Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Excellent communication skills
Energetic work attitude
Membership Assistant February 2013 to CurrentCostco Wholesale － Cordova, TNInforms potential members the differences between levels of membership and the benefits of the Executive membership and the Citi Anywhere Visa card. Processes sign ups, renewals, and credit card applications. Also assists with merchandise returns and other areas in the warehouse as needed.
Executive Secretary July 1999 to December 2000Strawbridge's － Dover, DEOrganized the store's Executive Office and performed administrative duties that the store manager depended on day to day.
Customer Service Representative April 1997 to March 1999The Lattimore Agency － Auburn, NYRenewed and maintained several commercial accounts with premiums exceeding $50,000. Liaised between clients and insurance companies to ensure best insurance needs were provided and made recommendations for additional products for best coverage.
Inventory Control Specialist February 1990 to March 1997Home Quarters Warehouse － Virginia Beach, VA
Researched and corrected "On-Hand" counts for over 160 stores. Communicated daily with store personnel including the Store Manager, Receiving Clerk, Loss Prevention and Store Buyers to ensure correct inventory counts. Solely maintained all inter-store transfers between stores.
Held the following positions within the seven years at HQ.
*Accounts Payable Senior Processor
*Lead Computer Input Controller
*Customer Service Desk
Front End Supervisor February 1984 to October 1988Bradlees Department Store － Norfolk, VAProvided maximum customer assistance and trained associates in the area to do the same. Scheduled and supervised cashiers. Responsible for approving checks, charges, and maintaining front-end end caps.