Medicare Enrollment Specialist Resume Example

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(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Dedicated employee, authorized to work in the US for any employer. Hardworking and reliable employee with strong ability in fast-paced environments and customer support roles, as well as administrative environments. Offering strong attention to detail, effective communication skills and goal driven. Highly organized, proactive and punctual with team-oriented mentality.#ReadyToWork

  • Microsoft Office
  • Recordkeeping and data input
  • Telephone etiquette
  • Communication
  • Computer skills
  • Customer service
  • Reliable and trustworthy
  • Organizational skills
  • Team management
  • Coordination
  • Data management
  • Analytical
  • Conflict resolution
  • Calendar coordination
  • Customer engagement and support
  • Verbal and written communication
  • Ability to schedule production
  • Personnel management
  • Time management skills
  • Administrative duties
  • Staffing assignments
  • Data entry
  • Scheduling and calendar management
Education and Training
University of Phoenix-Online , Expected in 2020 Certificate in Human Resource Management : - GPA :
Pineville High School Pineville, LA Expected in 2009 High School Diploma : - GPA :
Concentra - Medicare Enrollment Specialist
Wallingford, CT, 09/2020 - 01/2021
  • Submit and process initial enrollment applications.
  • Skilled in computer applications including MS Word, MS Excel, database administration and scanning applications.
  • Ability to independently and consistently execute job responsibilities within a reasonable time-frame.
  • Collecting information and qualifying candidates for programs, services or courses.
  • Processing enrollments and dis-enrollments.
  • Strong organizational and time management skills.
  • Conducting information sessions.
  • Ensuring that applications are completed correctly and that the required supporting materials have been provided.
  • Entering, updating and reviewing data and records.
  • Analyzed information from interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to assess clients' abilities, needs and eligibility for services.
  • Inputted all communication with applicants into computer system to facilitate future clarification and knowledgeable support.
  • Explained eligibility details and affordability options to patients with kindness and respect.
  • Called applicants to set up appointments and explain benefits processes.
  • Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
  • Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
Mckesson Corporation - Scheduling Coordinator/CSR
Cheektowaga, NY, 12/2018 - 08/2020
  • Maintained employees work schedules.
  • Provided details about Pest Control Services.
  • Completed data entry tasks through spreadsheets.
  • Open and maintain customer accounts by recording account information.
  • Identify and assess customers' needs to achieve satisfaction.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  • Resolve customer complaints via phone, email, mail or social media.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
Amita Health - Customer Support Specialist
Kiel, WI, 05/2017 - 09/2018
  • Provided customer service.
  • Assisted customers with product recommendations.
  • Analyzed customer's account.
  • Sold Ring surveillance products.
  • Met weekly metrics.
  • Educated customers about Ring devices.
  • Walked customers through basic troubleshooting.
  • Walked customers through installation process.
  • Analyzed customer complaints and service trends to identify and correct systematic issues.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Upheld high standards of customer services by responding to inquiries, needs and problems.
  • Documented conversations with customers to track requests, problems and solutions.
Texas Medicaid And Healthcare Partnership - Provider Enrollment Specialist
City, STATE, 02/2014 - 04/2017
  • Reviewed/intake applications from providers enrolling in Texas Medicaid.
  • Provided typing skills , judgement skills , and quick learning skills.
  • Knowledge of computer basics and keywords.
  • Learned the overall Texas Medicaid Program.
  • Called providers with questions about the program.
  • Enrolled providers, facilities, and groups into the Medicaid Program.
  • Worked under the state guidelines and met State Audit goals.
  • Reviewed 200-300 applications weekly.
  • Supported members through navigation of enrollment process to facilitate optimal decisions.
  • Followed up with insurance carriers to address and rectify denied claims.
  • Utilized effective active listening, interpersonal and communication skills in collaborating with different individuals on daily basis.
  • Explained eligibility details and affordability options to patients with kindness and respect.

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Resume Strength

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Resume Overview

School Attended
  • University of Phoenix-Online
  • Pineville High School
Job Titles Held:
  • Medicare Enrollment Specialist
  • Scheduling Coordinator/CSR
  • Customer Support Specialist
  • Provider Enrollment Specialist
  • Certificate in Human Resource Management
  • High School Diploma

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