Thoroughly organized Counselor brings familiarity with numerous diagnoses and treatment protocols. Adept response to emergency situations with direct, calm, respectful demeanor. Passionate promoter of patient support and resource advocacy. Dutifully juggles tasks related to customer privacy and treatment.
Skills
Professionalism
Phone etiquette
Hardworking
Analytical thinking
Emotional awareness
Behavior monitoring
Data gathering
Probability analysis
People skills
Report generation
Report creation
Project management abilities
Technologically savvy
Courteous demeanor
Clerical support
Adaptive team player
Problem-solving abilities
Inbound and outbound calling
Microsoft Office expertise
Product organization
Conflict mediation
Customer relations
High-energy attitude
Office equipment proficiency
Experience
Mentor, At-Risk Youth, 06/2018 to Current Widener University – Delaware, PA,
Advised children and helped to foster improved levels of self-worth and confidence.
Monitored and cared for youth in carefully controlled environment to promote safety.
Provided homework assistance to youth residents, helped prepare for tests and signed off on projects and assignments.
Liaised with family members to discuss progress and develop ongoing plans for counseling goals.
Promoted positive influence for youngsters by demonstrating appropriate behavior, listening carefully to others and showing respect for people of all ages.
Talked with individuals, sharing positive life experiences to encourage improved self-esteem and boost socialization.
Collaborated with counselors and parents to report youth behavior and progress.
Recommended coping mechanisms and offered guidance to individuals dealing with intense problems.
Kept all information confidential except in cases pertaining to abuse, neglect or threats.
Reminded youngsters to diffuse anger-fueled situations by communicating effectively and talking about problems instead of lashing out.
Communicated with challenged and troubled children in effort to exact positive impact and influence.
Supervised youth group members to maintain organized and safe environment.
Biology Lab Assistant, 09/2015 to 11/2020 Fort Valley State University – City, STATE,
Restocked and organized laboratories for maximum efficiency.
Monitored and observed experiments to assess progress, compile data and record findings.
Performed diverse functions using computer-interfaced equipment, robotics and high-technology industrial applications.
Conducted and supported research, including collection of information and samples.
Analyzed experimental data and interpreted results to draft reports of findings.
Isolated, identified and prepared specimens for examination.
Cleaned, maintained and calibrated laboratory and field equipment to ensure continuous accuracy and functionality.
Provided technical support and services for scientists and engineers working in fields such as agriculture, environmental science and resource management.
Monitored and observed experiments, recording data for research personnel evaluation.
Adhered to all laboratory requirements and enforced compliance with regulations.
Maintained detailed logs of all experiments and relevant data and updated databases with new information.
Monitored lab supplies and proactively replenished for convenience and availability.
Concierge/Hostess, 12/2015 to 07/2018 The Chop House Steakhouse – City, STATE,
Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Offered preferred tables and other special accommodations to VIP customers.
Helped restaurant staff set up small and large events to coordinate smooth execution.
Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Supervised activities of dining room staff to maintain service levels and support guest needs.
Accommodated guests with children and special needs to promote comfortable dining experience.
Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
Tracked seated guests and available seating.
Answered telephone to provide dining information and take party reservations.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Monitored dining area to assess server capacity and estimate wait times.
Answered customers' questions about hours, seating, current wait time and other information.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Communicated with kitchen staff about cook times to foster customer satisfaction.
Answered questions about food and order statuses for waiting customers.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
Education and Training
Bachelor of Science: Clinical Psychology, Honors Cum Laude (GPA: 3.7), Expected in 11/2020 Fort Valley State University - Fort Valley, GA, GPA:
High School Diploma: , Expected in 2017 Cross Creek High School - Augusta, GA GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
