Skilled Customer Service Representative committed to addressing customer concerns with speed, accuracy and professionalism.
High customer service standards
Service solutions expert
Dedicated to process improvement
Conflict resolution proficiency
Devoted to data integrity
Strong problem solving ability
Proficient with Microsoft Office Suite
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Assisted in the managing of the company database and verified, edited and modified members' information.
Member Benefits CoordinatorOct 2013 to Current Meridian Health Plan － Detroit , MIProvided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Developed effective relationships with all call center departments through clear communication. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Built customer loyalty by placing follow-up calls for customers who reported product issues.
Business ManagementMacomb Community College － Warren, MIIn progress with target graduation date in 2017
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Companies Worked For:
Meridian Health Plan
Macomb Community College
Job Titles Held:
Member Benefits Coordinator
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