Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner.
Skills
Telephone etiquette
Office administration
Decision-Making Abilities
Sensitive Information Handling
Cash Handling
Skilled in Zenoti
Problem-solving skills
Social perceptiveness
Communicate Verbal Arabic
Forbes/ G.E.M. Trained
Work History
07/2021 to Current
Vdara Spa and Salon SupervisorKalologie MedSpa – City, STATE,
Managed activities related to staff training, treatment procedures, inventory management and marketing.
Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
Managed spa inventory by keeping detailed track of supply use and forecasting need to direct ordering processes.
Responded to customer inquiries or complaints.
Consistently offered professional, friendly, and engaging service meeting Forbes Standards
Oversaw upkeep of entire facility and notified maintenance for service repairs.
Communicated and and implemented company policies and objectives to employees
11/2019 to 07/2021
MedSpa Lead Front Desk Receptionist Mirage Hotel & Casino – City, STATE,
Scheduled patient appointments and treatment plans via email, phone, and in person while checking patients in/out
Consistently offered professional, friendly and engaging service to exceed guest expectations
Answered multi-line phone systems and directed calls to appropriate staff/department
Followed all departmental and policies and procedures, including safety and sanitation policies
Corresponded with internal departments, answering calls, and making arrangements.
Helped in overseeing daily operations within facility, ensuring guest satisfaction by providing services, products, and experiences of highest caliber
Effectively followed HIPPA guidelines
Provided recommendations to management on daily operational issues/ helped inforce rules policies and procedures
Reported to company owner and performed secretarial and administrative duties.
Maintained all office equipment as needed and coordinated repairs
Helped in ordering supplies and replacements, as well as managing deliveries to multiple store front locations.
Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
Trained all incoming new hires on Zenoti, as well as informing them of policies and procedures
12/2018 to 11/2019
Spa and Salon Receptionist Bellagio Hotel And Casino – City, STATE,
Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
Learned details of types of treatments and procedures in order to answer questions from spa guests.
Communicated with spa team members if clients canceled or changed appointment times.
Provided exceptional customer service and assisted guests with questions
Utilized teamwork and proper communication with internal customers and managers
Worked varied shifts and holidays
Trained new hires on new appointment scheduling, opening, closing duties.
08/2016 to 08/2017
Salon Representative Luxor Hotel And Casino – City, STATE,
Provided exceptional customer service and assist guests with questions
Utilized teamwork and proper communication with internal customers and managers
Handled multiple types of monetary transactions throughout business hours.
Closed books at end of business day
Tracked scheduled treatments using SpaSoft.
Kept calendar with scheduled appointments and scheduled all providers for appropriate treatments and time slots.
12/2015 to 08/2016
Spa and Salon Receptionist Company Name – City, State,
Kept calendar with scheduled appointments and scheduled massage therapists, aestheticians, nail technicians and hair stylists for appropriate treatments and time slots.
Listened closely to customer complaints and responded appropriately to issues.
Handled multiple types of monetary transactions while maintaining a cash bank
Escorted clients to correct spa areas including treatment rooms.
Tracked scheduled treatments using SpaSoft.
Maintained knowledge of business operations to keep departments and employees up to date on important work-related changes.
Carried out regular walk throughs of entire spa to verify cleanliness, working facilities and adequate stock levels of guest amenities and linens.
Supported fitness center activities by cleaning machines, replenishing bottled water, replacing hand towels and refilling spa water.
Maintained excellent attendance record, consistently arriving to work on time.
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