Livecareer-Resume

Medicare Enrollment Specialist Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Dedicated employee, authorized to work in the US for any employer. Hardworking and reliable employee with strong ability in fast-paced environments and customer support roles, as well as administrative environments. Offering strong attention to detail, effective communication skills and goal driven. Highly organized, proactive and punctual with team-oriented mentality.#ReadyToWork

Skills
  • Microsoft Office
  • Recordkeeping and data input
  • Telephone etiquette
  • Communication
  • Computer skills
  • Customer service
  • Reliable and trustworthy
  • Organizational skills
  • Team management
  • Coordination
  • Data management
  • Analytical
  • Conflict resolution
  • Calendar coordination
  • Customer engagement and support
  • Verbal and written communication
  • Ability to schedule production
  • Personnel management
  • Time management skills
  • Administrative duties
  • Staffing assignments
  • Data entry
  • Scheduling and calendar management
Education and Training
University of Phoenix-Online , Expected in 2020 Certificate in Human Resource Management : - GPA :
Pineville High School Pineville, LA Expected in 2009 High School Diploma : - GPA :
Experience
Concentra - Medicare Enrollment Specialist
Wallingford, CT, 09/2020 - 01/2021
  • Submit and process initial enrollment applications.
  • Skilled in computer applications including MS Word, MS Excel, database administration and scanning applications.
  • Ability to independently and consistently execute job responsibilities within a reasonable time-frame.
  • Collecting information and qualifying candidates for programs, services or courses.
  • Processing enrollments and dis-enrollments.
  • Strong organizational and time management skills.
  • Conducting information sessions.
  • Ensuring that applications are completed correctly and that the required supporting materials have been provided.
  • Entering, updating and reviewing data and records.
  • Analyzed information from interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to assess clients' abilities, needs and eligibility for services.
  • Inputted all communication with applicants into computer system to facilitate future clarification and knowledgeable support.
  • Explained eligibility details and affordability options to patients with kindness and respect.
  • Called applicants to set up appointments and explain benefits processes.
  • Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
  • Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
Mckesson Corporation - Scheduling Coordinator/CSR
Cheektowaga, NY, 12/2018 - 08/2020
  • Maintained employees work schedules.
  • Provided details about Pest Control Services.
  • Completed data entry tasks through spreadsheets.
  • Open and maintain customer accounts by recording account information.
  • Identify and assess customers' needs to achieve satisfaction.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  • Resolve customer complaints via phone, email, mail or social media.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
Amita Health - Customer Support Specialist
Kiel, WI, 05/2017 - 09/2018
  • Provided customer service.
  • Assisted customers with product recommendations.
  • Analyzed customer's account.
  • Sold Ring surveillance products.
  • Met weekly metrics.
  • Educated customers about Ring devices.
  • Walked customers through basic troubleshooting.
  • Walked customers through installation process.
  • Analyzed customer complaints and service trends to identify and correct systematic issues.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Upheld high standards of customer services by responding to inquiries, needs and problems.
  • Documented conversations with customers to track requests, problems and solutions.
Texas Medicaid And Healthcare Partnership - Provider Enrollment Specialist
City, STATE, 02/2014 - 04/2017
  • Reviewed/intake applications from providers enrolling in Texas Medicaid.
  • Provided typing skills , judgement skills , and quick learning skills.
  • Knowledge of computer basics and keywords.
  • Learned the overall Texas Medicaid Program.
  • Called providers with questions about the program.
  • Enrolled providers, facilities, and groups into the Medicaid Program.
  • Worked under the state guidelines and met State Audit goals.
  • Reviewed 200-300 applications weekly.
  • Supported members through navigation of enrollment process to facilitate optimal decisions.
  • Followed up with insurance carriers to address and rectify denied claims.
  • Utilized effective active listening, interpersonal and communication skills in collaborating with different individuals on daily basis.
  • Explained eligibility details and affordability options to patients with kindness and respect.

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

76Average

Resume Strength

  • Formatting
  • Measurable Results
  • Personalization
  • Target Job

Resume Overview

School Attended
  • University of Phoenix-Online
  • Pineville High School
Job Titles Held:
  • Medicare Enrollment Specialist
  • Scheduling Coordinator/CSR
  • Customer Support Specialist
  • Provider Enrollment Specialist
Degrees
  • Certificate in Human Resource Management
  • High School Diploma

Similar Resume

View All
Medicare Enrollment Specialist
Medicare Enrollment Specialist
Medicare Enrollment Specialist