Mental Health Professional resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
As a Mental Health Professional, I have a strong track record of establishing solid relationships with clients, co-workers, administration and local agencies. I am driven to help others overcome personal obstacles, comfortable working autonomously and in team-based setting. I have proven the ability to build client rapport, facilitate growth and experienced facilitating individual and family therapy. In 4 years of experience, I provided community-based counseling service that consist of supportive counseling, skill training, assist with Department of Social Services and advocate for clients. I am trained to respond immediately to implement crisis intervention strategies to help patients in emotional distress and enhances treatment programs to ensure the best quality of service for patients. In additional, I have 2 years of substance training from Phoenix Family Life Center to assist clients in recovery.
Skills
Patient education and counseling
Reference research
Complaint resolution
Consultation and advisory
Insurance billing
Problem resolution
Strategic planning
Skill building
Planning and coordination
Patient assessment
Event planning and execution
Multidisciplinary team collaboration
Performance monitoring
Advocacy
Direct patient care
Experience
08/2015 to CurrentMental Health ProfessionalCare Atc Inc | Dallas, TX,
Refers clients to external resources for additional support
Applies supportive counseling and skills training modalities for therapeutic interventions
Creates client treatment plans based on assessments and goals
Adhered to HIPAA confidentiality requirements by safeguarding files
Teaches client anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills
Collaborates closely with treatment team to appropriately coordinate client care services
Refers clients to other programs and community agencies to enhance treatment processes
Records comprehensive patient histories and coordinated treatment plans with multi-disciplinary team members
Works with parents and teachers to implement consistent behavior therapy techniques at home and school
Efficiently gathers information from families and social services agencies to inform development of treatment plans
Provides counseling for relapse prevention, social issues and mental health problems
Gains complete knowledge of relevant statutes, case laws, ethical codes and regulations to adhere to best practice standards for the professional practice of counseling
Provides a wide variety of individual, group and familial counseling interventions strategies to assist patients
06/2014 to 08/2015Mental Health TechnicianSan Antonio Behavioral Health | San Antonio, TX,
Documented patient interactions in compliance with HIPAA requirements
Provided administrative support to clinical staff and managers
Provided excellent service to patients through personable communication
Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices
Promoted a high level of respect and dignity when communicating with clients and families
Effectively managed daily charting for each patient
Intervened in cases that warranted it, including when clients wished to leave the facility against medical advice
Supported patients in identifying and addressing mental health challenges
08/2001 to CurrentCustomer Service AssociateCity Of Sand Springs | Sand Springs, OK,
Contributed to business growth by confirming customer satisfaction with service and quality
Tracked each interaction for auditing, reporting and training purposes
Maintained customer loyalty by delivering fast, friendly and knowledgeable service for routine questions and service complaints
Achieved high customer satisfaction scores by de-escalating complaints quickly
Met and exceeded productivity targets by handling every interaction with good organizational and relationship-management abilities
Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems
Educated customers on special pricing opportunities and company offerings
Reduced process lags and effectively trained team members on best practices and protocol
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
10/1999 to 01/2001Direct Care SpecialistState Of Oklahoma | {"@Context":"Http://Schema.Org", "@Type":"Jobposting",
Prepared patients and loved ones for future self-management and decision-making responsibilities by encouraging' independence and ongoing goal-achievement
Documented and filed patient health reports and charts
Established long and short-term goals for therapeutic services to encourage patient progress
Monitored and assisted both occupational and physical therapists during treatments with patients
Managed load of 20 cases on consistent basis
Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
Education and Training
Expected in 2015Master of Science | Human Behavior Specialization in General StudiesCapella University, Minneapolis, MNGPA:
Expected in 2009Bachelor of Science | PsychologyLouisiana State University at Alexandria, Alexandria, LAGPA:
Expected in 2007Associate of Science | Allied HealthLouisiana State University at Alexandria, Alexandria, LAGPA:
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