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membership coordinator resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Well-spoken Membership Coordinator promoting a dedicated work ethic and multitasking. A smart professional possessing the talents needed to actively engage others, which has resulted in an increase in membership. Looking to tackle new challenges with an organization that appreciates good decision making and great computer skills. Sharp individual boasting a career as a liaison and company representative, boosted growth among new members. A smart Membership Coordinator known for working well with others, supporting marketing efforts, and providing in-depth employee training. Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success. Well-developed communicator versed in solutions. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Skills
  • Issue resolution
  • Membership documentation
  • Meeting agendas and minutes
  • Relationships and rapport
  • Staff training and development
  • Marketing and promotions
  • Member service and support
  • Direct sales
  • Route management
  • Technologically savvy
  • Project management abilities
Experience
Membership Coordinator, 02/2019 - Current
Creative Discovery Museum Chattanooga, TN,
  • Welcomed both new and existing members to organization by delivering kind greeting upon entrance.
  • Developed marketing materials identifying upcoming events, activities and helpful information for distribution to members.
  • Promoted effective issue resolution regarding employees or members through active listening and dynamic communication skills.
  • Coached and mentored all employees to be engaging, pleasant and helpful to new and existing members, which improved service expectations.
  • Acquired new customers through social media, grassroots marketing efforts and new member orientations, achieving increase of memberships.
  • Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
  • Engaged and connected with clients by delivering excellent customer service, resulting in brand loyalty and top sales on team during several reporting periods.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Engaged customers with proactive strategies to understand needs and develop successful solutions.
Operations Manager, 02/2017 - Current
California Water Service Group San Mateo, CA,
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Designed performance metrics to provide traceability through organization and advance tactical and strategic business goals.
  • Led cross-functional communication initiatives to meet account order timelines.
  • Contributed to development and evaluation of service level agreements that complied with established operational parameters.
  • Resolved issues, including challenges regarding circuits, websites, vendors and telecoms.
  • Developed incident management strategy, including troubleshooting, root cause analysis and timely resolution.
  • Cultivated and strengthened relationships with customers, vendors and internal stakeholders.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
Field Supervisor, 11/2016 - 11/2018
Michels Corporation Rio Vista, CA,
  • Developed successful resolutions for issues that arose during field operations.
  • Completed projects milestones on time by keeping team members on task and operating with efficiency.
  • Monitored timelines, set up order of operations and managed field schedules.
  • Maintained positive vendor relationships and open lines of communication to enable resource availability.
  • Oversaw workflow on job sites and kept projects on schedule.
  • Prepared and planned worksites to help jobs run smoothly.
  • Delegated duties to employees based on skillset.
  • Reported project progress, site problems and labor status to supervisors.
  • Implemented onsite safety protocols and procedures and properly trained all team members on prevention measures, effectively reducing injuries.
Technician, 01/2015 - 02/2018
Crystal Hot Sauce Belle Point, LA,
  • Managed quality control and maintained high level of customer satisfaction.
  • Demonstrated excellent mechanical knowledge of machines and tools, including design, use, repair and maintenance.
  • Inspected equipment and systems to identify issues and reported problems to repair technicians.
  • Drove team performance through training, coaching and motivation of line employees.
  • Completed logs and job reports for completed and pending service calls at shift end.
  • Prepared operational reports and provided information to supervisors.
  • Inspected and repaired program systems and components.
  • Used power and hand tools to assemble and align component parts.
  • Prepared products for customers by performing calibrations, inspections and adjustments.
  • Hooked up wiring, tubes, and cables per specifications.
Education and Training
High School Diploma: , Expected in 02/1998
-
Myers Park High School - Charlotte, NC
GPA:
Status -
: Technology Education, Expected in 03/2007
-
CPCC - Charlotte, NC,
GPA:
Status -
  • Completed professional development in Cable Installation Technician and Field Operations Manager.

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Resume Overview

School Attended

  • Myers Park High School
  • CPCC

Job Titles Held:

  • Membership Coordinator
  • Operations Manager
  • Field Supervisor
  • Technician

Degrees

  • High School Diploma

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