Dedicated customer service representative motivated to maintain customer satisfaction and contribute to company success. Qualified Customer Service Representative with over 15 years in fast-paced customer service and call center environments. Personable and professional under pressure. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Skills
Microsoft Word Microsoft Excel Microsoft PowerPoint
Inbound Calls Outbound Calls Cash Register
Internet Explorer Customer Service Friendly Demeanor
Fax Machine Multiple Phone Lines 10-Key
Written Communication Verbal Communication Email
MS Windows proficient
Quick learner
Creative problem solver
Proficient in cash management
Cash flow management
Multi-line phone talent
Medical terminology knowledge
Education
Mesa High SchoolMesa, ArizonaExpected in 1995 – –High School Diploma:General Studies - GPA:General Studies
University of PhoenixPhoenix, ArizonaExpected in 2009 – –Bachelor of Science:Criminal Justice Administration - GPA:Criminal Justice Administration
Work History
Cvs Health - Medicare Part D Representative Yonkers, NY, 08/2014 - Current
Reviewing Medicare Part D applications for members to ensure accuracy on information listed on the application, completing and closing tasks related to address changes, undeliverable mail, and submitting final application over to Quality Control.
First Entertainment Credit Union - Pharmacy Customer Service Associate Culver City, CA, 01/2014 - 08/2014
Completing the pre-authorization process through the computer system by reviewing faxes received for prescription medications, complete the authorization, and send out notifications to the patient and the prescriber.
Assisting paid staff in cleaning kennels, completing intake process on incoming animals, assisting customers with the adoption process and turning in animals.
Answering inbound calls to complete phone applications for private student loans, advise of approval or denial for private loan, request additional documentation from customers to complete loan application, abide by all state and government requirements when dealing with customer's personal information, and making detailed notations on accounts.
Taking inbound calls from students inquiring about their graduation programs, make adjustments to schedules, complete schedule changes, complete pre evaluation of transfer credits, and advise of additional ways to earn credits.
Make outbound calls to students advising of schedule and classroom changes and make detailed notations on accounts when any contact is made or attempted to students.
University Of Phoenix - Financial Advisor City, STATE, 06/2003 - 06/2010
Making outbound calls to students to complete the financial aid application to assist in paying for college courses, collect documentation to complete application process, advise students of any shortfall or overage in funding, additional financial resources available, establish payments plans and collect any payments due on accounts.
Take inbound calls from students inquiring when courses will be funded, when refunds will be sent and processing payments from students.
Compass Bank - Customer Service Representative City, STATE, 06/2001 - 05/2003
Taking inbound calls from customers inquiring about account activity, account balances, making transfers between accounts, processing stop payments on unauthorized transactions, and making payment arrangements for past due accounts.
Vision Auto Glass - Customer Service Representative City, STATE, 08/2000 - 06/2001
Taking inbound calls from customers and sales technicians to schedule appointments for windshield replacements, make outbound calls to advise of delays in appointment, rescheduling appointments, confirming appointments and contacting local dealerships to order specialty glass.
Managing additional staff of 3-4 members on scheduled shift, completing weekly sales reports for District Manager, complete payroll records on a weekly basis, make daily bank deposits from previous days revenue, receive weekly inventory reports on shipments received, balance cash registers before and after scheduled shifts and provide excellent customer service through education.
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