Medicare Sales Representative resume example with 20+ years of experience
The past year I have been a licensed medicare agent in Nebraska as well as 9 other states. I have been working remotely for Assurance a Prudential Insurance CO. I am certified with 5 major medicare advantage and medicare gap carriers. I have a talent for relating and connecting with people easily. I have the ability to reach out to the clients needs. I can then evaluate and present them options that will be meet their needs.
Additionally before taking the remote position I was a Customer Service Representative with nearly 9 years of experiencing assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Not only do I work with a large call volume from outside accounts but also we are a walk in laboratory with patients daily that I also preform phlebotomy services. I smoothly manage workflow and optimize team strengths to meet the needs that are required in a clinical setting. I am a dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success. I am a well-developed communicator versed in laboratory solutions.
- Call Centers
- Senior leadership support
- Process optimization
- QC
- Conflict mediation
- Problem Resolution
- Schedule mastery
- Data evaluation
- Customer Service
- Customer relations
- Promotional support
- In-store support
- Clerical support
- Shipping and receiving understanding
- Office equipment proficiency
- Project management abilities
- Quality control
- Call center experience
- Product organization
- Inbound and outbound calling
- Employee coaching
- High-energy attitude
- Technologically savvy
- Route management
- Cross-functional collaboration
- Quality assurance controls
- Credit card payment processing
Irvine, CA, 10/2020 - Current
- Explained advantages, disadvantages and features of policies to promote sales of Medicare plans.
- Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
- Contacted policyholders to explain policies, analyze insurance options and suggest changes and additions to policies.
- Cultivated professional relations to establish long-term profitable partnerships.
Sarasota, FL, 01/2012 - Current
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Resolved average of 50 inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
- Reviewed account and service histories to identify trends and issues.
- Recommended improvements to products and services to mitigate complaints.
- Resolved customer issues and diffused situations by listening to concerns and developing solutions.
- Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
- Supervised monetary transactions and changes while coordinating logistics to verify service dates.
- Described business labratory offerings to customers and facilitated smooth purchases.
- Reviewed customer interactions and activity reports to identify and address concerns.
- Improved operational efficiencies while managing work requests, store inventory, equipment transactions, and changes while coordinating logistics to verify service dates.
- Strengthened traceability by developing organization systems for client contracts, records, reports and agendas.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Managed up to 20-30 calls daily from merchants in need of technical assistance to resolve 10-25 performance issues.
- Managed up to 25 calls daily from merchants in need of technical assistance to resolve lab performance issues.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Referred customers to business partners based on individual preferences and demographics.
- Provided outstanding customer service to new and long-standing customers by attending closely to concerns and developing solutions.
- Achieved high sales percentage with consultative, value-focused customer service approach.
Scottsdale, AZ, 08/1991 - 05/2008
- Conducted special assessments and tutoring sessions to support individual student needs.
- Physically and verbally interacted with students to engage individuals and groups throughout day.
- Promoted student learning by providing individualized and small group support to reinforce classroom topics.
- Prepared lesson materials and visual aids to reinforce lesson concepts.
- Met with parents about student needs to garner additional support.
- Arranged and led activities for students, including reading and speech and language groups.
- Supplied one-on-one attention to each student while maintaining overall focus on entire group.
- Assisted teachers with lesson preparation and curriculum implementation.
- Helped prepare daily lesson plans for activities and lessons.
- Tutored and supported students individually and in groups of up to 5-7 by reteaching and reviewing lesson concepts and writing.
- Applied positive reinforcement for performance to redirect negative behaviors.
- Maintained focused, inclusive and supportive learning environments.
- Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.
- Utilized curriculum with life-based approach.
- Liaised with team of professionals to implement comprehensive educational action plans for special needs and at-risk students.
- Wrote daily and weekly lesson plans.
- Supported students in developing strategies for individual needs and classroom group dynamics.
- Provided students with personalized educational, behavioral and emotional support.
- Observed students to supply teachers with feedback regarding potential learning blocks and opportunities for support.
- Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
- Planned and led activities to develop students' physical, emotional and social growth.
- Completed documentation on student behaviors, interventions and results.
- Encouraged students to be understanding of and helpful to others.
- Led groups of youth in discovery exercises and offered personalized support to individuals in need of extra assistance.
- Communicated effectively with educators from various grade levels.
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Resume Overview
School Attended
- University of Nebraska At Lincoln
- Mid Plains Community College
Job Titles Held:
- Medicare Sales Representative
- Customer Service Specialist
- Paraprofessional
Degrees
- Associate of Science
- Licensed Practical Nursing
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