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Membership Coordinator Resume Example

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MEMBERSHIP COORDINATOR
Professional Summary

Prospective realtor with several years of successful experience in leadership and customer service. Recognized consistently for performance excellence and contributions to organizational success. Strengths in communication, organization and management backed by training in diverse areas of study and expertise with the motivation to lead and inspire those around me.

Skills
  • Relationship-Building
  • Team building
  • Multiple software proficiencies
  • Cultural awareness
  • Data management
  • Critical thinking
  • Flexible & Adaptable
  • Excellent work ethic
  • First Aid/CPR
  • Written Communication
  • Customer Service
  • Project Management
  • Supervision
  • Interpersonal Communication
  • Microsoft Office
  • Intro To Sandler Sales Training
  • Emotionally Intelligent
Work History
07/2019 - CurrentMembership Coordinator | Company Name - City, State
  • Assisted faculty and staff in duties within the membership department and assisted with conducting orientation programs and onboarding of new procedures. Devised strategies to modernize operations and revamp procedures to improve institution operations.
  • Used critical thinking to break down problems, evaluate solutions and make decisions while working closely with members to understand needs and provide excellent service.
  • Works closely with department directors and other center locations to maintain optimum levels of communication to effectively and efficiently complete projects.
  • Maintained membership database, ensuring that all information was current and accurate. Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly. Collaborating with all departments of the YMCA to achieve the best membership experience and help with membership retention.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals by facilitating inter-departmental communication to effectively provide customer support.
06/2017 - 08/2019Lead Customer Service Advisor | Company Name - City, State
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support which led to cultivating customer loyalty, promoted repeat customers and improved sales.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Measured customer support success to help create and track monthly sales goals
09/2012 - 05/2014Lead Beauty Advisor | Company Name - City, State
  • Cultivated productive and positive relationships with customers built on loyalty and service to help met and exceed sales goals on a regular basis.
  • Controlled store inventory and reviewed cash handling and operations reports. Reviewed reports of cash and operations to effectively control store inventory.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Created visual store strategy based on market trends that strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
06/2010 - 09/2012Derivatives Analyst | Company Name - City, State
  • Consolidated financial data and materials for key leadership meetings.
  • Ran and analyzed monthly revenue risk reports for executive team.
  • Administered accounts payable, conducted general ledger and bank reconciliations and prepared monthly sales and used tax returns.
  • Prepared contracts and related documentation according to strict standards. Oversaw contract performance with preferred partners by managing override payment, performance and projection.
  • Carried out day-day-day duties accurately and efficiently to help monitor fund and equity investments.
Education
2021Career Education Systems, CityReal Estate License: Kansas And Missouri
Avila University, City, StateMaster of Science: Industrial And Organizational Psychology

in progress

Avila University, City, StateMSED: Elementary Education

in progress

12/2008Northwest Missouri State University, City, StateBachelor of Science: Business Management
  • Majored in Business Management and Merchandising of Textiles, Furnishings and Apparel
  • Minored in General Psychology
  • Member of Sigma Kappa Sorority and held several elected positions during college career
Certifications
  • Leadership Certification, YMCA, YUSA
Additional Information

Computer Skills:

ACTIVE Net

Power Flow

Ultipro

Workday

Kronos

BANNER

Bloomberg

Microsoft Skills

Google Skills

Zebra

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Resume Overview

School Attended

  • Career Education Systems
  • Avila University
  • Northwest Missouri State University

Job Titles Held:

  • Membership Coordinator
  • Lead Customer Service Advisor
  • Lead Beauty Advisor
  • Derivatives Analyst

Degrees

  • Real Estate License : Kansas And Missouri
    Master of Science : Industrial And Organizational Psychology
    MSED : Elementary Education
    Bachelor of Science : Business Management

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