management
Bachelor of Science: Business ManagementElizabeth City State University - Elizabeth City, NC5 2001 Business Management