[Membership Sales Associate] Skilled in exceeding sales goals and company expectations by expanding client base and maintaining high standards of customer service.
[Customer Service and Support] Customer service and sales expert who identifies customer needs and delivers solutions to problems.
*Fielded and processed client calls throughout daily shifts. *Researched and resolved billing problems that had been previously missed.
*Developed and implemented an innovative internal communications strategy to improve employee engagement through strategic messaging.
*Increased annual revenue by creating effective strategies to expand existing customer services.
*Recommended and helped customers select memberships based on their personal needs. *Informed customers about sales and promotions in a friendly and engaging manner. *Fielded numerous customer service calls per day.
*Served as liaison between customers, store personnel and various store departments. *Recommended and helped customers select merchandise based on their needs.
*Confirmed that appropriate changes were made to resolve customers' problems.
*Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
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