Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Dedicated manager with 6+ years of experience overseeing staff and operations for Audubon Country Club. Versatile leader with skills in administration, training and working with a team. Quick-thinker with logical solutions to wide variety of issues in food service.

Skills
  • Wine pairings
  • Check payment processing
  • Menu knowledge
  • Liquor, wine and food service
  • Hors-d'oeuvres service
  • Point of Sale (POS) system operations
  • Training
  • Recruitment and hiring
  • Purchasing
  • Decision making
  • Quality processes
  • Operation monitoring
  • Budget preparation
  • Microsoft
  • Project planning
Education and Training
Corydon Central High School Corydon, IN Expected in 06/2002 High School Diploma : - GPA :
Experience
Marriott International - Membership and Banquet Services Manager
Baton Rouge, LA, 01/2019 - 12/2019
  • Trained internal staff members on daily processes, work instructions and procedures to facilitate consistent and seamless company operations.
  • Planned and executed Member events with Banquet Manager and Entertainment Committee.
  • Hired qualified staff to fill front of house server and bartender positions and outdoor seasonal positions.
  • Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences.
  • Worked with vendors to establish strong relationships and maintain proper inventory supplies.
  • Scheduled over 40 employees by assigning shifts for all service outlets of the club.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Sought out and implemented methods to improve service and team performance and boost business sustainability.
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
The Saint Louis Brewery, Llc - Banquet Director
Saint Charles, MO, 05/2014 - 01/2019
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
  • Supervised staff and serving up to 150+ meals per day.
  • Executed follow-ups with event staff to confirm scheduling and logistics.
  • Developed event quotes and proposals and met with clients to negotiate.
  • Liaised with Executive Chef and Food and Beverage Manager to drive revenue and promote services.
  • Maintained meticulous records to ensure accuracy and quality at each event.
  • Increased clientele by networking with local businesses and venues.
  • Organized budgets, guest lists, catering and event timelines.
  • Recommended money-saving strategies for events.
  • Designed and maintained spreadsheets documenting vendor, facility and guest information.
  • Attended and participated in industry events.
  • Maintained close communication with clients to mitigate service issues.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Managed customer service by training staff, overseeing operations and resolving issues quickly.
Audubon Country - Server
City, STATE, 07/2007 - 05/2014
  • Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Checked order accuracy and food quality before delivering to customers.
  • Checked menus to verify current selection availability and cleanliness.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
  • Calculated charges, issued table checks and collected payments from customers.
  • Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.

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Resume Overview

School Attended

  • Corydon Central High School

Job Titles Held:

  • Membership and Banquet Services Manager
  • Banquet Director
  • Server

Degrees

  • High School Diploma

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