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Medical Support Assistant (MSA) Resume Example

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MEDICAL SUPPORT ASSISTANT (MSA)
Summary
Dedicated , reliable Air Force Veteran with Secret Security Clearance. Solid track record of leadership with integrity. The ability to coordinate between all levels of staff and key decision makers in a positive, professional manner.
Skills
  • Experience with Excel and Word
  • Professional demeanor
  • Self-directed
  • Competitive attitude
  • Ability to work independently and as part of a team
  • Ability to prioritize and manage time
  • Ability to work well in a fast-paced environment


Experience
Medical Support Assistant (MSA)Jul 2016 to Current
Company Name － City, State
  • Improved patient hold time by 2 minutes working multiple clinics with 0% scheduling errors
  • Use computer daily to input, extract , and update information
  • Recognize and refer urgent inquiries to appropriate staff
  • Explain procedures to Veterans and their family members via phone
  • Shift patients to other healthcare providers as conflict with  staffing and/or coverage occurs
  • Coordinate administrative services for Veterans


Financial Management TechnicianFeb 2016 to Jul 2016
Company Name － City, State
  • Analyze financial transaction problems, verified and evaluated data; reconcile discrepancies or inconsistencies
  • Provide analysis, validation, processed and corrected financial transactions
  • Interprets data to identify problems, or issues, decides on approaches to resolve issues, and recommends solution's.
Dental Technician / Personnel SpecialistJul 1996 to Jul 2016
Company Name － City, State
  • Non Commissioned Officer in Charge  
  • Changed work flow delivery increasing number of patients seen by 4.5% over the previous year
  • Assist the dentist in delivery of dental health care
  • Follow infection control procedures and guidelines, clean and sterilize dental equipment
  • Act as liaison between the Chief of Dental Services, and Medical Administrative Staff
  • Review personnel records, and interview individuals to ensure accuracy of information
Counter Drug Intelligence AnalystMay 2002 to Nov 2014
Company Name － City, State
  • Team Lead 
  • Financial crimes intelligence analyst
  • Researched, analyzed, evaluated, and correlated criminal intelligence information to determine source reliability, content validity and potential truthfulness
  • Distinguished patterns and trends between criminal organizations and subjects
  • Organized data collection, made recommendations by projecting trends to ensure accountability, quality control and timely completion of projects and cases
Education and Training
Medical Assistant2016Pima Medical Institute － City, StateCompleted classroom instruction, I need to complete 30 day on the job training (OJT) to receive certificate of completion.
Certificate, Financial Intelligence AnalyticsFinancial Intellgince － City, StateTraining in collecting data and investigating money laundering.
Certificate, Leadership2009Non-Commissioned Officer Academy － City, State, United States
Certificate, Dental2001Dental Technician School － City, State, United States
Certificate, Personnel Management1996Personnel Management Training － City, State, United States
Basic Military Training1996Basic Military Training － City, State, United States
Activities and Honors
  • Letter of Appreciation,  outstanding performance DPS Gang Unit
  • Letter of Appreciation, Joint Counter Narcotics Task Force 2014
  • Casa Maria Catholic Church Soup Kitchen Volunteer
  • Habitat for Humanity Volunteer
  • Girl Scout Troop Volunteer
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Resume Overview

School Attended

  • Pima Medical Institute
  • Financial Intellgince
  • Non-Commissioned Officer Academy
  • Dental Technician School
  • Personnel Management Training
  • Basic Military Training

Job Titles Held:

  • Medical Support Assistant (MSA)
  • Financial Management Technician
  • Dental Technician / Personnel Specialist
  • Counter Drug Intelligence Analyst

Degrees

  • Medical Assistant 2016
    Certificate , Financial Intelligence Analytics
    Certificate , Leadership 2009
    Certificate , Dental 2001
    Certificate , Personnel Management 1996
    Basic Military Training 1996

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