Membership Specialist Resume Example Hay House Publishing Company

MEMBERSHIP SPECIALIST

Professional Summary

Ambitious, organized and dedicated professional, offering flexible

[Job Title] ready to take on varied and diverse writing projects. Equally skilled________ extensive experience in customer service, appointment and event scheduling, front desk management and correspondence handling.

Flexible [Job Title] ready to take on varied and diverse writing projects. Equally skilled at delivering technical whitepapers and promotional ad copy. Known for fulfilling duties typically assigned to several writers and editors. Keen to take ownership of brand identity initiatives and customer outreach efforts.

Ambitious [Job Title] with [Number] years of hands-on experience verifying transaction information, obtaining payment authorizations and scheduling and preparing disbursements. First-rate expert at customer communication, data entry and organization. Diligent and meticulous professional commended for quickly and accurately learning new procedures.

Skills

Strategic Planning
Communications
Customer Service
Problem Resolution
Membership policies and procedures
Relationship building
Written and oral communication

Marketing communications expertise
Unique content creation
Copywriting and editing
Email Marketing
Social media expert
Mobile marketing
Complaint resolution

Work History

01/2017 - 04/2020Membership Specialist | Hay House Publishing Company - Murrieta, Ca

Interacted with consumers to align their interest in our mission and products.
Conduct surveys of members' satisfaction and needs to improve service and retention.
Developed content for community marketing campaigns and communications.
Updated daily, weekly and monthly reports.
Analyzed campaigns and translate anecdotal or qualitative data into Excels at research and excellent recommendations and plans for revising campaigns.
Answered 200+ emails by customers and resolve their queries.
Worked with management to create and maintain the Help Center website.
Monitored two Hay House Facebook pages.
Achieved an increase of 50% engagement for our Social Media accounts on all physical fitness evaluations and agility testing over two years.
Worked with marketing teams to create, deploy and optimize effective campaigns for membership
Prepared marketing materials that would be sent out to members, which detailed new events, promotions, and activities that were coming up.
Drove team revenue totals by bringing in over $_______ in sales.
Provided onboarding
Monitored social media and online sources for industry trends.
Increased customer satisfaction by resolving _______ issues.
Proofread, edited, and evaluated the final copy to verify content aligned with established guidelines.
Coordinated weekly Newsletter content and topics.
Worked with graphic artists, copywriters, and editors to produce captivating and successful content.
Forecasted marketing trends based on previous data to adjust campaigns and maximize sales.
Proactively managed client correspondence and recorded all tracking and communications.

06/2016 - 01/2017Customer Service Representative | Hay House Publishing - CARLSBAD, United States

Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Investigated and resolved customer inquiries and complaints quickly.
Trained new personnel regarding company operations, policies and services.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Developed, updated and organized Help Center database to assist customers.
Explained technical information in clear terms to non-technical individuals to promote better understanding.
Increased sales by educating prospects on thebenefits of products and services in comparison to competitors.

07/2012 - 05/2016Receptionist | Pacific Ridge School - Carlsbad, California

Coordinated room and transportation scheduling, as well as menu planning communication skills and an ability to and lunch preparation for the entire staff and faculty.
Helped to organize and create activities involving coworkers in order to Outstanding organizational skills and promote an enjoyable work environment.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Collected and distributed messages to team members and managers to support open communication and high customer service.
Routed incoming mail and messages to relevant personnel without delay.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Scheduled office meetings and client appointments for a team of ______.
Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping.
Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
Operated multi-line telephone system to independently handle over fifty calls each day.
Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.

Education

Palomar College, San Marcos, Ca

GPA: 3.72

Continuing education in Copywrite and Marketing

Palomar Community CollegeAssociate of Arts: Sociology

Resume Overview

Companies Worked For:

Hay House Publishing Company
Hay House Publishing
Pacific Ridge School

School Attended

Palomar College
Palomar Community College

Job Titles Held:

Membership Specialist
Customer Service Representative
Receptionist

Degrees

Associate of Arts : Sociology

Membership Specialist Resume Example

Resume Score: 80%

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