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medical system coordinator resume example with 10+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Results-focused Emergency Management professional with strength in response and logistics. Proactive leader with strengths in communication and collaboration. Proficient in leveraging local resources and knowledge of State and Federal regulations to promote resiliency among healthcare agencies. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

Skills
  • Strong multi-tasking skills and work ethic
  • Strong written communication skills
  • Strong verbal communication skills in both group and one-on-one settings
  • Unique experience in working with multiple levels of government, including state and federal
  • Innovative problem solver who can generate workable solutions and resolve complaints
  • Strong Work ethic
  • Active listening and comprehension capabilities
  • Working collaboratively, effectively creating and managing multi-person teams
  • Ability to provide ad hoc briefings and updates to key stakeholders
  • Training and Education
  • Development of training programs
  • Development of Key plans and policies
Education and Training
University of Science And Arts of Oklahoma Chickasha, OK, Expected in 12/2017 Bachelor of Arts : Political Science - GPA :
University of Oklahoma Norman, OK, Expected in Master of Arts : International Relations And Affairs - GPA :
Certifications
  • Homeland Security Exercise and Evaluation Program Training - 2018
  • Federal Instructor Certification - 2019
  • National Incident Management System Series - 2010 - 2022
Experience
DRH Health - Medical System Coordinator
City, STATE, 12/2017 - Current
  • Federal contractor for the Assistant Secretary for Preparedness and Response, managed by the Oklahoma State Department of Health.
  • Duties include Medical system coordinator for Homeland Security Region 3; encompassing 17 counties.
  • Responsible for emergency management preparedness for all health and medical facilities, including hospitals, EMS agencies, and public health agencies.
  • •Key actor in plan development for agencies, both regionally and at the state level.
  • Responsible for assisting agencies with regulatory Medicare and Medicaid compliance, including development of their emergency preparedness plans and strategies.
  • Other duties include Duty Officer for the Medical Emergency Response Center, a multi-agency coordination center, and supervising and monitoring response activities during localized or statewide disasters.
  • Responsible for reviewing and documenting training exercises, providing training opportunities for member agencies, as well as on a statewide level.
  • Developed and wrote State-Level COVID-19 Response Plan in response to State Medical Surge activities from February 2020 through March 2021
  • Provided status updates to keep upper management informed and to reach goals.
  • Designed and delivered mission-critical infrastructure to maintain consistent availability and performance.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
Oklahoma Department Of Public Safety - Emergency Communications Officer
City, STATE, 07/2015 - 09/2016
  • Emergency Communications for the Oklahoma Highway Patrol Troop G.
  • Responsible for daily radio and phone communications with Troop Commander, Troop Supervisors, Communication Supervisors, and Road Troopers.
  • Maintained records of all communications with other agencies, inter-agency and citizens.
  • Responsible for providing public safety response for the H.E. Bailey Turnpike, 6 Counties and numerous agencies within these counties and their citizens.
  • Responsible for the creation and dissemination of Accident Report information, Wrecker Log Submissions, and Media Releases to appropriate agencies.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Used radio, telephone and computer system to update first responders with new information.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Assisted departments with special requests for assistance and BOLOs.
  • Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
  • Executed proficiency in digital telephone systems.
City Of Duncan, OK - 911 Emergency Dispatcher
City, STATE, 10/2011 - 07/2015
  • Responsible for maintaining records, training logs, call logs, issuing case numbers, Municipal warrant confirmation, and all 911 calls for service as well as non-emergency and afterhours requests for Utilities and Animal Control.
  • Responsible for 8-10 officers per shift, responding to all radio and phone requests through the course of their daily duties.
  • Worked closely with Criminal Investigations, Emergency Management, Fire Department and surrounding agencies to provide the most efficient police, fire and medical response for an area of approximately 25,000-30,000 individuals.
  • Developed and conducted standardized Training Program for Dispatch Trainees.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Used radio, telephone and computer system to update first responders with new information.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
  • Dispatched police officers and emergency personnel to calls for service.
  • Dispatched police, fire, medical, proprietary security companies and other emergency agencies for callers in distress.
  • Entered information on computerized systems to verify locations and notify nearest responders.
  • Maintained and updated crucial and confidential information, phone numbers and addresses.
  • Handling incoming alarm calls and verified passcodes to determine true emergencies from user errors.
  • Read and effectively interpreted small-scale maps and information from computer screen to determine locations and provide directions.
  • Executed proficiency in digital telephone systems.
  • Liaised between public and police department, strengthening relationships, communications and trust between neighbors and police.
Stephens County Sheriff's Office - Emergency Communications Officer
City, STATE, 05/2011 - 10/2011
  • Responsible for creating and developing the initial dispatch and communications center for Stephens County county-wide 911 Center.
  • Developed training program, SOP, and procedures for 911 and Emergency Response.
  • Responsible for maintaining records, training logs, case number, District Warrant confirmation and NCIC entry, and all 911 calls and non-emergency calls.
  • Also maintain locations for all Deputies on staff and dispatched them and responded to all radio requests.

  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Assisted departments with special requests for assistance and BOLOs.
  • Dispatched police officers and emergency personnel to calls for service.
  • Certified in CPR to provide First Point of Contact emergency assistance to callers.
  • Read and effectively interpreted small-scale maps and information from computer screen to determine locations and provide directions.
  • Submitted accurate and timely daily reports, forms and other documentation.
  • Carried out multiple fire dispatch assignments monitoring communications in case crews needed backup.
  • Conducted multiple fire dispatch assignments across the county.
Accomplishments
  • Created highly effective new program that significantly impacted efficiency and improved operations.

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Resume Overview

School Attended

  • University of Science And Arts of Oklahoma
  • University of Oklahoma

Job Titles Held:

  • Medical System Coordinator
  • Emergency Communications Officer
  • 911 Emergency Dispatcher
  • Emergency Communications Officer

Degrees

  • Bachelor of Arts
  • Master of Arts

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