membership coordinator resume example with 6+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Results-oriented Development and Ticketing Representative with extensive track record in demanding sales and account management environments.
Highlights
Tessitura experience
Troubleshooting skills
Strong organizational skills
Devoted to data integrity
Adaptive team player
Proficient with Microsoft Office Suite
Training manual contributor
Meticulous attention to detail
Experience
02/2016 to PresentMembership CoordinatorNew York Botanical Garden | , ,
Provide excellent customer service for members over the phone, by email, and in person.
Respond to member inquiries and requests, resolving any issues that arise.
Process contributions and maintain member accounts using Tessitura ticketing software.
Send welcome emails to all new and renewing members from Tessitura lists.
Assist in coordinating special events as well as planning and implementing activities at the events.
Reprint membership cards from Tessitura and mail membership materials.
Pull lists and send batch emails to new/renewing members.
Track gifts given to members when they contribute to the museum.
Coordinate with other departments to ensure the quality of the members' experience.
Create email templates for all coordinators to maintain consistency and accurate information.
10/2015 to PresentTicket Service AgentCarrier Enterprise | , ,
Provide support and customer service for the day to day ticketing and sales of the Center and its affiliates at both the call center and show box offices.
Reserve seats, process payments, and distribute tickets accordingly using Tessitura.
Stay informed on Center events to answer patrons' questions and promote upcoming events.
Make courtesy calls for cancelled or altered performances.
Assist managers with seating patrons and placing holds.
Work with the Development Department to process contributions, note entitlements, and reserve preferred seating for donors.
Anticipate needs of the Director of Ticketing Services, other staff, the box office, and patrons.
12/2014 to 01/2015Sales Representative | , ,
Liaised with customers to find the best available seats and shows for their interests.
Responsible for a working knowledge of all shows on Broadway, their theater locations, and seating layouts.
Wrote and submitted accurate daily sales reports.
Had the second highest single sale in the history of the company.
08/2013 to 05/2014Costume Shop ManagerNew York University | , ,
Supervised multiple groups of students and taught basic sewing skills.
Organized and maintained stock.
Scheduled appointments, trained and supervised crew, and served as primary liaison to stage managers, directors, actors, and designers.
Construct and alter garments.
Oversaw wardrobe maintenance for multiple productions.
Completed general office tasks, including organization and filing.
05/2013 to 08/2014Production Stage ManagerGuthrie Theater | , ,
Oversaw twenty to forty actors and technicians per show.
Prepared for and ran rehearsals.
Coordinated all technical aspects of each production with designers and directors.
Collected, organized, and tracked props.
Created and filled out forms to document the production.
Compiled book with all information on the cast, crew, and production to be able to run show.
Create schedules for rehearsals, private coaching sessions, and individual appointments with different departments.
Education
Expected in 2014 to to Bachelor's Degree of Arts | DramaTexas Woman's University, Denton, TexasGPA: Drama
Expected in 2007 to to | Stephen F. Austin State University, Nacogdoches, TexasGPA:
Skills
basic, book, call center, coaching, excellent customer service, Customer Service, email, special events, filing, forms, general office, Leadership Skills, Director, materials, mail, Microsoft Office, office, Communicator, Strong Organizational Skills, Problem Solving Skills, quality, sales, sales reports, phone, Theatre
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