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medical transcriptionist resume example with 6+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Service-focused Customer Service Representative bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in multiple software types with 5 years of expertise in related roles.

Skills
  • Proficient with multiple EHR/EMR software
  • Understands insurance benefits
  • Medical office administration
  • Medical terminology
  • Customer satisfaction
  • Office support (phones, faxing, filing)
  • Excellent verbal communication
  • Medical transcription
  • Oral and written communication
  • Insurance and collections procedures
  • Patient privacy
  • Data entry
  • Medical records management
  • Document accuracy
Education
New Beginning CNA Training Stone Mountain, GA Expected in 2017 Certificate : Clinical Assisting - GPA :
Dutchtown High School Hampton, GA Expected in 2014 High School Diploma : - GPA :
Work History
Cuyuna Regional Medical Center - Medical Transcriptionist
Longville, MN, 06/2018 - Current
  • Reviewed outpatient records and interpreted documentation to identify all diagnoses and procedures.
  • Transcribed sensitive documents with complete confidentiality.
  • Corrected grammar, spelling and syntax mistakes.
  • Scanned and filed medical records in alphabetical order to maintain organized and up-to-date filing system.
  • Assisted in maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
  • Examined patients’ insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
  • Reviewed documentation for compliance with requirements and accuracy of information.
  • Verified, coded and added modifiers to diagnoses.
  • Verified signatures and checked medical charts for accuracy and completion.
Addus Homecare Corporation - CNA
Deer Park, WA, 09/2017 - 06/2018
  • Evaluated patients to identify and address wounds, behavioral concerns and medically-relevant symptoms.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Transported patients between rooms and appointments or testing locations.
Scentair - Collections Representative
Queens, NY, 06/2015 - 12/2017
  • Counseled debtors on payment options and arranged installment agreements.
  • Processed payments and contracts on accounts.
  • Reviewed collection reports to determine status of collections and the amounts of outstanding balances.
  • Recorded all information regarding financial status of customers.
  • Used skip tracing resources to locate debtors and updated information in company system.
  • Identified, researched and resolved billing variances to maintain system accuracy and currency.
  • Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
  • Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
  • Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
Memorial Healthcare - Medical Receptionist
Saginaw, MI, 08/2014 - 05/2015
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Scheduled appointments for doctor visits and procedures using desktop calendar software.
  • Scheduled, rescheduled and handled cancelled appointments for patients.
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Located, checked in and pulled medical records for patient appointments and incomplete charts.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Coordinated front office duties, including customer service, patient scheduling and billing.

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Resume Overview

School Attended

  • New Beginning CNA Training
  • Dutchtown High School

Job Titles Held:

  • Medical Transcriptionist
  • CNA
  • Collections Representative
  • Medical Receptionist

Degrees

  • Certificate
  • High School Diploma

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