medical support assistant fap office automation resume example with 8+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Highly motivated and committed Medical Support Assistant (Office Automation) with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Detail-oriented and knowledgeable medical support and administrative skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive experience and fastidious nature dedicated to optimal patient care. Enthusiastic worker and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.


    Professionalism & Strong Work Ethics:

  • Customer and client relations
  • Self-motivated professional
  • Patient care and confidentiality
  • Employee training and development
  • Office Skills:

  • Administrative support
  • Program Files Maintenance
  • Correspondence Handling
  • Filing and data archiving
  • Teamwork and Collaboration:

  • Relationship building
  • Flexible & Adaptable
  • Self-motivated professional
  • Technology:

  • Microsoft Office skills
  • Database administration
  • Document Conversion
  • Information security
  • Communication:

  • Empathic listener and persuasive speaker
  • Written and verbal communication skills
  • Telephonic skills
Gov. Gen. College of Arts Sciences & Technology , Expected in 05/2010 Master of Science : Public Administration - GPA :

The Master of Public Administration (MPA) is a professional post-graduate degree in Public Administration. The MPA program prepares individuals to serve as managers in the executive arm of local, state/provincial, and federal/national government, and increasingly in nongovernmental organization (NGO) and nonprofit sectors; it places a focus on the systematic investigation of executive organization and management. Instruction includes the roles, development, and principles of public administration; public policy management and implementatio

Holy Cross of Davao College Davao City, Expected in 10/1996 Bachelor of Science : Secondary Education - GPA :

A degree that prepares individuals to teach students in the secondary grades, which may include grades seven through twelve, depending on the school system or state regulations. May include preparation to teach a comprehensive curriculum or specific subject matter.

  • Member of Work Scholar Organization (WSO)
  • Professional development completed in General Science
  • Dean's List 1st semester and second semester
Work History
Department Of Defense - Medical Support Assistant (FAP/Office Automation)
Tacoma, WA, 02/2020 - Current
  • Serves as Medical Support Assistant (MSA) for Family Advocacy Program (FAP) at medical treatment facility (MTF) and provides direct assistance to Chairperson, Case Review Committee (CRC) and FAP staff in providing services to families and coordinating activities with variety of medical, social service and legal staff.
  • Performs variety of administrative , medical support, and clerical tasks related to sensitive and high risk issues with patient care and treatment within FAP
  • Provides administrative and medical support that requires application of extensive guidelines and specialized knowledge for FAP, particularly in provision of administration of FAP records (paper-based and automated/Family Advocacy System of Records-FASOR).
  • Coordinates and administrates CRC for Chairperson, which includes receiving and opening alleged incidents of abuse; scheduling CRC meetings; ensuring CRC members and commanders are present; preparation of agenda; entering demographic, summary and treatment information into automated system (FASOR) for use by CRC; ensuring incidents are presented within regulatory timeframes; ensuring that medical evaluations and reports are available to CRC; entering votes of CRC members; finalizing and submitting results to Central Registry (CR); recording and completing CRC minutes for MTF and garrison/installation commander's signature; preparing notification letters to commander, soldier and family member; coordinating file transfers, closure and reviews.
  • Provides clerical/administrative and automation support for FAP and/or Social Work Services using multiple computer systems and technologies, including Microsoft Office (Word, Excel, Access, PowerPoint), FASOR, Composite Health Care System (CHCS), Allied Health Longitudinal Technology Application (AHLTA) and MHS Genesis.
  • Performs receptionist/clerical support. Receives telephone calls and visitors to service; take messages, and answers questions regarding substantive matters that may require in-depth familiarity of FAP policy as well as regarding cancellation of appointments, clinical hours, and release of information of patient's appointments.
Tripler Army Medical Command - Medical Support Assistant (Office Automation)
City, STATE, 04/2017 - 02/2019
  • Plan, coordinate, and provide assistance on variety of administrative and management support functions for organization.
  • Operate office automation equipment utilizing variety of software to create, generate and edit variety of correspondence, documents, charts, reports, using common word processing software, to include Microsoft Word, Microsoft Excel, PowerPoint, and Publication.
  • Receive patients and visitors as initial point of contact in person or telephonically.
  • Maintaining records using automated Healthcare Management System
  • Access to AHLTA and CHCS for checking in patients and booking appointments in Ophthalmology Clinic.
  • Developed and updated spreadsheets and databases to track trainings, and updated employees training records in DTMS.
  • Civilian timekeeper specialist. Calculated time entry, rate changes, retroactive adjustments, and overtime. Recognize and review potential discrepancies in timekeeping and take appropriate action(s) to correct.
  • Maintained employee confidence and time keeping operations by keeping information confidential.
  • Review and approve civilian and soldiers Defense Medical Human Resources System - Internet (DMHRSi)
  • Maintain and update employees CAF folders
  • Certified N95 Fit Tester, and test individual that need N95 mask testing in OR Surgical Department and Sterile Processing Department (SPD)
  • Assist VA summary inventory quarterly report
  • Keeps and maintains supervisor's activities calendar.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Executed record filing system to improve document organization and management.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
City, STATE, 05/2012 - 03/2017
  • Mentors assigned CY Program Assistant team.
  • Works with senior employee to provide instruction and training to lower-level employees, and assist employee in completing Standardized Module Training.
  • Assists the Training and Curriculum (T&C) specialist in helping lower-level CY Program Assistants translate professional development training into practice by mentoring, guiding, and role modeling.
  • Models appropriate behaviors and techniques for working with children and youth.
  • Assists the T&C Specialist with recording observations and charts progress of team members on the job skills.
  • Plans activities for program participants based on observed needs of individual children and youth.
  • Works with T&C Specialist, supervisor, and the CY Program Assistants, to implement activities, and special events that meet the physical, social, emotional, and cognitive needs of children and youth.
  • Works with team members to prepare, arrange, and maintain indoor and outdoor activity areas and materials to accommodate daily schedules.
  • Inventories equipment on recurring basis and recommends replenishing damaged, missing, and depleted supplies. Secure supplies, equipment, and facilities.
  • Provide care and supervision, oversight, and accountability for program participants in compliance with Department of Defense (DoD), NAF Component, and local installation command policies, guidance, and standards.
  • Maintains control of and accounts for whereabouts and safety of children and youth.
  • Observes program participants for signs that may indicate illness, abuse, or neglect, and report as directed.
  • Interact professionally with employees, parents, and local installation command personnel.
  • Participates in conferences with parents, employees, school representatives, and local installation command personnel.
  • Ensures assigned area achieves and maintain standards for DoD certification and national accreditation or equivalent.
  • Assists with dissemination of information to CDH providers regarding training schedules, certification process, application status, and USDA reporting requirements.
  • Takes telephone calls and responds to inquiries, referring calls to supervisor or other personnel when appropriate.
  • Maintains office files and records. Provides front desk coverage, logs children in and out of facility, and informs and answers questions regarding programs and services, patron financial obligations, waiting lists, events, and policies and procedures. Collects fees and charges and records payments in accordance with proper procedures.
  • Notifies supervisor of all delinquent payments.
  • Responsible for monitoring all supplies and resources, and notifies supervisor of items that need to be ordered.

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Resume Overview

School Attended

  • Gov. Gen. College of Arts Sciences & Technology
  • Holy Cross of Davao College

Job Titles Held:

  • Medical Support Assistant (FAP/Office Automation)
  • Medical Support Assistant (Office Automation)
  • LEAD - Child and Youth Program (CYP)


  • Master of Science
  • Bachelor of Science

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