I am a well-rounded person with a background in criminal justice as well as psychology. I am reliable, trustworthy, organized, efficient, and excellent at multitasking. I have excellent human relations and communication skills and I am able to work on my own and as part of a team. I possess the ability to adjust and succeed in a rapidly changing environment.
Microsoft Word, Excel, Publisher and Power point.
Adobe Acrobat and Adobe Photoshop Elements.
Received recognition for excellent customer service and operating as a team player on several occasions.
Mental Health Aide January 2013 to CurrentThe Hartford
Taking inbound calls from AARP members to assist with questions, changes, or concerns regarding their home and auto policy. Responsible for maintaining active policies for a 12 month term and providing consultation.
Taking anywhere from 50 to 100 inbound calls on a daily basis.
Accessing 7 to 9 programs per call to review the policy for customer.
Reviewing state requirements and guidelines to help the customer avoid fines for changing coverage.
Reinstating canceled policies.
Mailing, emailing, or faxing the customer new identification cards or endorsement paperwork.
Resolving problems pertaining to surcharges being added during the renewal process for at fault accidents, violations, or claims received during the prior year.
Clarifying issues by researching and exploring answers and alternative solutions for the customer. Also, implementing those solutions and if necessary escalating unresolved problems.
Keeps equipment operational by following established procedures; reporting malfunctions. Responsible for treatment services for youth by providing direct in person services to their families and following established programs protocols. I was working one on one with children that have behavioral health issues including ADHD, conduct disorder, oppositional defiant disorder, Asperger's syndrome, and autism.
Assess service needs and implement interventions based on treatment plan.
Successfully engage and maintain youth and families through the treatment process.
Service clients in their homes, schools, daycare, and other community settings.
Perform administrative responsibilities including record keeping for each client.
Provide crisis response to families in need.
Responsible for reporting any risk of imminent harm to child or parents, or if a death occurs in an open case.
Psychiatric Research Intern - CPEG Department July 2011 to June 2013Columbia University
Recruited families for three different studies who met the requirements of having a criminal justice experience, mental health issues, substance abuse/dependence, or was within the immediate area of the 9/11 bombing. The studies performed, were the stress and justice study, the first responder study and the FMRI study (brain scan study). I interviewed parents and children to collect data and then referred families to clinicians that would be able to assist them.
Performed tasks of filing family reports and data entry.
Located families that would fit the profile of the survey we needed to perform.
Performed visits to the homes of clients to clarify points of the study and to schedule future appointments.
Forwarded family information to clinicians for further assistance.
Supervised new interns on proper recruitment techniques for the control team.
Helped organize and schedule meetings and training for new interns. Worked on multiple aspects of three ongoing research projects including recruitment, interviews, data collection, maintenance of research data, and administrative support.
Performed tasks of filing family reports and entering data into the system.
Interviewed study targets, and evaluating stress in comparison to cortisol levels and DNA sampling.
Explored possible mechanisms of familial transmission of stress, trauma and substance abuse.
Recruitment calls and door to door visits to the homes of clients and prospective clients for surveying.
Customer Service Associate/Head Cashier/Copy Center Expert July 2005 to January 2013Staples
High quality customer service and would handle customer purchases, returns, and exchanges.
Stock and inventory of merchandise.
Addressed customer service issues and inquiries.
Performed nightly verification of daily earnings, by counting out tills and preparing bank deposits.
Kept track of damaged merchandise and products returned by customers to ensure that the store received the proper credit.
Use of A/S400 program for processing returns to vendors, the warehouse, and tracking inventory of the store.
I took special orders from personal customers or businesses for copy orders, business cards, post cards, invitations, posters/banners, and promotional products such as mugs, pens, shirts, hats, bags, or key chains.
Assisted brides during the process of creating matching invitations, RSVP cards, seating placement cards, and thank you cards.
Received recognition of excellent customer service and was employee of the month multiple times.
Helped organize employee meetings and holiday gatherings.
Education and Training
Master of Arts : Mental Health CounselingKutztown University － Kutztown, PA, US2013- Present Kutztown University Kutztown, PA Degree Master of Arts in Mental Health Counseling 3.75 GPA
Non : psychology, 2012John Jay College of Criminal Justice － New York, N.Y, US2012 John Jay College of Criminal Justice New York, N.Y. Degree Non degree program - psychology courses 3.6 GPA
Bachelor of Arts : Criminal Justice, English, 2011John Jay College of Criminal Justice － New York, N.Y, US2007-2011 John Jay College of Criminal Justice New York, N.Y. Degree Bachelor of Arts in Criminal Justice 3.0 GPA Minor English
Customer Service, Receptionist, Retail Sales, Associate, Cashier, Copy Center, Credit, Inventory, Promotional, Rsvp, Seating, Mental Health, Clients, Basis, Claims, Customer Service Representative, Faxing, Solutions, Filing, Recruitment, Clarify, Data Entry, Training, Acrobat, Adobe Acrobat, Adobe Photoshop, Excel, Microsoft Word, Multitasking, Photoshop, Publisher, Word, Administrative Support, Collection, Data Collection, Dna, Maintenance, Sampling, Surveying
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Companies Worked For:
John Jay College of Criminal Justice
Job Titles Held:
Mental Health Aide
Psychiatric Research Intern - CPEG Department
Customer Service Associate/Head Cashier/Copy Center Expert
Master of Arts : Mental Health Counseling Non : psychology , 2012 Bachelor of Arts : Criminal Justice, English , 2011
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