LiveCareer-Resume

membership sales representative resume example with 2+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.

Skills
  • Lead prospecting
  • Strategic planning
  • Customer Relations
  • Staff Training
  • Planning and Coordination
  • Analytical and Critical Thinking
  • Active Listening
  • Training and Development
  • Decision Making
  • Complex Problem Solving
  • Team Building
  • Friendly and Relatable
  • Multitasking and Prioritization
  • Honesty and Integrity
  • Employee Motivation and Discipline
  • Customer Service Management
  • Verbal and Written Communication
  • Goal Setting
Work History
Membership Sales Representative, 02/2022 - Current
Gold's Gym International, Inc. Middletown, NY,
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Resolved issues efficiently and enhanced customer satisfaction ratings.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
  • Helped customers navigate choices between services with support for questions such as terms, pricing and availability.
  • Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
Administrative Assistant, 10/2020 - 01/2022
Mayer Hoffman Mccann P.C. San Luis Obispo, CA,
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Corresponded with clients through email, telephone or postal mail.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
Crew Shift Leader, 10/2018 - 08/2019
Panda Express Restaurant City, STATE,
  • Worked in team environment to maintain high levels of productivity.
  • Organized materials, tools and equipment to supply team members.
  • Enhanced team efficiency and multitasking abilities by effectively using hand tools, power tools and equipment.
  • Provided first class customer service to meet deadlines with guaranteed satisfaction.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Enforced company policies and regulations with employees.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Regulated pricing, inventory count and supply during shift hours.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Oversaw talented team by actively communicating project information, remedying issues and delivering positive feedback.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
Education
High School Diploma: , Expected in 06/2017
-
Paschal High School - Fort Worth, TX
GPA:
Status -

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Paschal High School

Job Titles Held:

  • Membership Sales Representative
  • Administrative Assistant
  • Crew Shift Leader

Degrees

  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: