Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Outgoing, with great communication skills in welcoming patients and families to the medical facility. Collects information quickly and handles difficult situations with compassion. Educates and answers questions to minimize anxiety.

To add, committed to helping each patient feel welcomed and comfortable upon walking through door. Gifted at keeping patient files organized and updated. Dedicated and works productively with diverse personalities and experienced in busy settings.

  • Communication
  • Customer service
  • Ethics
  • Teamwork
  • Time management
  • Empathy
  • Typing
  • Leadership
  • Organization
  • Logbook Maintenance
  • Filing System
  • Confidential Materials Handling
  • Data Entry
  • Attention to Detail
  • Information Retrieval
Work History
08/2021 to Current Mental Health Specialist Kootenai Medical Center | Coeur D Alene, ID,
  • Performed client assessments and developed treatment plans.
  • Monitored patients and assessed suicide risks.
  • Communicated with clients to develop social and psychiatric observations.
  • Utilized life space interview techniques to support clients in meeting therapeutic goals.
  • Documented client progress in confidential files.
  • Evaluated patients and implemented comprehensive treatment plans to enhance mental health.
  • Encouraged clients to express feelings and discuss what was happening in day-to-day life in order to help each person develop insight into personal experiences and relationships
03/2020 to 08/2021 Online Personal Shopper Hy-Vee | Oskaloosa, IA,
  • Worked productively with customers to meet order requirements and service expectations.
  • Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
  • Tracked substitutions and informed customers of changes.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
05/2019 to 07/2019 Classroom Teacher's Aide Harvest Baptist Church Summer Tutoring Program | City, STATE,
  • Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Maximized receptive learning by educating students using hands-on instructional techniques.
  • Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
  • Promoted physical, mental and social development using classroom games and activities.
  • Oversaw groups of students at school and off-site locations, maintaining optimal safety and security.
  • Monitored students on field trips, handling roll call and group movement to keep youths safe in public settings.
05/2017 to 07/2018 Medical Receptionist/Admission Clerk Riverland Medical Center | City, STATE,
  • Collected information, forms and signatures from patients or family members to create efficient admissions experience.
  • Verified insurance information, collected payment or co-payment for services and created record of visit for future billing.
  • Communicated important information to supervisor and medical team to reduce chance of errors.
  • Greeted patients in friendly, professional manner to increase comfort and create rapport.
  • Safeguarded patient data in compliance with HIPAA and medical facility policies.
  • Accurately inputted all patient and insurance information into company's computer system using system software
Expected in 05/2022 Bachelors | Biology Grambling State University, Grambling, LA GPA:

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Resume Overview

School Attended

  • Grambling State University

Job Titles Held:

  • Mental Health Specialist
  • Online Personal Shopper
  • Classroom Teacher's Aide
  • Medical Receptionist/Admission Clerk


  • Bachelors

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