Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Experienced Pharmacist with over 20 years working in diverse environments including academia, retail, hospital outpatient, managed care and pharmacy benefit management platforms. Skilled at analyzing doctor notes and prescriptions to ensure timely and effective processing of orders as well as cost effective treatment selection. Strongly committed to staying current on treatment guidelines to ensure high standards of care for optimal pharmaceutical outcomes.

  • Pharmacology
  • Drug interaction understanding
  • Medication Therapy Management
  • Motivational Interviewing
  • Strong Verbal and Written Communication
  • Wellness Coaching/Behavior Changes
  • Medication Adherence
  • Health Educator
  • Pharmacy Practice Instruction
04/2021 to Current
Medication Therapy Management Pharmacist Anthem Management Group Las Vegas, NV,
  • Perform Telephonic Comprehensive Medication Reviews and Targeted Medication Reviews.
  • Update Patient Profiles during interview.
  • Evaluate complicated medication regimens to identify problems or gaps in treatment.
  • Make recommendations based on appropriate stands of care to patients and/or medical providers.
  • Utilize client formularies to guide appropriate medication recommendations.
  • Provide motivational interviewing to promote medication adherence and lifestyle modifications to improve patient outcomes.
  • Remain current on treatment guidelines for chronic disease management to enhance pharmaceutical care.
01/2018 to 05/2021
Legal Case Manager Amazon.Com, Inc. Bakersfield, CA,
  • Provided medical evaluation and management of personal injury and medical malpractice cases.
  • Consulted with clients, witnesses and legal professionals to define and document case details.
  • Analyzed police reports, public records, medical records and medical bills to evaluate and ensure appropriate standards of care and treatment.
  • Composed settlement demand packages to appropriate insurance agencies and attorneys.
  • Provided oral and written communication to insurance adjusters and medical providers on behalf of client.
  • Hired paralegals, interns and support staff.
  • Conducted staff development and training.
  • Collaborated with Lead Attorneys on multi-state marketing strategies and business expansion.
09/2014 to 01/2018
Prior Authorization Pharmacist Alto Pharmacy Denver, CO,
  • Provided timely drug therapy for Medicaid health plan members by processing prior authorization and medical necessity requests.
  • Developed clinical criteria for review of non-formulary or non-preferred drug list medications and communicate alternative recommendations to providers and clients.
  • Provided medication therapy management services to Medicare Part D clients.
  • Provided clinical guidance and support to assigned pharmacy technicians.
  • Ensured and evaluated quality controls for performance improvement.
  • Researched drug information to maintain knowledge and disease state understanding for application to prior authorization reviews.
10/2007 to 10/2014
Staff Pharmacist Amazon.Com, Inc. Channahon, IL,
  • Screened incoming prescriptions for appropriate dosage, drug interactions or allergies;
  • Oversaw drug preparation and dispensing to provide safe and effective pharmaceutical care;
  • Collaborated with medical providers and nurses on medication orders and optimal drug therapy;
  • Counseled on new prescriptions, over-the-counter medications, medical devices;
  • Provided Individualized Diabetes Counseling;
  • Conducted prescription cost evaluations, formulary management and recommend cost-effective alternatives to providers and customers;
  • Supervised pharmacy support staff, created schedules for pharmacists and technicians and conducted staff development and training;
  • Verified daily incoming drug inventories, reported discrepancies and ensured drugs were logged into inventory system;
  • Secured drugs against theft, loss or mismanagement by setting and enforcing effective procedures;
  • Preserved state and federal record keeping for legend drugs and controlled substances.
07/2012 to 12/2013
Pharmacy Instructor Weis Markets, Inc. Wyomissing, PA,
  • Assisted in the development and implementation of the Pharmacy Technician Certificate Program at Clayton State University.
  • Assisted in the recruitment of pharmacists and pharmacy technicians to teach in the certificate training program.
  • Lectured on various topics and provided hands on tools and resources for students.
  • Advised students, graded quizzes/tests and provided feedback.
  • Assisted students with resumes and career consultations after completion of program.
05/2006 to 08/2007
Pharmacy Supervisor Veterans Health Administration Miami, FL,
