Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Service-focused Customer Service Representative bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in multiple software types with 5 years of expertise in related roles.
Skills
Proficient with multiple EHR/EMR software
Understands insurance benefits
Medical office administration
Medical terminology
Customer satisfaction
Office support (phones, faxing, filing)
Excellent verbal communication
Medical transcription
Oral and written communication
Insurance and collections procedures
Patient privacy
Data entry
Medical records management
Document accuracy
Work History
06/2018 to CurrentMedical TranscriptionistCuyuna Regional Medical Center | Longville, MN,
Reviewed outpatient records and interpreted documentation to identify all diagnoses and procedures.
Transcribed sensitive documents with complete confidentiality.
Corrected grammar, spelling and syntax mistakes.
Scanned and filed medical records in alphabetical order to maintain organized and up-to-date filing system.
Assisted in maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
Examined patients’ insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
Reviewed documentation for compliance with requirements and accuracy of information.
Verified, coded and added modifiers to diagnoses.
Verified signatures and checked medical charts for accuracy and completion.
09/2017 to 06/2018CNAAddus Homecare Corporation | Deer Park, WA,
Evaluated patients to identify and address wounds, behavioral concerns and medically-relevant symptoms.
Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Obtained biological specimens for ordered tests and prepared for laboratory transport.
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Obtained client medical history, including medication information, symptoms and allergies.
Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Transported patients between rooms and appointments or testing locations.
06/2015 to 12/2017Collections RepresentativeScentair | Queens, NY,
Counseled debtors on payment options and arranged installment agreements.
Processed payments and contracts on accounts.
Reviewed collection reports to determine status of collections and the amounts of outstanding balances.
Recorded all information regarding financial status of customers.
Used skip tracing resources to locate debtors and updated information in company system.
Identified, researched and resolved billing variances to maintain system accuracy and currency.
Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
08/2014 to 05/2015Medical ReceptionistMemorial Healthcare | Saginaw, MI,
Completed skilled administrative work to support all office staff and operational requirements.
Organized paperwork such as charts and reports for office and patient needs.
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Scheduled appointments for doctor visits and procedures using desktop calendar software.
Scheduled, rescheduled and handled cancelled appointments for patients.
Adhered to strict HIPAA guidelines at all times to protect patient privacy.
Obtained payments from patients and scanned identification and insurance cards.
Located, checked in and pulled medical records for patient appointments and incomplete charts.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Coordinated front office duties, including customer service, patient scheduling and billing.
Education
Expected in 2017Certificate | Clinical AssistingNew Beginning CNA Training, Stone Mountain, GAGPA:
Expected in 2014High School Diploma | Dutchtown High School, Hampton, GAGPA:
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