Committed and motivated medical support assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative. Proficient at quickly learning new procedures and taking ownership of diverse projects.
Patient scheduling abilities
Excellent communication and interpersonal skills
Reception area management
Certificate of Acheivement
12/2015 to Current
Medical Support Assistant (OA) GS-5 Step 2Womack Army Medical Center － Fort Bragg, NC
$32,918 per year 40 hours/week
Service over 20000 military/civilian personnel and their dependents
Enters, manipulates and/or retrieves information and
data from automated systems
maintains and monitors patient appointment
schedules for the clinic/practice, coordinates and/or schedules patient
appointments with other clinics or specialties, receives patients and visitors
as the initial point of contact, in person or telephonically
relays messages and/or redirect calls
experienced in providing technical advice and assist managers
provides information regarding the
practice, clinic, and hospital policies, procedures, and locations to patients,
family members, staff, etc
maintains all patients' records, both electronic
responsible for the clerical duties inherent to the in processing
(reception), care, and out processing (transition) of outpatients, families/caregivers
Screen patients to determine eligibility of care for their treatment
Always keep medical assistants informed regarding the policies, procedures,and goals of the organization
passes on the supervisor's instructions on work assignment, priorities, and deadlines.
Manages templates for 3 providers
substitutes for absent medical support assistants to ensure there is coverage
Provide on the job training to newly assigned employees
maintain appointment calendars to schedule and/or cancel appointments.
Knowledgeable of Defense Civilian Payroll System (DCPS), Automated Time and Attendance Production System (ATAAPS), Civilian Personnel OnLine (CPOL)
provide clerical/administrative and automation support using multiple computer systems and technologies, including Microsoft office (MS Access, MS Powerpoint, MS Excel, MS Word and MS) Well versed to systems such as Composite Health Care System (CHCS), Allied Health Longitudinal Technology Application (AHLTA), Defense Manpower Human Resource System Information (DMHRSI).
10/2013 to 12/2014
Healthcare Assistant RepWage Works － El Paso, Texas
Salary: $18,000 per year 40 hours/ week.
Supervisor: America Gurrero may be contacted 915-204-1116.
Duties: assisted with FSA/HRA benefits
administered Cobra benefits
respond to telephone inquiries and complaints using standard scripts and procedures
filed personal information
researches/resolves inquires and logs customer calls
communicates appropriate options for resolution in a timely matter
informs customers about services available and assesses customer needs
provides functional guidance training and assistance to lower level staff
assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness
operates word processing equipment in order to produce a variety of narrative and tabular materials, including labels, graphics, correspondence, memorandums, promotion recommendations, award recommendations, evaluations, meeting minutes, extensive updated departmental policies, procedures and reports.
01/2003 to 08/2012
Account Adjuster IIRegional Acceptance － Winterville, North Carolina
Salary: $34,000.00 per year 40 hours/week.
Supervisor: Tomeka Haddock -may be contacted (252) 493-4081.
Duties: contacted customers to collect past due payments
made acceptable payment arrangements with customer
filed personal information,
perform skip tracing as needed
sent appropriate correspondence to customers
scheduled appointments for designated personnel and remind them of such commitments, collected, selected, rearranged, tabulated, and consolidated data from numerous source documents.
08/2002 to 12/2002
Technical RepresentativeConvergys － Greenville, United States, North Carolina
Salary: 18,000 per year 40 hours/week.
Supervisor: Shana Jones.
Duties: Accepted inbound calls from customers regarding satellite radios, Activated new satellite service, resolved customer complaints and processed refunds, Arranged for defective satellite equipment to be repaired, replaced or refunded.
01/2001 to 12/2001
Pharmacy TechnicianEckerd's Pharmacy － Greenville, United States, North Carolina
Salary: $15,000 per year 40 hours/week.
Supervisor: Tiffany Bowman.
Duties: Received and stored incoming pharmacy supplies, verified stock and entered data into the computer to maintain inventory records, Entered customer information and prescriptions company database, Dispensed medical prescriptions operation.
Helped health care providers and patients by greeting them in person and by phone; answering questions and requests; referring inquiries to the pharmacist.
Maintained pharmacy inventory by checking pharmaceutical stock to determine inventory level; anticipating needed medications and supplies; placing and expediting orders; verifying receipt; removing outdated drugs.
Maintained a safe and clean pharmacy by complying with procedures, rules, and regulations.
Protected patients and employees by adhering to infection-control policies and protocols.
Organized medications for pharmacist to dispense by reading medication orders and prescriptions; preparing labels; calculating quantities; assembling intravenous solutions and other pharmaceutical therapies.
Maintained records by recording and filing physicians' orders and prescriptions.
Generated revenues by calculating, recording, and issuing charges.
Ensured medication availability by delivering medications to patients and departments.
Prepared reports by collecting and summarizing information.
Contributed to team effort by accomplishing related results as needed.
10/1997 to 11/2000
BookkeeperFood Folks － Ayden, United States, North Carolina
Salary: $20,000.00 per year 40 hours/week.
Supervisor: Milton Hagan.
Duties: Maintained and kept records of cashiers' till balances, prepared bank deposits
balanced cashier tills and office ledgers
developed system to account for financial transactions by establishing a chart of accounts
defining bookkeeping policies and procedures
maintained subsidiary accounts by verifying, allocating, and posting transactions
balanced subsidiary accounts by reconciling entries
maintained general ledger by transferring subsidiary account summaries
balanced general ledger by preparing a trial balance
maintained historical records by filing documents
prepared financial reports by collecting, analyzing, and summarizing account information and trends
complied with federal, state, and local legal requirements by studying requirements, enforcing adherence to requirements; filing reports, advising management on needed actions, contributed to team effort by accomplishing related results as needed.
Bachelor of Science: Healthcare Administration/Healthcare ManagementUniversity of Phoenix － Phoenix, AZ, United StatesHealth Care Administration/Healthcare Management (completed) - 3.7
Associates: Medical Office AdministrationFayetteville Tech Community College － Fayetteville, North Carolina, United StatesMedical Office Administration 3.0