  • Supervised an entire pharmacy operation for a fast past, high volume centralized refill facility servicing six outpatient pharmacies and clinics within Grady Health Systems.
  • Oversaw the operation of processing discharge prescriptions.
  • Maintained adequate staffing and staff development for pharmacists, technicians, interns, and residents.
  • Monitored medication inventory levels and kept detailed documentation in company software.
  • Provided consultations to patients to explain directions for prescription use.
  • Provided excellent customer service by assisting customers with medical-related issues and providing healthcare counseling.
  • Collaborated with hospital staff to assist with patient treatment.
05/2005 to 05/2006
Staff Pharmacist Central Refill Pharmacy, Grady Health Systems City, STATE,
  • Helped in the development and implementation of a new centralized refill pharmacy within Grady Health Systems, provided detailed patient counseling, monitored medication refill adherence and compliance, monitored and screened refills for therapeutic appropriateness, collaborated with Supervisor to maintain adequate staffing and workflow.
  • Provided leadership as needed to oversee operations in the absence of Supervisor.
  • Checked prescriptions for appropriate dosage, drug interactions or allergies before dispensing medications.
  • Counseled patients on proper use of medications, responding to questions and discussing side effects of both specific brand-name and generic pharmaceuticals.
  • Trained pharmacy technicians to promote error reduction while enhancing efficiency.
05/2001 to 05/2005
Pharmacy Manager Target Pharmacy, Stone Mountain City, STATE,
  • Oversaw work activities, performance and service quality of pharmacy staff.
  • Managed weekly schedules and requests for leave.
  • Dispensed medications after reviewing and interpreting prescriptions from healthcare providers.
  • Advised patients on potential drug interactions and side effects, proper dose timing and medication storage.
  • Discussed over-the-counter medication and equipment options to help patients deal with individual symptoms.
  • Secured drugs against theft, loss or mismanagement by setting and enforcing effective procedures.
  • Trained individuals in how to use devices to promote optimal medical support.
  • Ordered supplies needed for pharmacy and kept tabs on inventory levels.
  • Supervised team of pharmacy technicians, interns and support staff.
  • Participated in marketing and community involvement.
02/2001 to 05/2001
Staff Pharmacist – Floater Wal-Mart City, STATE,
  • Provide relief help at various Wal-mart pharmacies.
  • Supervising pharmacy support staff, dispensing medications, drug monitoring and patient counseling.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Collaborated with physicians to provide patients with high quality and cost-effective medications.
07/2000 to 02/2001
Clinical Pharmacy Specialist Kaiser Permanente City, STATE,
  • Providing clinical services to members including cholesterol management service, anticoagulation monitoring, and polypharmacy evaluation/counseling.
  • Collaborated with providers on formulary alternatives, treatment recommendations, and drug information.
  • Advised patients on potential drug interactions and side effects, proper dose timing and medication storage.
  • Instructed physicians on correct medication dosages.
  • Worked with healthcare team to improve patient care through medication use.
  • Reviewed data on medication use and recommended changes to established policies.
Education and Training
Expected in 05/1999
Doctor of Pharmacy:
Howard University - Washington, DC
Expected in 05/1994
Bachelor of Arts: Major Biology/Pre-Pharmacy; Minor: Chemistry
University of North Carolina At Greensboro - Greensboro, NC
Expected in 07/2000
Ambulatory Care Pharmacy Practice Residency:
Nova Southeastern University - Fort Lauderdale, FL
Expected in 04/2018
Medication Therapy Management (MTM) Certificate - PowerPak Continuing Education,
Expected in 05/2021
Health And Wellness Coach Certificate - Emory University,

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School Attended

  • Howard University
  • University of North Carolina At Greensboro
  • Nova Southeastern University
  • Medication Therapy Management (MTM) Certificate
  • Health And Wellness Coach Certificate

Job Titles Held:

  • Medication Therapy Management Pharmacist
  • Legal Case Manager
  • Prior Authorization Pharmacist
  • Staff Pharmacist
  • Pharmacy Instructor
  • Pharmacy Supervisor
  • Staff Pharmacist
  • Pharmacy Manager
  • Staff Pharmacist – Floater
  • Clinical Pharmacy Specialist


  • Doctor of Pharmacy
  • Bachelor of Arts
  • Ambulatory Care Pharmacy Practice Residency

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