My past employment journey has given me the qualifications for many leadership/management opportunities. My strengths are in management, organization, communication, managing staff, auditing, budgeting, scheduling, hiring, training, outbound sales calling and customer satisfaction. Within the past nine years I have lead my company by displaying exceptional leadership skills by exceeding budgetary goals, exceeding audit expectations, having a department with the highest retention rate with return members and also the lowest turnover rate with staff. Nonprofit organizations require leaders to have a strong ability to adapt with change. I have accomplished many new challenges by having a full understanding of my company goal, vision and the overall strategic plan. I have achieved this by having a strong desire to see that goals are met by adhering to the policies and procedures put in place and the determination to exceed expectations for the benefit of my company and the staff I lead.
12/2014 to 02/2016
Membership SpecialistYMCA of Greater Indianapolis － Indianapolis, IN
Trained, coached and mentored staff to ensure smooth adoption of new program.
Worked directly with department leaders to learn their programs and understand the.
extent of their class curriculum, so I could sell to new members and potential new members.
Payroll Scheduling Hiring Training Fund Raising.
07/2005 to 12/2014
Sports Program CoordinatorYMCA of Greater Indianapolis － Fishers, IN
Responsible for managing staff, auditing, budgeting, scheduling, hiring, training, outbound sales calling and customer satisfaction.
Other responsibilities include administration and supervision of designated sports programs and activities, including but not limited to Youth/Adult Sports, Gymnastics/Cheer/Tumbling, Dance and Summer Sports Camp.
Additional duties include program development & promotion, clinic coordination & instruction, and evaluating of employees and/or volunteers.
Responsibilities include maintaining and improving quality and involvement and retention of participants and being aware of current trends in the field.
Responsible for budget forecasting, and payroll duties.
Experience with writing grants for The YMCA of Greater Indianapolis to receive government monies.
Researched potential organizational donors for low income housing apartment's project.
Research included seeking out local businesses to help with donations, supplies and services.The project was a success.
Volunteered to help organize company 5K race to raise money for the Y for All.
04/2000 to 08/2002
Animal Care ManagerBest Friends Pet Resort － Indianapolis, IN
Responsible for hiring, training, and scheduling and managing staff.
Responsible for monthly team meetings and team building.
Responsible for ordering all the supplies needed to maintain a safe and well maintained facility.
I was responsible for caring for each animal in my care.
I administered pet medications, and maintained a safe and sanitary environment for all pets.
07/1999 to 06/2000
Default Prevention AgentUSA Group － Fishers, IN
I was responsible for making outbound calls to contact individuals who had delinquent student loans.
My responsibility was to get the loan back in good standing.
06/1998 to 07/1999
Travel CounselorRCI － Indianapolis, IN
I was responsible for finding members vacations, where they could trade a condo they owed for a week to go to a new.
location for a new experience.
I was responsible for being in communication with members about any vacation opportunities that might fit their must.
06/1995 to 06/1998
General ManagerBlockbuster Video － Indianapolis, IN
In the position of GM of Blockbuster Video, I was able to enhance my skills in the.
Responsible for producing high expected revenue accompanied by excellent customer satisfaction.
I maintained the leader in the district and region with consistent exceptional audit scores, built and trained a team of managers who went on to become general/ regional managers.
I had the best scores in the region with maintaining loss prevention rate of below 3%.
My team and I earned multiple awards from my district, regional and national office by exceeding the expectations of my peers along with surpassing goals in auditing, customer retention rate, employee turnover rates, sales, and loss prevention percentages.
Other responsibilities were hiring, training, team building, budgeting, marketing, forecasting, strategic planning, cash handling, customer satisfaction, and auditing, payroll, inventory and loss prevention.
BA: Business Management Present Business ManagementWestern Governors University － Salt Lake City, UTBusiness Management Present Business Management
Diploma Diploma: GeneralTom C. Clark － San Antonio, TXGeneral
auditing, Budgeting, budget, cash handling, Customer relations, customer satisfaction, customer satisfaction, Dependable, Detail-oriented, Employee relations, forecasting, Fund Raising, government, grants, Hiring, instruction, inventory, team building, loss prevention, managing, marketing, meetings, money, office, Natural, organizational, Payroll, producing, program development, promotion, quality, Research, Risk management, Sales, Scheduling, strategic planning, supervision, time management, Video
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
Companies Worked For:
YMCA of Greater Indianapolis
Best Friends Pet Resort
Western Governors University
Tom C. Clark
Job Titles Held:
Sports Program Coordinator
Animal Care Manager
Default Prevention Agent
BA : Business Management Present Business Management Diploma Diploma : General
Create a job alert for [job role title] at [location].