(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Diligent, detailed-oriented with successful experience in the medical field. Thorough working knowledge of HIPAA policies and procedures, expertise in ICD-10-CM and CPT coding. Well versed in licensing, reimbursement, and accreditation standards.

  • Fast Learner
  • Critical Thinking Skills
  • Leadership Skills
  • Great Customer Service Skills
  • Works Well with Others as well as independently
  • Excellent Computer Skills
  • Proficient in Microsoft Office
  • Types over 80+ WPM
  • CPR Certified
  • Great Time Management
  • Organizational Skills
  • Medical terminology
  • Medical abbreviations
  • ICD-9 and ICD-10 codes
  • 3M Encoder
  • Medical billing code accuracy
  • Patient care plans
  • Discharge planning coordination
  • Data entry
  • EMR / EHR
Louisiana Tech University Ruston, LA Expected in 2016 Bachelor of Science : Health Informatics And Information Management - GPA :
Work History
Kootenai Medical Center - Mental Health Specialist
Post Falls, ID, 02/2017 - Current
  • Provides individual Psychosocial Rehabilitation (PSR) services in the community
  • Assists clients in developing goals for treatment within the first 30 days of service
  • Assists clients in restoring, rehabilitating, and developing social and interpersonal skills
  • Identify, enhance, and establish support networks, community awareness, coping strategies, and improve functioning in the individuals social environments (home, work, school)
  • Help restore, rehabilitate, and support the development of daily living skills
  • Help improve each clients self-management of the negative effects of psychiatric or emotional symptoms
  • Assists clients in identifying, effectively responding to or avoiding identified precursors (triggers) that lead to functional impairments
  • Help implement Crisis Management Plan on an ongoing basis
  • Participate in collaborative meetings with Rehabilitation Services of Louisiana's staff, other agencies or community and natural supports as needed
  • Provide Crisis Intervention services to recipients as needed according to agency policies, procedures, and service definitions
  • Communicate clients status on a regular basis, including, but not limited to changes in mood or functioning, medical issues and all crisis and health and safety issues
  • Be knowledgeable of and adept at producing effective, clinical documentation of every contact with recipient
  • Turning in notes on time according to policy. Document all no shows, and communicate all difficulties contacting clients with appropriate office staff
  • Be able, or willing to learn, to use computer interface to complete documentation for billing or other purposes as needed
  • Attend all office trainings as well as regular clinical supervision sessions with Clinical Manager and/or Case Manager
  • Document services provided regularly, concisely, and completely in accordance with clinical standards by office deadline
  • Return phone calls promptly
  • Follow all safety rules
Ace Hardware - Promotions Coordinator
Asheville, NC, 03/2017 - 08/2019
  • Assisting the Special Events and Promotions Manager with logistics of all Promotions & Events including ordering, staffing, and training
  • Responsible for distributing event duties to Associates
  • Responsible for assisting in the overseeing of the interviewing, selection, training, and discipline processes of subordinate Team Members
  • Performs the functions and duties of Associates when business needs dictate
  • Assists in the resolution of player and cross department challenges through interaction both on and off the casino floor. Work closely with hosts; slot department, table games dept., F&B Dept, IT, Facilities and guest’s services/call center personnel to achieve departmental and company goals
  • Ensure that all events and promotions are correctly staffed with contingency plans in place for system outages or other unplanned issues
  • Ensure that all documentation is correctly filed and forwarded to the appropriate departments/recipients
  • Ensure event expenses and reports are processed and maintained in a timely manner and in accordance with Caesars guidelines
  • Filter all essential information about events/promotions to the appropriate departments and personnel
  • Meet and greet players on casino floor, at special events, and at promotions, and assist them with any issues
  • Support and maintain Caesars courtesy guidelines and ensure subordinate Team Member participation
  • Promote outstanding guest relations. Provide personal attention to the guests; and ensure quality customer service in accordance with the company’s established marketing strategy
  • Performs other duties as assigned
Sp Plus Corporation - Technologist II
Los Angeles, CA, 09/2012 - 12/2016
  • Handled private and confidential information in compliance with hospital policies and procedures, including HIPAA
  • Educated patients on procedure details, provided instructions and answered questions to minimize anxiety and improve cooperation
  • Kept accurate log of all requests for medical information and records
  • Maintained accuracy, completeness and security for medical records and health information
  • Reviewed charts and flagged incomplete or inaccurate information
  • Communicated effectively with staff, patients and insurance companies by email and telephone
Agape Rehabilitation Institute - Office Clerk
City, STATE, 09/2006 - 01/2012
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
  • Delivered expert clerical support to internal staff and management by efficiently handling wide range of routine and special requirements
  • Boosted file efficiency and reduced storage space with proactive management of records and elimination of redundancy
  • Managed multiple projects simultaneously using organizational and analytical skills
  • Compiled and maintained medical records for both in office an in home patients
  • Maintained a consistent flow of accurate medical chart data between different doctors, therapist, nurses, and techs

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School Attended

  • Louisiana Tech University

Job Titles Held:

  • Mental Health Specialist
  • Promotions Coordinator
  • Technologist II
  • Office Clerk


  • Bachelor of Science

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