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Member Benefits Coordinator Resume Example

Resume Score: 65%

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MEMBER BENEFITS COORDINATOR
Career Overview
Skilled Customer Service Representative committed to addressing customer concerns with speed, accuracy and professionalism.
Core Strengths
  • High customer service standards
  • Service solutions expert
  • Dedicated to process improvement
  • Conflict resolution proficiency
  • Devoted to data integrity
  • Strong problem solving ability
  • Proficient with Microsoft Office Suite
Accomplishments
Customer Service
  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Database Maintenance
  • Assisted in the managing of the company database and verified, edited and modified members' information.
Work Experience
Member Benefits CoordinatorOct 2013 to Current
Meridian Health Plan － Detroit , MIProvided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Developed effective relationships with all call center departments through clear communication. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Built customer loyalty by placing follow-up calls for customers who reported product issues.
Educational Background
Business ManagementMacomb Community College － Warren, MIIn progress with target graduation date in 2017
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Resume Overview

Companies Worked For:

  • Meridian Health Plan

School Attended

  • Macomb Community College

Job Titles Held:

  • Member Benefits Coordinator

Degrees

  • Business Management

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