Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Forward-thinking and friendly with distinguished ability to multitask, modernize offices and streamline procedures. Fantastic attention to detail and commitment to optimizing patient experiences through individualized care. Skilled at patient documentation with training in Cerner.

Forward-thinking and friendly with distinguished ability to multitask, modernize offices and streamline procedures. Fantastic attention to detail and commitment to optimizing patient experiences through individualized care. Skilled at Patient charges with training in Sorian Financials.

Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures.

Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Skills
  • Organizational skills
  • Collaboration
  • Supervision
  • Conflict resolution
  • Reliable and trustworthy
  • Analytical
  • Critical thinking
  • Active listening
  • Working collaboratively
  • Organization
  • PPE use
  • Customer service
  • Team building
  • Clerical
  • Time management
  • Problem resolution
  • Planning
  • MS Office
Education and Training
Hillcrest High School Springfield, MO Expected in 05/2000 High School Diploma : - GPA :
Certifications
  • Certified Nursing Assistant
  • BLS Certified
Experience
Seven Hills Foundation - Medical Unit Secretary
Plympton, MA, 11/2007 - Current
  • Updated patient records with condition status.
  • Reviewed patient records to check accuracy of information and implement updates.
  • Coordinated patient appointments, maintained files and received incoming phone calls.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
  • Managed medical practice administrative needs to provide patient satisfaction.
  • Created and maintained accurate and confidential patient files according to regulatory mandates.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Performed site evaluations, customer surveys and team audits.
  • Improved operations by working with team members and customers to find workable solutions.
Sunrise Senior Living - Medical Secretary
Potomac Falls, VA, 09/2020 - 03/2021
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Answered phone calls to provide assistance, information and medical personnel access.
  • Oversaw collection of admission, billing and processing documents to meet organizational expectations.
  • Compiled physical and digital documents, charts and reports.
  • Prepared and sent financial statements to support bookkeeping functions.
  • Supervised order fulfillment and inventory management services to ease operations and support administrative and healthcare staff.
  • Gathered information to file appeals for Bariatric Surgery denials and minimized inaccuracies by maintaining accurate records of approvals.
  • Addressed, documented and responded to incoming correspondences to address client queries.
  • Updated group medical records and technical library to promote smooth office operations.
  • Managed physician calendar, including scheduling patient appointments and procedures.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Transcribed over 75 daily meetings and appointments using Revenue Cycle along with Cerner and organized documents for streamlined office functionality.
  • Created and maintained accurate and confidential patient files according to regulatory mandates.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Managed medical practice administrative needs to provide patient satisfaction.
  • Updated patient financial information to promote accurate record keeping.
  • Secured, organized and updated Sorian financial documentation.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Employed online tracking systems to manage medical supply inventory, insurance records, patient charts and company files.
  • Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
  • Called patients to schedule Surgery consults appointments, along with scheduling General Surgery/Trauma surgeries consistently double-checking information and availability.
  • Answered 100 average daily phone calls to schedule appointments and address patient inquiries.
  • Worked with General Surgery/Trauma doctors to prepare correct equipment and supplies for over 35 daily Consult and Post-Op appointments.
CoxHealth Hospital - CNA/PCA
City, STATE, 11/2007 - 10/2018
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Documented activities and recorded information in EMR system.
  • Delivered nursing assistance to patients in 66-bed Cardiac Med/Surg care hospital unit.
  • Used mobility devices to transport patients.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Consulted with nurses to develop patient care plans and evaluate treatment options.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Delivered personal nursing assistance in pre- and post-operative situations.
  • Provided daily living activities to patients by serving meals, feeding, ambulating and turning over and positioning patients.
  • Attended to patients in 66-bed unit, continuously checking on needs and maintaining high standards of patient care.
  • Collected wound swabs samples to complete lab tests for patient, checking for changes that indicated potentially dangerous conditions.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.

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Resume Overview

School Attended

  • Hillcrest High School

Job Titles Held:

  • Medical Unit Secretary
  • Medical Secretary
  • CNA/PCA

Degrees

  • High School Diploma

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