LiveCareer-Resume

membership specialist resume example with 12+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Ambitious FBO manager offering proven leadership, problem solving and team-building abilities. Oversee the company’s operation and supervises other employees. Consistently empowering employees to improve performance and maximize customer satisfaction through training and mentoring. Offering 10+ years in customer service and concierge and pursuing new professional challenges.

Skills
  • Issue and conflict resolution
  • Brand management
  • Capital improvement planning
  • Customer service
  • Team building
  • Planning and coordination
  • Relationship development
  • Inventory management
  • Decision making
  • Concierge
  • Written and oral communication
  • Customer Relations
  • Aviation background
Education
Our Lady of Carmel Manila, Philippines, Expected in High School Diploma : - GPA :
Work History
Ymca Of Metropolitan Chicago - Membership Specialist
Naperville, IL, 03/2021 - Current
  • Screen and process trial applications
  • Maintain membership database, ensuring that all information was current and accurate.
  • Answering multiple calls on multiple lines
  • Answer emails
  • Update member profiles
  • Screen tail numbers through the FAA database
  • Process payments
  • Reconcile and process fuel updates
  • Prepare FBO contracts
  • Monthly audits
  • Onboard new FBOs
Hyatt Hotels Corp. - FBO Manager
Bryan, TX, 05/2016 - Current
  • Plans, directs, and coordinates all FBO operations in accordance with CB SkyShare, FAA, airport, and any other governmental and environmental agencies, policies and regulations
  • Develop understanding of the market for the FBO including growth opportunities.
  • Wide variety of concierge including: hotel, vehicle and catering accomodations
  • Regularly interact with customers to promote the FBO and to measure the level of customer satisfaction. Use customer feedback to constantly develop and improve capabilities and processes.
  • Provides strong leadership to FBO team through clear communication, motivation, and encouragement; structured and organized actions; positive work environment to ensure the highest possible services levels are achieved and employee relations issues are minimized
  • Manages and drives the financial performance of the FBO, including revenue, and appropriate staffing levels to meet or exceed budget and other company goals
  • Ensures friendly and efficient service to our customers and adherence to all customer service, line service, and ground support operating procedures
  • Responsible for staffing actions, including hiring, dismissal, discipline, evaluation, priorities setting, and counseling employees through coordination with HR
  • Supports existing relationships with customers, suppliers, and establishes new relationships accordingly
  • Responsible for FBO tenant contracts
  • Responsible for ensuring all accounting practices and duties are performed per required practices, regulations, and schedule
  • Determines the need for new training and enhances and reinforces existing training programs to ensure a high level of excellence in safety, customer service, line service, and ground support is continually maintained
  • Develops innovative ideas to continually improve FBO operations
  • Ensures that the FBO complies with all workplace safety, environmental, and other applicable regulations (ex: OSHA, TSA, Airport Authority)
  • Assumes additional responsibilities and projects as assigned by President and delegates responsibilities to qualified personnel, as needed
Salvation Army Usa - Retention Specialist
Wauwatosa, WI, 05/2012 - 05/2016
  • Explained new products and services to customers.
  • Performed customer negotiations to reach fair conclusion for both business and customer.
  • Consulted with customers regarding their package and billing needs. Addressing concerns.
  • Documented conversations with customers to track requests, problems and solutions.
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Achieved top satisfaction, retention and referral rankings on consistent basis.
  • Billing specialist
  • Recognized by management for providing exceptional customer service.
  • Improved customer satisfaction by finding creative solutions to problems.
Discovery Clubhouse - Childcare Worker
City, STATE, 12/2008 - 02/2012
  • Recorded information about behavior, food service and medication dispensing.
  • Developed and implemented lesson plans based on ages and abilities of class children.
  • Balanced schedules to provide optimal rest, play and educational periods.
  • Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
  • Discussed new developments, misbehavior and concerns with parents or guardians.
  • Organized and planned age-appropriate lessons involving reading, crafts, music and movement.
  • Kept children safe and secure at all times.
  • Communicated with parents or guardians about daily activities, behaviors and upcoming events.
  • Encouraged positive behaviors, including patience with teachers and fellow kids.
  • Maintained organized and clean classroom and work areas.
  • Managed administrative program tasks such as taking attendance, updating logs and tracking supplies.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Our Lady of Carmel

Job Titles Held:

  • Membership Specialist
  • FBO Manager
  • Retention Specialist
  • Childcare Worker

Degrees

  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: