medical staff liaison resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Goal-driven Physician Liaison promoting a 20-year career effectively interacting and communicating with all levels of personnel and staff members in doctors' offices. A focused individual proudly promoting exemplary sales and marketing skills. Seeking a new position with an established company.

  • Patient relations
  • Performance metrics
  • MS Office
  • Building and maintaining communication and relationships with referring providers
  • Monitoring referral patterns
  • Records management
  • Schedule presentations and speaking opportunities for medical providers
  • Tracking referrals and provider community involvement
  • Product and service knowledge
  • Relationship selling
  • Territory sales
  • On-site product demonstrations
  • Customer needs assessment
  • Customer retention abilities
  • Promotional planning
  • Territory growth
  • Other duties as assigned
Medical Staff Liaison, 11/2012 to Current
Ucla HealthSan Luis Obispo, CA,
  • Scheduled appointments and met with organizational decision makers, engaging each to develop referrals.
  • Kept meticulous records on all communication with practitioners' office personnel and updated information using smartsheet.
  • Utilized well-developed communication, active listening and persuasion talents when interacting with people.
  • Participated in weekly meetings with office managers, service line managers and directors to discuss ways to build referral base and identify ineffective techniques.
  • Maintained professionality and efficiency while working closely with leadership.
  • Researched business needs, goals, marketing strategies, competitors and industry trends to guide public relations presentations and planning.
  • Collaborated with sales and marketing leaders to devise public relations campaigns and coordinate with advertising.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
Regional Manager and Marketing Diretor, 10/1999 to 11/2012
Catholic Health InitiativePueblo, CO,
  • Maintained open communication, followed-up on customer needs and offered new products to account holders to maintain client base and encourage repeat buyers.
  • Traveled to customer sites with sales representatives to meet and help close deals through effective persuasion.
  • Developed productive relationships with key account holders.
  • Mentored and trained staff to define and exceed field sales objectives.
  • Recruited, interviewed and hired individuals bringing exceptional talent and well-developed skills to already successful sales division.
  • Supported, trained and motivated team of professionals to consistently meet annual goals for sales and production.
  • Analyzed quarterly sales statistics and prepared analyses for corporate management.
  • Supervised sales strategy, training, team structure and communication of regional sales program.
  • Formalized sales process to enhance operations and promote acquisition of new customers.
  • Established clear lines of communication between business and clients.
  • Increased revenue generation by collaborating with senior executives to assess regional performance and develop new sales strategies.
  • Designed employee motivation strategies and contests.
  • Analyzed regional market trends to discover new opportunities for growth.
  • Held weekly meetings with each representative to talk one-on-one, resolve issues and provide tailored training.
  • Developed and managed regional sales program and market operations.
  • Penetrated new markets by investigating competitor products, services and trends.
  • Conducted in-depth research into customer habits, trends in market and competitor activities.
  • Forecasted and documented annual and quarterly profits.
  • Leveraged trends in customer industries to shape value-added solutions and approaches for new market opportunities.
  • Assessed effectiveness of sales representatives and implemented courses of action to rectify weaknesses.
  • Prospected, identified and cultivated relationships with contacts to promote product lines and solutions.
  • Reviewed and renegotiated key contracts with suppliers and lease holders.
  • Set up and managed quotas and quarterly sales plans for 4 sales professionals.
  • Devised marketing, sales and customer promotions to work alongside national plans.
  • Handled human resource concerns and established plans to handle issues consistently and efficiently.
  • Managed staff to optimize brand expansion initiative productivity.
  • Maximized branch revenue by optimizing daily operations.
  • Developed and implemented clear policies and procedures across multi-state area.
  • Mentored and guided general managers on proper processes and methodologies.
  • Hired talented, trainable team members and drove new business strategies to grow revenues.
  • Developed business case and received CEO approval for territory expansion.
Certified Respiratory Therapist, 10/1999 to 11/2012
Genesis Oxygen And Home MedicalCity, STATE,
  • Interacted with patients, family members and physicians to coordinate patient care.
  • Conducted cardiopulmonary resuscitation and airway maintenance.
  • Adhered to standards of excellence for respiratory care and diagnostic services.
  • Evaluated patients for deficiencies and abnormalities and made medical decisions based on assessments.
  • Performed bronchopulmonary drainage and assisted patients with breathing exercises.
  • Determined patient safety risks to identify medical intervention needs.
  • Set up and monitored mechanical ventilators and handled associated critical care duties.
  • Conducted therapeutic and diagnostic procedures with treatment methods and equipment.
  • Followed established guidelines to compliantly deliver services.
  • Performed services on-site, at outpatient clinics and in patient homes.
  • Administered medication and ventilatory support.
  • Maintained patient airways with endotracheal intubation.
  • Managed care of patients with diverse conditions alongside physicians, nurses and support team members.
  • Transcribed physicians' notes and maintained patient charts with treatment data.
  • Operated mechanical ventilators following specified parameters of treatment.
  • Enforced physicians' orders for specific treatment protocols and durations.
  • Read prescription information and laboratory results to assess patients' needs and conditions.
Education and Training
Associate of Applied Science: Respiratory Therapy, Expected in 05/1999 to Shawnee State University - Portsmouth, OH
High School Diploma: , Expected in 05/1995 to Wheelersburg High School - Wheelersburg, OH

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Resume Overview

School Attended

  • Shawnee State University
  • Wheelersburg High School

Job Titles Held:

  • Medical Staff Liaison
  • Regional Manager and Marketing Diretor
  • Certified Respiratory Therapist


  • Associate of Applied Science
  • High School Diploma

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