, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner.
- Telephone etiquette
- Office administration
- Decision-Making Abilities
- Sensitive Information Handling
- Cash Handling
| - Skilled in Zenoti
- Problem-solving skills
- Social perceptiveness
- Communicate Verbal Arabic
- Forbes/ G.E.M. Trained
|
07/2021 to Current Vdara Spa and Salon Supervisor Kalologie MedSpa – City, STATE,
- Managed activities related to staff training, treatment procedures, inventory management and marketing.
- Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
- Managed spa inventory by keeping detailed track of supply use and forecasting need to direct ordering processes.
- Responded to customer inquiries or complaints.
- Consistently offered professional, friendly, and engaging service meeting Forbes Standards
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
- Communicated and and implemented company policies and objectives to employees
11/2019 to 07/2021 MedSpa Lead Front Desk Receptionist Mirage Hotel & Casino – City, STATE,
- Scheduled patient appointments and treatment plans via email, phone, and in person while checking patients in/out
- Consistently offered professional, friendly and engaging service to exceed guest expectations
- Answered multi-line phone systems and directed calls to appropriate staff/department
- Followed all departmental and policies and procedures, including safety and sanitation policies
- Corresponded with internal departments, answering calls, and making arrangements.
- Helped in overseeing daily operations within facility, ensuring guest satisfaction by providing services, products, and experiences of highest caliber
- Effectively followed HIPPA guidelines
- Provided recommendations to management on daily operational issues/ helped inforce rules policies and procedures
- Reported to company owner and performed secretarial and administrative duties.
- Maintained all office equipment as needed and coordinated repairs
- Helped in ordering supplies and replacements, as well as managing deliveries to multiple store front locations.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Trained all incoming new hires on Zenoti, as well as informing them of policies and procedures
12/2018 to 11/2019 Spa and Salon Receptionist Bellagio Hotel And Casino – City, STATE,
- Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Communicated with spa team members if clients canceled or changed appointment times.
- Provided exceptional customer service and assisted guests with questions
- Utilized teamwork and proper communication with internal customers and managers
- Worked varied shifts and holidays
- Trained new hires on new appointment scheduling, opening, closing duties.
08/2016 to 08/2017 Salon Representative Luxor Hotel And Casino – City, STATE,
- Provided exceptional customer service and assist guests with questions
- Utilized teamwork and proper communication with internal customers and managers
- Handled multiple types of monetary transactions throughout business hours.
- Closed books at end of business day
- Tracked scheduled treatments using SpaSoft.
- Kept calendar with scheduled appointments and scheduled all providers for appropriate treatments and time slots.
12/2015 to 08/2016 Spa and Salon Receptionist Company Name – City, State,
- Kept calendar with scheduled appointments and scheduled massage therapists, aestheticians, nail technicians and hair stylists for appropriate treatments and time slots.
- Listened closely to customer complaints and responded appropriately to issues.
- Handled multiple types of monetary transactions while maintaining a cash bank
- Escorted clients to correct spa areas including treatment rooms.
- Tracked scheduled treatments using SpaSoft.
- Maintained knowledge of business operations to keep departments and employees up to date on important work-related changes.
- Carried out regular walk throughs of entire spa to verify cleanliness, working facilities and adequate stock levels of guest amenities and linens.
- Supported fitness center activities by cleaning machines, replenishing bottled water, replacing hand towels and refilling spa water.
- Maintained excellent attendance record, consistently arriving to work on time.
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