Mental Health Professional resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

As a Mental Health Professional, I have a strong track record of establishing solid relationships with clients, co-workers, administration and local agencies. I am driven to help others overcome personal obstacles, comfortable working autonomously and in team-based setting. I have proven the ability to build client rapport, facilitate growth and experienced facilitating individual and family therapy. In 4 years of experience, I provided community-based counseling service that consist of supportive counseling, skill training, assist with Department of Social Services and advocate for clients. I am trained to respond immediately to implement crisis intervention strategies to help patients in emotional distress and enhances treatment programs to ensure the best quality of service for patients. In additional, I have 2 years of substance training from Phoenix Family Life Center to assist clients in recovery.

  • Patient education and counseling
  • Reference research
  • Complaint resolution
  • Consultation and advisory
  • Insurance billing
  • Problem resolution
  • Strategic planning
  • Skill building
  • Planning and coordination
  • Patient assessment
  • Event planning and execution
  • Multidisciplinary team collaboration
  • Performance monitoring
  • Advocacy
  • Direct patient care
08/2015 to Current Mental Health Professional Care Atc Inc | Dallas, TX,
  • Refers clients to external resources for additional support
  • Applies supportive counseling and skills training modalities for therapeutic interventions
  • Creates client treatment plans based on assessments and goals
  • Adhered to HIPAA confidentiality requirements by safeguarding files
  • Teaches client anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills
  • Collaborates closely with treatment team to appropriately coordinate client care services
  • Refers clients to other programs and community agencies to enhance treatment processes
  • Records comprehensive patient histories and coordinated treatment plans with multi-disciplinary team members
  • Works with parents and teachers to implement consistent behavior therapy techniques at home and school
  • Efficiently gathers information from families and social services agencies to inform development of treatment plans
  • Provides counseling for relapse prevention, social issues and mental health problems
  • Gains complete knowledge of relevant statutes, case laws, ethical codes and regulations to adhere to best practice standards for the professional practice of counseling
  • Provides a wide variety of individual, group and familial counseling interventions strategies to assist patients
06/2014 to 08/2015 Mental Health Technician San Antonio Behavioral Health | San Antonio, TX,
  • Documented patient interactions in compliance with HIPAA requirements
  • Provided administrative support to clinical staff and managers
  • Provided excellent service to patients through personable communication
  • Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices
  • Promoted a high level of respect and dignity when communicating with clients and families
  • Effectively managed daily charting for each patient
  • Intervened in cases that warranted it, including when clients wished to leave the facility against medical advice
  • Supported patients in identifying and addressing mental health challenges
08/2001 to Current Customer Service Associate City Of Sand Springs | Sand Springs, OK,
  • Contributed to business growth by confirming customer satisfaction with service and quality
  • Tracked each interaction for auditing, reporting and training purposes
  • Maintained customer loyalty by delivering fast, friendly and knowledgeable service for routine questions and service complaints
  • Achieved high customer satisfaction scores by de-escalating complaints quickly
  • Met and exceeded productivity targets by handling every interaction with good organizational and relationship-management abilities
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems
  • Educated customers on special pricing opportunities and company offerings
  • Reduced process lags and effectively trained team members on best practices and protocol
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
10/1999 to 01/2001 Direct Care Specialist State Of Oklahoma | {"@Context":"Http://Schema.Org", "@Type":"Jobposting",
  • Prepared patients and loved ones for future self-management and decision-making responsibilities by encouraging' independence and ongoing goal-achievement
  • Documented and filed patient health reports and charts
  • Established long and short-term goals for therapeutic services to encourage patient progress
  • Monitored and assisted both occupational and physical therapists during treatments with patients
  • Managed load of 20 cases on consistent basis
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
Education and Training
Expected in 2015 Master of Science | Human Behavior Specialization in General Studies Capella University, Minneapolis, MN GPA:
Expected in 2009 Bachelor of Science | Psychology Louisiana State University at Alexandria, Alexandria, LA GPA:
Expected in 2007 Associate of Science | Allied Health Louisiana State University at Alexandria, Alexandria, LA GPA:

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Resume Overview

School Attended

  • Capella University
  • Louisiana State University at Alexandria
  • Louisiana State University at Alexandria

Job Titles Held:

  • Mental Health Professional
  • Mental Health Technician
  • Customer Service Associate
  • Direct Care Specialist


  • Master of Science
  • Bachelor of Science
  • Associate of Science

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