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membership specialist resume example with 3+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Dedicated sales professional offering extensive experience partnering with customers and exceeding expectations. Highly skilled at identifying needs of customers and offering products or services designed to meet those needs. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

Skills
  • Issue Resolution
  • Verbal and Written Communication
  • Relationships and Rapport
  • Meeting Agendas and Minutes
  • Staff Training and Development
Education and Training
Claflin University Orangeburg, SC Expected in 05/2023 BBA : Business Administration And Management - GPA :
Experience
Air Evac Lifeteam - Membership Specialist
Harlan, KY, 07/2022 - 05/2023
  • Welcomed both new and existing members to organization by delivering kind greeting upon entrance.
  • Coached and mentored all employees to be engaging, pleasant and helpful to new and existing members, which improved service expectations.
  • Oversaw membership data system to keep information updated and complete.
  • Acquired new customers through social media, grassroots marketing efforts and new member orientations, achieving increase of [Number]%.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
  • Assisted customers during selection process and helped choose perfect products to meet individual needs.
  • Reached out to customers to set up appointments, check on satisfaction and suggest additional offerings.
  • Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Made recommendations to customers to promote brand effectiveness and product benefits.
  • Increased repeat business using great customer service, problem-solving and conflict resolution skills.
  • Networked to build client base and promote products to new and existing clients.
Mcdonald's - College Student
Camden, DE, 08/2020 - 05/2023
  • Worked as team member on complex academic projects.
  • Maintained schedule of class assignments to meet deadlines.
  • Maintained positive working relationship with fellow staff and management.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Worked closely with human resources to support employee management and organizational planning.
  • Exercised strong leadership skills and practiced self-discipline on and off field.
  • Accepted constructive criticism from coaches and teammates to improve skills.
  • Maintained challenging training schedule in order to constantly improve abilities.
  • Demonstrated commitment and responsibility towards fellow players and coaches through genuine respect and dedication to sport.
  • Improved form and techniques through targeted training and observation.
  • Improved strength, agility, stamina and technique by pursuing learning opportunities and working hard.
  • Discussed performance and areas of improvement with coaches, taking recommendations seriously and responding with respect.
  • Communicated with diverse group of fellow athletes, coaches and game officials to maintain positivity and good sportsmanship.
  • Served as role model for younger athletes through sportsmanship in competition and respectful attitude.
  • Proactively sought out advice and guidance from coaches, experts and fellow athletes.
  • Devoted 30-34 hours per week to athletics in addition to being full-time student.
  • Collaborated with other teammates to make plays, improve workouts and boost team success.
Rent-A-Center Inc. - Delivery Associate
Mount Airy, MD, 05/2019 - 07/2020
  • Communicated effectively with dispatch regarding delivery progress and route detours.
  • Delivered items to customers and presented invoices for payments.
  • Created delivery routes based on destinations and timelines to maintain efficiency.
  • Answered customer questions regarding products and resolved issues with order accuracy and quality.
  • Loaded trucks and safely secured merchandise to prevent damage during transportation.
  • Handled merchandise in accordance with product handling standards.
  • Transported and safely delivered items to prevent damage or loss.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Navigated routes with relevant map programs and GPS systems.
  • Verified deliveries against shipping instructions prior to delivering to customers.
  • Obeyed traffic laws and follow established traffic and transportation procedures.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Notified customers of delays to decrease calls to support.

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Resume Overview

School Attended

  • Claflin University

Job Titles Held:

  • Membership Specialist
  • College Student
  • Delivery Associate

Degrees

  • BBA

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