LiveCareer
LiveCareer
  • Dashboard
  • Jobs
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Education
      • Administrative
      • Medical
      • Human Resources
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Nursing
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • View All
    • Resume Services
    • Resume Formats
    • Resume Review
    • How to Write a Resume
    • CV Examples
    • CV Formats
    • CV Templates
    • Resume Objectives
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • Business Operations
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Jobs
    • Mobile App
    • Job Search
    • Job Apply Tool
    • Salary Calculator
    • Business Letters
    • Job Descriptions
  • Questions
  • Resources
  • About
  • Contact
  • 0Notifications
    • Notifications

      0 New
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • Member Support Associate II
Please provide a type of job or location to search!
SEARCH

Member Support Associate II Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
MEMBER SUPPORT ASSOCIATE II
Summary

Flexible, dedicated management professional with 12+ years experience in Operations. Adept at bridging performance gaps to complete business interests, developing process improvement initiatives, and conveying complex product development concepts in a simple and compelling manner. I have a track record of repeat promotion and proven talent for leading teams to achieve business objectives through outcome-focused training, supervision, and support.

Skills
  • Cost Reduction and Budgeting
  • Adaptability
  • Process Development and Implementation
  • Excellent Organizational Skills
  • Strong Leadership Skills
  • Outstanding Customer Service
  • Highly Effective Communication
  • Excellent Multi-tasking Skills
  • Analytical/Problem solving
  • Collaborative
  • Project Coordination
  • Quality Assurance
Activities and Honors
  • Behavioral Interview Certification
  • British Council Training Certification
  • License to Coach Certification
  • Frequently receive commendations from customers, colleagues, and superiors.
Experience
Member Support Associate IIFeb 2018 to Current
Meritrust Credit Union - Wichita, KS
  • Greets members in a courteous, professional manner. Presents a positive image of the Credit Union through a professional appearance and positive attitude.
  • Consistently reports to work on time, as scheduled.
  • Determines, meets and solves members' needs, problems and conflicts over the phone. Follow up when appropriate.
  • Meets set goals for cross sales, product penetration, services per household, ancillary products, investment services, and any other sales and service goals and objectives.
  • Maintains confidentiality in all Credit Union and member matters
  • Order/Block debit and credit cards.
  • Assists members with online banking.
  • Makes corrections and refunds on accounts when necessary, not to exceed the amount of two Insufficient Funds fees.
  • Directs calls to the appropriate departments as needed.
  • Processes stop payments and lien releases.
  • Conducts special services and account transactions for customers, including ordering checks and placing stop payment orders.
  • Promotes facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Maintains optimal financial controls by securing funds and making accurate transactions.
  • Demonstrates expertise in identifying and mitigating potential fraud and transaction risks.
  • Explains bank services, financial products and applicable fees to customers.
  • Adheres to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Recommends bank products and services to current and prospective customers.
Quality Monitoring SupervisorJul 2015 to Dec 2017
Starwood Hotels & Resorts - Wichita, KS
  • Monitored and evaluated 250+ calls, emails, and chats monthly while stationed at a home-based office with a high-speed internet connection.
  • Developed, coordinated, and managed project plans while providing status updates to Quality and Operations management in a timely manner.
  • Tracked and reported costs and other various event statistics for planned center events.
  • Maintained systems integrity to drive all items optimization to minimize cost.
  • Effectively used the QM Software's, NICE and Witness, to gather data to guide the Associates and their leaders.
  • Analyzed performance data through call listening and data analysis.
  • Advised management of issues and trends and recommended resolutions to improve call quality or integrity.
  • Maintained a strong level of expertise on policies and procedures of all call types.
  • Met and exceeded monthly productivity goals.
  • Collaborated with other departments to help improve performance metrics.
  • Successfully completed all assigned projects as requested by the QM Senior Supervisor.
  • Attended weekly collaboration call meetings to remain aligned within team scoring.
Reservations and Member Services SupervisorSep 2010 to Jul 2015
Starwood Hotels & Resorts - Wichita/Lancaster, KS/CA
  • Managed a team of 25+ Associates at a time.
  • Evaluated team's performance and provided consistent coaching and feedback to drive continuous improvement.
  • Assigned temporary schedule placements and helped maintain appropriate staffing levels to achieve business objectives according to administrative requirements.
  • Prepared documentation regarding Associates per the progressive discipline policy.
  • Planned, executed, and organized center wide events to help boost overall morale.
  • Tracked and reported costs and other various event statistics for planned center events.
  • Handled and resolved escalated corporate customer service calls.
  • Conducted team meetings to lead the team through changes and made sure they were aware of any issues or concerns which may affect their Guests.
  • Regularly recognized and celebrated performance success and team's performance with Associates.
  • Analyzed performance reports and daily statistics against established goals.
  • Attended Key Stakeholder (KSA) meetings and spoke to team performance.
Education and Training
Associate of Arts, Letters, Arts, and Sciences2004Antelope Valley College - Lancaster, CA, United States
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Meritrust Credit Union
  • Starwood Hotels & Resorts

School Attended

  • Antelope Valley College

Job Titles Held:

  • Member Support Associate II
  • Quality Monitoring Supervisor
  • Reservations and Member Services Supervisor

Degrees

  • Associate of Arts , Letters, Arts, and Sciences 2004

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
Records-Support-Associate-II-resume-sample

Records Support Associate II

Xtreme Solutions Inc/State Department

District Heights, Maryland

Member-Service-Consultant-II-resume-sample

Member Service Consultant II

Foothill Federal Credit Union

Upland, California

Member-Service-Consultant-II-resume-sample

Member Service Consultant II

Foothill Federal Credit Union

Upland, California

About
  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
Help & Support
  • Work Here
  • Contact Us
  • FAQs
Languages
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
Customer Service
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2021, Bold Limited. All rights reserved.