membership specialist resume example with 12+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Ambitious FBO manager offering proven leadership, problem solving and team-building abilities. Oversee the company’s operation and supervises other employees. Consistently empowering employees to improve performance and maximize customer satisfaction through training and mentoring. Offering 10+ years in customer service and concierge and pursuing new professional challenges.

  • Issue and conflict resolution
  • Brand management
  • Capital improvement planning
  • Customer service
  • Team building
  • Planning and coordination
  • Relationship development
  • Inventory management
  • Decision making
  • Concierge
  • Written and oral communication
  • Customer Relations
  • Aviation background
Our Lady of Carmel Manila, Philippines, Expected in High School Diploma : - GPA :
Work History
Ymca Of Metropolitan Chicago - Membership Specialist
Naperville, IL, 03/2021 - Current
  • Screen and process trial applications
  • Maintain membership database, ensuring that all information was current and accurate.
  • Answering multiple calls on multiple lines
  • Answer emails
  • Update member profiles
  • Screen tail numbers through the FAA database
  • Process payments
  • Reconcile and process fuel updates
  • Prepare FBO contracts
  • Monthly audits
  • Onboard new FBOs
Hyatt Hotels Corp. - FBO Manager
Bryan, TX, 05/2016 - Current
  • Plans, directs, and coordinates all FBO operations in accordance with CB SkyShare, FAA, airport, and any other governmental and environmental agencies, policies and regulations
  • Develop understanding of the market for the FBO including growth opportunities.
  • Wide variety of concierge including: hotel, vehicle and catering accomodations
  • Regularly interact with customers to promote the FBO and to measure the level of customer satisfaction. Use customer feedback to constantly develop and improve capabilities and processes.
  • Provides strong leadership to FBO team through clear communication, motivation, and encouragement; structured and organized actions; positive work environment to ensure the highest possible services levels are achieved and employee relations issues are minimized
  • Manages and drives the financial performance of the FBO, including revenue, and appropriate staffing levels to meet or exceed budget and other company goals
  • Ensures friendly and efficient service to our customers and adherence to all customer service, line service, and ground support operating procedures
  • Responsible for staffing actions, including hiring, dismissal, discipline, evaluation, priorities setting, and counseling employees through coordination with HR
  • Supports existing relationships with customers, suppliers, and establishes new relationships accordingly
  • Responsible for FBO tenant contracts
  • Responsible for ensuring all accounting practices and duties are performed per required practices, regulations, and schedule
  • Determines the need for new training and enhances and reinforces existing training programs to ensure a high level of excellence in safety, customer service, line service, and ground support is continually maintained
  • Develops innovative ideas to continually improve FBO operations
  • Ensures that the FBO complies with all workplace safety, environmental, and other applicable regulations (ex: OSHA, TSA, Airport Authority)
  • Assumes additional responsibilities and projects as assigned by President and delegates responsibilities to qualified personnel, as needed
Salvation Army Usa - Retention Specialist
Wauwatosa, WI, 05/2012 - 05/2016
  • Explained new products and services to customers.
  • Performed customer negotiations to reach fair conclusion for both business and customer.
  • Consulted with customers regarding their package and billing needs. Addressing concerns.
  • Documented conversations with customers to track requests, problems and solutions.
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Achieved top satisfaction, retention and referral rankings on consistent basis.
  • Billing specialist
  • Recognized by management for providing exceptional customer service.
  • Improved customer satisfaction by finding creative solutions to problems.
Discovery Clubhouse - Childcare Worker
City, STATE, 12/2008 - 02/2012
  • Recorded information about behavior, food service and medication dispensing.
  • Developed and implemented lesson plans based on ages and abilities of class children.
  • Balanced schedules to provide optimal rest, play and educational periods.
  • Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
  • Discussed new developments, misbehavior and concerns with parents or guardians.
  • Organized and planned age-appropriate lessons involving reading, crafts, music and movement.
  • Kept children safe and secure at all times.
  • Communicated with parents or guardians about daily activities, behaviors and upcoming events.
  • Encouraged positive behaviors, including patience with teachers and fellow kids.
  • Maintained organized and clean classroom and work areas.
  • Managed administrative program tasks such as taking attendance, updating logs and tracking supplies.

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Resume Overview

School Attended

  • Our Lady of Carmel

Job Titles Held:

  • Membership Specialist
  • FBO Manager
  • Retention Specialist
  • Childcare Worker


  • High School Diploma

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