Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Summary
Results-oriented Development and Ticketing Representative with extensive track record in demanding sales and account management environments.
Highlights
- Tessitura experienceĀ
- Troubleshooting skills
- Strong organizational skills
- Ā Devoted to data integrity
- Adaptive team playerĀ
- Ā Proficient with Microsoft Office Suite
- Training manual contributor
- Meticulous attention to detail
Education
Texas Woman's University Denton, Texas Expected in 2014 ā ā Bachelor's Degree of Arts : Drama - : Drama
Stephen F. Austin State University Nacogdoches, Texas Expected in 2007 ā ā
Experience
New York Botanical Garden - Membership Coordinator
, , 02/2016 - Present
, , 02/2016 - Present
- Provide excellent customer service for members over the phone, by email, and in person.
- Respond to member inquiries and requests, resolving any issues that arise.
- Process contributions and maintain member accounts using Tessitura ticketing software.
- Send welcome emails to all new and renewing members from Tessitura lists.
- Assist in coordinating special events as well as planning and implementing activities at the events.
- Reprint membership cards from Tessitura and mail membership materials.
- Pull lists and send batch emails to new/renewing members.
- Track gifts given to members when they contribute to the museum.
- Coordinate with other departments to ensure the quality of the members' experience.
- Create email templates for all coordinators to maintain consistency and accurate information.
Carrier Enterprise - Ticket Service Agent
, , 10/2015 - Present
, , 10/2015 - Present
- Provide support and customer service for the day to day ticketing and sales of the Center and its affiliates at both the call center and show box offices.
- Reserve seats, process payments, and distribute tickets accordingly using Tessitura.
- Stay informed on Center events to answer patrons' questions and promote upcoming events.
- Make courtesy calls for cancelled or altered performances.
- Assist managers with seating patrons and placing holds.
- Work with the Development Department to process contributions, note entitlements, and reserve preferred seating for donors.
- Anticipate needs of the Director of Ticketing Services, other staff, the box office, and patrons.
- Sales Representative
, , 12/2014 - 01/2015
, , 12/2014 - 01/2015
- Liaised with customers to find the best available seats and shows for their interests.
- Responsible for a working knowledge of all shows on Broadway, their theater locations, and seating layouts.
- Wrote and submitted accurate daily sales reports.
- Had the second highest single sale in the history of the company.
New York University - Costume Shop Manager
, , 08/2013 - 05/2014
, , 08/2013 - 05/2014
- Supervised multiple groups of students and taught basic sewing skills.
- Organized and maintained stock.
- Scheduled appointments, trained and supervised crew, and served as primary liaison to stage managers, directors, actors, and designers.
- Construct and alter garments.
- Oversaw wardrobe maintenance for multiple productions.
- Completed general office tasks, including organization and filing.
Guthrie Theater - Production Stage Manager
, , 05/2013 - 08/2014
, , 05/2013 - 08/2014
- Oversaw twenty to forty actors and technicians per show.
- Prepared for and ran rehearsals.
- Coordinated all technical aspects of each production with designers and directors.
- Collected, organized, and tracked props.
- Created and filled out forms to document the production.
- Compiled book with all information on the cast, crew, and production to be able to run show.
- Create schedules for rehearsals, private coaching sessions, and individual appointments with different departments.
Skills
basic, book, call center, coaching, excellent customer service, Customer Service, email, special events, filing, forms, general office, Leadership Skills, Director, materials, mail, Microsoft Office, office, Communicator, Strong Organizational Skills, Problem Solving Skills, quality, sales, sales reports, phone, Theatre
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Resume Overview
School Attended
- Texas Woman's University
- Stephen F. Austin State University
Job Titles Held:
- Membership Coordinator
- Ticket Service Agent
- Sales Representative
- Costume Shop Manager
- Production Stage Manager
Degrees
- Bachelor's Degree of Arts
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