The past year I have been a licensed medicare agent in Nebraska as well as 9 other states. I have been working remotely for Assurance a Prudential Insurance CO. I am certified with 5 major medicare advantage and medicare gap carriers. I have a talent for relating and connecting with people easily. I have the ability to reach out to the clients needs. I can then evaluate and present them options that will be meet their needs.
Additionally before taking the remote position I was a Customer Service Representative with nearly 9 years of experiencing assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Not only do I work with a large call volume from outside accounts but also we are a walk in laboratory with patients daily that I also preform phlebotomy services. I smoothly manage workflow and optimize team strengths to meet the needs that are required in a clinical setting. I am a dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success. I am a well-developed communicator versed in laboratory solutions.
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