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medical support assistant resume example with 13+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary
I have 10 years experience as a certified nursing assistant. 1 year as a Transfer Team member.  I have 2yrs. experience as a Medical Support Assistant and also 1yr. experience as a Personal Assistant.
Skills
Articulate, Cancer, charts, Excellent communication, draw, Customer service, Diabetes, infection control, invasive procedures, lab testing, laboratory testing, Works, nursing, bathing, patient care, Patient evaluation, personnel, positioning, quality, quality control, recording, phone etiquette, urgent care, Venipuncture, wound care.

Skills
Triage phone calls , Record and relay messages, EDIS web application, ICB web application, VISTA database, EMS Xchange ER web application
Experience
MEDICAL SUPPORT ASSISTANT, 08/2015 - Current
Indian Health Service Tohatchi, NM,
*Triages phone calls in a courteous and timely manner. 
*Responds to callers needs with deference to HIPPA and the PRIVACY Act or direct callers to the appropriate party.
*Greet and assists Veterans and their families in a caring and compassionate way. 
*Responsible for patients intake in the ER. 
*Verifies benefit eligibility determinations for medical care.
*Verifies identifying information from the patient.
*Monitors the patient flow on the EDIS Board, coordinates and monitors the status of labs, imaging orders, room assignments.
*Monitors the EMS exchange ER web applications and notifies the charge nurse of incoming ambulance traffic.
*Arranges imaging services and other diagnostic testing, arranging internal transport, and managing provider consults request for specialist and sub-specialist support. 
*Being knowledgeable on medical terminology, systems, and processes across medical service lines and department.
*Coordinates with Eligibility Section and Administrative Offer on Duty (AOD) to facilitate the enrollment of traveling Veterans, non-enrolled Veterans, and humanitarians seeking emergency care.
*Develops, maintains and manages the ER's Left-Without-Being-Seen List by attempting to contact the Veterans, verifying need for any follow-on care and coordinating follow-on care by making PCP appointment as needed. 
*Maintains and manages the ER's pending work-orders list, inputs and follows up on pending work-orders for the ED.
*Develops, maintains, and manages the ER's on call list, coordinating with the Social Worker Service to ensure that the right care at the right time and in the right time.
MEDICAL SUPPORT ASSISTANT, 05/2015 - Current
Indian Health Service Tsaile, AZ,
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Responded to citizens' complaints and requests for information and services.
  • Located, checked in and pulled medical records for appointments and incomplete patient charts.
CERTIFIED NURSING ASSISTANT, 04/2013 - 05/2015
Good Shepherd Hospice Hauppauge, NY,
  • Demonstrated ability to lead and motivate outstanding healthcare teams.
  • Ensured proper care for victims of domestic violence who presented to urgent care clinic.
  • Ensured HIPAA compliance.
  • Developed and implemented nursing care plans.
  • Developed patient care plans, including assessments, evaluations and nursing diagnoses.
  • Documented patient information obtained from interviews.
  • Trained new staff on quality control procedures.
  • Followed infection control procedures.
  • Assisted patients with daily functions.
  • Monitored fluid intake and output levels.
  • Provided all daily living tasks to enhance quality of life for elderly patients.
NURSING ASSISTANT(TRANSFER TEAM), 03/2012 - 04/2013
Good Shepherd Hospice Holbrook, NY,
  • Strong leader for nursing personnel assigned to the unit/shift.
  • Assisted residents with bathing, dressing, feeding, lifting and transferring.
  • Followed infection control procedures.
  • Trained new staff on quality control procedures.
  • Transferring patients from their beds to heir wheelchairs.
CERTIFIED NURSING ASSISTANT, 02/2008 - 03/2012
DUBLIN VA MEDICAL CENTER City, STATE,
  • Chronic patient care in med-surg unit, adeptly handling all aspects of treatment from medication to wound care to monitoring for 10 patients per shift.
  • Processed monthly reports for department performance.
  • Assisted residents with bathing, dressing, feeding, lifting and transferring.
  • Performed pregnancy tests and sent specimens for laboratory testing.
  • Provided all daily living tasks to enhance quality of life for elderly patients.
  • Extensive experience working in homes with disabled children and adults.
  • Experience with various medical conditions including Parkinson's, Dementia, Diabetes, Cancer, Alzheimer's and Paget's disease.
  • Assisted doctors with surgeries and non-invasive procedures.
  • Collected blood, tissue and other laboratory specimens and prepared them for lab testing.
  • Strong leader for nursing personnel assigned to the unit/shift.
Education and Training
Associate of Science: BUSINESS MANAGEMENT MEDICAL ASSISTANT, Expected in 2009
-
SOUTHERN CRESCENT TECHNICAL COLLEGE - GRIFFIN, GA
GPA:
Status - BUSINESS MANAGEMENT MEDICAL ASSISTANT
High School Diploma: , Expected in 1995
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AMERICAN PROFESSIONAL INSTUITE - ESIENHOWER PKWY - MACON, GA
GPA:
Status -
: , Expected in
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WEST LAURENS HIGH SCHOOL HWY - DEXTER, GA
GPA:
Status -
Activities and Honors

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Resume Overview

School Attended

  • SOUTHERN CRESCENT TECHNICAL COLLEGE
  • AMERICAN PROFESSIONAL INSTUITE - ESIENHOWER PKWY
  • WEST LAURENS HIGH SCHOOL HWY

Job Titles Held:

  • MEDICAL SUPPORT ASSISTANT
  • MEDICAL SUPPORT ASSISTANT
  • CERTIFIED NURSING ASSISTANT
  • NURSING ASSISTANT(TRANSFER TEAM)
  • CERTIFIED NURSING ASSISTANT

Degrees

  • Associate of Science
  • High School Diploma

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