LiveCareer-Resume

Medicare Sales Representative resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

The past year I have been a licensed medicare agent in Nebraska as well as 9 other states. I have been working remotely for Assurance a Prudential Insurance CO. I am certified with 5 major medicare advantage and medicare gap carriers. I have a talent for relating and connecting with people easily. I have the ability to reach out to the clients needs. I can then evaluate and present them options that will be meet their needs.

Additionally before taking the remote position I was a Customer Service Representative with nearly 9 years of experiencing assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Not only do I work with a large call volume from outside accounts but also we are a walk in laboratory with patients daily that I also preform phlebotomy services. I smoothly manage workflow and optimize team strengths to meet the needs that are required in a clinical setting. I am a dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success. I am a well-developed communicator versed in laboratory solutions.

Skills
  • Call Centers
  • Senior leadership support
  • Process optimization
  • QC
  • Conflict mediation
  • Problem Resolution
  • Schedule mastery
  • Data evaluation
  • Customer Service
  • Customer relations
  • Promotional support
  • In-store support
  • Clerical support
  • Shipping and receiving understanding
  • Office equipment proficiency
  • Project management abilities
  • Quality control
  • Call center experience
  • Product organization
  • Inbound and outbound calling
  • Employee coaching
  • High-energy attitude
  • Technologically savvy
  • Route management
  • Cross-functional collaboration
  • Quality assurance controls
  • Credit card payment processing
Education and Training
University of Nebraska At Lincoln Lincoln,Ne, Expected in Associate of Science : Nursing - GPA :
Mid Plains Community College North Platte, NE, Expected in 09/1976 Licensed Practical Nursing : Nursing - GPA :
Experience
Foundation Capital - Medicare Sales Representative
Irvine, CA, 10/2020 - Current
  • Explained advantages, disadvantages and features of policies to promote sales of Medicare plans.
  • Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
  • Contacted policyholders to explain policies, analyze insurance options and suggest changes and additions to policies.
  • Cultivated professional relations to establish long-term profitable partnerships.
Informa - Customer Service Specialist
Sarasota, FL, 01/2012 - Current
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Resolved average of 50 inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
  • Reviewed account and service histories to identify trends and issues.
  • Recommended improvements to products and services to mitigate complaints.
  • Resolved customer issues and diffused situations by listening to concerns and developing solutions.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Supervised monetary transactions and changes while coordinating logistics to verify service dates.
  • Described business labratory offerings to customers and facilitated smooth purchases.
  • Reviewed customer interactions and activity reports to identify and address concerns.
  • Improved operational efficiencies while managing work requests, store inventory, equipment transactions, and changes while coordinating logistics to verify service dates.
  • Strengthened traceability by developing organization systems for client contracts, records, reports and agendas.
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
  • Managed up to 20-30 calls daily from merchants in need of technical assistance to resolve 10-25 performance issues.
  • Managed up to 25 calls daily from merchants in need of technical assistance to resolve lab performance issues.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Referred customers to business partners based on individual preferences and demographics.
  • Provided outstanding customer service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
Salt River Pima Maricopa Indian Community - Paraprofessional
Scottsdale, AZ, 08/1991 - 05/2008
  • Conducted special assessments and tutoring sessions to support individual student needs.
  • Physically and verbally interacted with students to engage individuals and groups throughout day.
  • Promoted student learning by providing individualized and small group support to reinforce classroom topics.
  • Prepared lesson materials and visual aids to reinforce lesson concepts.
  • Met with parents about student needs to garner additional support.
  • Arranged and led activities for students, including reading and speech and language groups.
  • Supplied one-on-one attention to each student while maintaining overall focus on entire group.
  • Assisted teachers with lesson preparation and curriculum implementation.
  • Helped prepare daily lesson plans for activities and lessons.
  • Tutored and supported students individually and in groups of up to 5-7 by reteaching and reviewing lesson concepts and writing.
  • Applied positive reinforcement for performance to redirect negative behaviors.
  • Maintained focused, inclusive and supportive learning environments.
  • Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.
  • Utilized curriculum with life-based approach.
  • Liaised with team of professionals to implement comprehensive educational action plans for special needs and at-risk students.
  • Wrote daily and weekly lesson plans.
  • Supported students in developing strategies for individual needs and classroom group dynamics.
  • Provided students with personalized educational, behavioral and emotional support.
  • Observed students to supply teachers with feedback regarding potential learning blocks and opportunities for support.
  • Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
  • Planned and led activities to develop students' physical, emotional and social growth.
  • Completed documentation on student behaviors, interventions and results.
  • Encouraged students to be understanding of and helpful to others.
  • Led groups of youth in discovery exercises and offered personalized support to individuals in need of extra assistance.
  • Communicated effectively with educators from various grade levels.

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Resume Overview

School Attended

  • University of Nebraska At Lincoln
  • Mid Plains Community College

Job Titles Held:

  • Medicare Sales Representative
  • Customer Service Specialist
  • Paraprofessional

Degrees

  • Associate of Science
  • Licensed Practical Nursing

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